Customer Service Sales

Emily Frommel

**** ****** ****

New Albany, OH **054

859-***-**** ********.****@*****.***

PROFESSIONAL OBJECTIVE

My objective is to utilize my skill sets that I've acquired throughout the last 18+ years by adding value to the company's mission and values while creating a fantastic customer experience. My diverse skill set developed from 10+ years as a dedicated Veterinary Technician combined with over a decade in Customer Service/Sales experience. I excel in client communications and relationship building, creating customer loyalty.

I’m committed by example to always create a positive/productive work environment with team members and clients. I engage in continuing education opportunities, practice meticulous attention to detail, and live with a constant drive to heighten my career goals. I’ve attained a very broad and diverse skill set that I use to succeed not only professionally but also provide my co-workers and employer with a dedicated & ambitious employee.

Motivated customer service specialist in retail, sales, food & beverage, and clinical settings. Adaptable and reliable performance, I thrive with both steadfast consistent tasks as well as varying unpredictable obligations. Driven to exceed expectations by delivering passionate top quality results in all given responsibilities.

* Creative problem solver, professional detail-oriented, Purpose driven

* Strong client relations Exceptional customer service and communication skills

* Exceed in individual and team related responsibilities

WORK EXPERIENCE

Tim Hortons/Rensko Holdings LLC- Westerville, OH 43081 / 614-***-**** / Dates: November 2016 - Present

Administrative Assistant to the Vice President of Operations

Duties: Responsible for gathering and creating reports for financial P & L, Inventory/Waste, Labor/exempt and Salary, in addition to smaller reports on everyday activities for the District Managers and their GM’s individual use. I was ultimately responsible for educating & teaching DM’s on how to create and understand the reports requested. Assist with each stores individual needs and opportunity areas. Once weekly I presented my weekly financial reports to the VP and District Managers.

Assisted the Human Resources Manager in daily activities, payroll, active and inactive employee file maintenance, etc. Managed the offices accounting paperwork. Answering and forwarding all correspondence to proper personnel, including mail post, calls, and emails. In charge of managing the company's correspondence with outside resources & relationships. Ex., FedEx, Time Warner Cable, Maintenance, etc. Managed the offices themselves regarding cleaning, stocking, and its organization.

References: Craig Holmes Vice President of Operations 614-***-****

Chris Sturgill - District Manager 614-***-****

Best Buy -Columbus, OH 43240 / 614-***-**** /Dates: June 2014 - July 2016- Ohio

- Florence KY #161 / Eden Prairie MN Corporate Location #611 (Prior locations employed-transferred)

Customer Service Representative / Personal Shopper / Sales Associate-

Duties: POS transactions, delivery & installation scheduling, sales, “Best Buy for Business” account management, returns/ exchanges, process credit applications/financing options. Managed state and government Tax-exempt account procedures. Daily stocking/inventory counts, open/closing duties-cash/credit/check accuracy. Phone etiquette, demonstrated advanced problem solving skills with clients and store duties. * Prepared merchandise for the sales floor, stocking, accuracy of inventory count. Asked open-ended questions to understand my customer's needs, wants, and desires to ensure complete satisfaction and dramatically reduce any “buyer's remorse”. Ensured department always met or exceeded sales expectations. Consistently met and exceeded my “Individual Sales Expectations” with overall profit, accessory attachment, financing, and extended warranties.

"Customer Promise Award” -awarded for exceptional customer service relations

"Flawless execution of Sales Behaviors Award” -consistently meeting & exceeding sales expectations

References: * Doug (Jimmy) Randolf- General Manager 614-***-**** * William Dudding- Sales Manager 614-***-****

VCA Antech Inc.- Hilliard, OH 43026 / 614-***-**** / Dates: April 2010 - June 2014

Veterinary Technician / Front Desk Receptionist I transferred from my Indiana VCA Hospital to this VCA location.

Duties: Advanced training in Educating owners on nutrition, disease management, geriatric care. Experienced with exotics and companion animal husbandry and restraint techniques for each species. Assisted with routine surgical procedures, pre/post-operative, solely in charge of all euthanasia & cremation services. Drug calculations, pharmacy inventory & accuracy counts on controlled substances with daily reports. Collaboration with doctors at shift change, responsible for 100% accuracy on treatment sheet records. Proficient in laboratory testing and sample handling, interpreted test results. Critical Care experience/Emergency medicine procedures. Developed dietary and nutritional plans to help animals reach and maintain their optimal weight. Ultrasonography and diagnostic imaging. * Received Awards throughout the years for “employee of the month"

References: * Angela Hawkins- Hospital Admin 614-***-**** * Samantha Cochran RVT- Supervisor 740-***-**** * Dr. Wendy Deal DVM- 614-***-****

VCA Antech (24hr Emergency Hospital)- Indianapolis, IN / 317-***-**** / Dates: May 2008- April 2010

Veterinary Technician / Front Desk Receptionist - Transferred to Ohio VCA when I moved from Indiana to Ohio.

Duties: Advanced training in nutrition, client communication explaining disease processes and science behind treatment options. Experience with handling/restraint techniques for Exotics and companion animals. Surgical procedures, pre/post-operative care, solely in charge of euthanasia & cremation services. Drug calculations, filling prescriptions, pharmacy

inventory & daily accurate log keeping of controlled substances. Daily treatments including medicating, recording & recognizing changes in vitals, emergency care procedures (CPR, tracheal tube placement, trauma, and wound care. Developed

individual dietary nutritional plans for obese and disease related complications. Conducted ultrasonography and diagnostic imaging, laboratory testing and interpretation

References: * Pat 0'Brian- Hospital Admin 317-***-**** * Dr. Dawn Haas DVM- Medical Director 765-***-****

* Dr. Marianne Lesh DVM 317-***-**** * Dr. Earl Dryden DVM- Emergency medicine specialty 317-***-****

“Letters of Recommendation” available if needed.

EDUCATION

Northern Kentucky University - Highland Heights, KY 41099

Radiology Technician-Associate of Applied Sciences August 2004 - December 2006

- Prerequisite courses - Radiology Technician Associate's Degree Program

- GPA of 4.0 every semester - “Dean’s List” Awards for every semester (8)

Ivy Tech Community College - Indianapolis, IN 46208

Continuing Education-Associate of Applied Sciences May 2008 - April 2010

-Completed courses required for Associates Degree in Applied Sciences in addition to Radiology Technician AS degree

- GPA of 4.0 for my entire enrollment. -” Dean’s List” recipient

Columbus State Community College - Columbus, OH 43215

Continuing Education-Associate of Applied Sciences January 2012 - July 2013 (PART TIME)

-GPA of 4.0 (overall GPA 3.97) -” Dean’s List” recipient

- Completed “Ohio's” pre-requisites for admission into Radiology Technician Associate’s Degree Program

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