Customer Care Service

Profile

GENDER : Female

MARITAL STATUS : Single

NATIONALITY : Nigeria

DATE OF BIRTH : November 9, 1985

Objective

A Customer Care Executive seeking a challenging career where my competencies,

capabilities, skills, education and experience will be deployed in achieving the corporate goals of my Organization.

Attributes

Motivated, with a successful record of effective service delivery in administration with commitment to quality and speed. Proven ability to initiate and execute projects within a deadline while maintaning quality.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to surmount challenges. Excellent team-building skills.

Education

2011 Federal University of Technology Owerri-Imo State

Industrial Microbiology (B.Tech-Second Class Honors)

2003 Girls Secondary School Akwakuma Oweri, Imo State

West African Secondary School Certificate (WASSCE)

1994 Ikenegbu Layout Primary School, Owerri

First School Leaving Certificate (FSLC)

Skills Summary

Written Correspondence

General Office and Computer Skills

Learning new concepts and working well under pressure

Customer Service

Events planning, and speed in service delivery

Communicating ideas clearly and effectively

Employment History

2010 Quality Assurance Section

7up bottling company

9th mile corner Ameke/Ngwo

Enugu State

Position : Microbial Analyst

Duties Tracking environmental micro-organism development.

Growing microbe cultures.

Ensuring that data is recorded accurately in accordance to

guidelines.

Collecting samples from a variety of locations.

Recording, analysing and interpreting data.

Observing high health and safety standards.

Inspecting drink manufacturing processes to check for possible

Contamination.

August 2012 –July 2013 MTN Connect Ilorin

33, Fate Road Ilorin

Position : Customer Care Representative

Duties Handle all enquires and inform customers of status of their

Complaints, query or requests.

Collect data and information on customer care needs/issues.

Educate customers on MTN products and services.

Ensure key customer data is adequately captured.

Ensure complains and queries are promptly attended to

appropriately.

August 2013-June 2014 Todds Medic Nig. Ltd

Ahmadu Bello Way GRA, Ilorin

Position :Front Desk Officer

Duties Answer and direct telephone calls

Direct persons to correct destinations

Monitor visitor access and maintain security checks

Receive, sort and dispatch mails

Deal with queries from the public and customers

Tidy and maintain reception area

Filing and documentation

Administrative and clerical duties

January 2015-Till date Globacom Ltd

Position : Customer Care Executive

Duties Receiving inbound calls

Attending and resolving customers issues.

Enlighten customers on available products and when

necessary advice on the most suitable for their needs

Monitor customers’ response to new packages and collect

feedback to ensure customer satisfaction.

Document and follow up calls with regards to customers enquiry

Hobbies

Reading (fiction and non –fiction)

Singing, dancing, listening to Music

Travelling and meeting people

References

Available on Request

Contact this candidate