Customer Service Information Technology
Resume:
Abdiel Rodriguez
Miami, FL 33177
**********@*****.***
OBJECTIVE
Highly motivated and organized Information Technology Professional seeking an opportunity to expand and acquire new skills and challenges, while being a positive team player and contributor to my employer.
SUMMARY:
Entry Level Professional in the Information Technology industry seeking to develop the acquired skills and knowledge, while providing customers and clients with troubleshooting solutions. Ability to focus and provide technical expertise on the technical issues needs of a business.
COMPUTER and NETWORK PROFESSIONAL
Entry Level Professional with a strong background in sales, customer service, hardware and software implementations and solutions.
CORE COMPETENCIES SKILLS
CompTia A + Certified Professional
CompTia Network Plus Professional
Security Plus Certified Professional
Troubleshoot hardware and software solutions for laptops and desktops systems
Hardware installation I
Ghost imaging drives, backup and data disaster recovery solutions
Cabling routers and switches to desktops, laptops and servers
Software integration of laptops and desktop systems
Install Networks and configure routers
Reconfigure PC’s and laptops O/S and platforms to specifications
Format hard drives
Upgrade hardware and software drivers, flash and upgrade bios systems
Assemble, repair and build computer systems
Microsoft Office 2007
Windows 95, 98, 2000, XP, Vista, and 7.
Strong interpersonal skills
Customer Service solutions expert
QUALIFICATIONS
Able to work well with large groups of people in face-to-face meeting environments as well as teleconferencing
Team player with excellent communications skills
Analytical, dependable, and willing to work long hours
Extremely capable in fast-paced, chaotic business environments
Adapt at analyzing and resolving malfunctions, utilizing outstanding communication and technical skills to ensure optimal computer performance and minimization of downtime
Proficient in numerous programs, applications, and operating systems
Excellent oral and written communication skills
Develop exceptional relationships with coworkers, management, and end users
Work Experience:
FirsBankFlorida 2010 to Present Miami, FL
Help Desk Administrator
Maintain and administer computing environments including computer hardware, systems software, applications software, and all configurations.
Perform data backups and disaster recovery operations.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Abdiel Rodriguez Page 2
Monitor the performance of computer systems and coordinate computer network access and use.
Configure, and test computer hardware, networking software and operating system software.
Monitor network performance to determine whether adjustments need to be made.
Confer with network users about how to solve existing system problems.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Enter commands and observe system functioning to verify correct operations and detect errors.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Install and perform minor repairs to hardware, software, or peripheral equipment.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Plan, coordinate, and implement network security measures to protect data, software, and hardware.
Configure, monitor, and maintain email applications or virus protection software.
Independent PC & Network Consultant 2009 to Present Miami, FL
Hardware, Software, & Network Technician
Eagle Brand Sales October 2007 to June 2010 Miami, FL
Truck Driver CDL A
ADL January 2002 to October 2007 Miami, FL
Driver/Supervisor
EDUCATION:
FastTrain May 2010 Miami, FL
Management Information Systems Program
Acquired Diploma
Hialeah Miami Lakes Senior High December 1997 Hialeah, FL
Acquired General High School Diploma
References furnished upon request
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