Project Manager Management

Dana L. Harrell James, PMP

**** ************ ******* ** ****** Springs, GA 30127

**********@*****.*** 817-***-****

SUMMARY

Detailed-oriented individual with demonstrated ability to lead, motivate, and develop relationships, leading to attainment of business goals and customer satisfaction. A customer-focused, decisive, reliable, and process driven professional that takes a common sense approach to solving problems with the ability to adapt and respond to changes both inside and outside the projects/program. I am an experienced certified Project Management Professional (PMP) with strong communication and organizational skills and the capacity to multi-task. I have 20+ years’ experience in the telecom, aircraft, and beverage industries, leading small, medium and large scale projects through effective management of diverse project teams, including system engineers, field techs, sale’s teams and

project administrators. I am able to build loyal customer relationships through excellent listening skills, diligent follow-up and attention to detail. I have the keen ability to predict risk areas, design mitigation/contingency strategies and execution these strategies to avoid issues. I am also a skilled facilitator with a proven track-record of effective decision making and a commitment to cultivating an energized and collaborative work environment. Key work partners have included customers, senior leadership, sales and resource managers.

EXPERIENCE

Coca-Cola, Atlanta, GA 02/2015 – Present

Full Service Vending Analyst/Project Manager

•Monitors status of deliverables to ensure contractual milestones and program objectives are accomplished on schedule.

•Initiates and leads problem solving efforts to minimize risk and impact by identifying potential issues, determining and implementing corrective action.

•Serves as primary contact for program activities.

•Leads program review sessions with stakeholders as needed, to achieve superior customer satisfaction while effectively representing the company’s position.

•Monitors program performance, quality, and schedule.

EMERGENT TECHNOLOGIES GROUP, Atlanta, GA 03/2014 – 01/2015

Corporate Project Manager

•Provide effective oral and written communications; time management; true-ups; record keeping; basic

mathematics; MS Office business applications; and MS Project.

•Build relationships with project stakeholders, use relevant computer applications; maintain

confidentiality; prioritized assignments; and managed multiple tasks simultaneously.

•Identify all items that needed to be coordinated, managed, scheduled, and planned as well as tracked

all changes to the projects.

•Create invoices and purchase orders and verify that all true-ups and change orders reflected both.

•Create and maintain all tracking documentation for equipment, invoices, and purchase orders.

•Cooperatively works cross functionally with other management to ensure appropriate allocation of resources and manpower.

RECARO AIRCRAFT SEATING AMERICAS, Fort Worth, TX 01/2012 – 02/2014

Project Manager

•Customer Main Point of Contact for any issues, project concerns and project team support questions.

•Identify, coordinate, and communicate project dependency impact

•Accountable for understanding business objectives and how the projects/program delivers them; driving adjustments in projects/program to more effectively achieve desired business results.

•Coordinate, document, and communicate project plans and requirements.

•Experience leading teams (3-8) members in managing multiple projects successfully.

•Identify risk and lessons learned throughout the project.

Dana L. Harrell James, PMP, 817-***-****, **********@*****.*** Page 2

RECARO AIRCRAFT SEATING AMERICAS, Fort Worth, TX 09/2010 – 12/2011

PMO

•Ensured all project managers were trained regarding new database which program management processes including planning, scheduling, cost controls and quality project execution to complete the work on time and under budget.

•Ensured flexibility, diversity and encouraged best practices with the project management team, through effective cross training strategy.

•Created, implemented, and conducted audit criteria to ensure PM methodologies were being

followed regarding all projects/programs. Restructured the organizational Project Management SOP

document to consolidate best practices for multiple technologies

•Experience communicating with senior management from multiple divisions

MOTOROLA, Arlington Heights, IL 01/2006 – 12/2008

Resource Manager

•Achieved $200K savings in overtime cost by negotiating competitive bids with third party vendors.

•Reduced cycle time of 3 days by streamlining the request for contractor process.

•Accurately maintained and managed purchase orders and forecasting data providing senior leadership with monthly accruals and quarterly reports.

•Designed spreadsheet for field managers to assist with resource loading.

•Recognized for design and development of excel spreadsheet that tracked over 180 contractors.

•Improved customer relationship between upper management and vendor by implementing weekly progress meetings with client.

•Selected to design, develop and advise contract labor guidelines for 30 employees.

•Assisted in all Requests for Proposal (RFP) preparations and coordination requirements between Motorola and the third party vendors.

•Interfaced with Corporate Procurement and Finance personnel on the financial aspects of the RFP.

•Led bi-weekly meetings with account teams to review forecasted contractor labor needs

Motorola, Atlanta, Georgia 01/1997 – 12/2005

Project Manager

•Managed cellular infrastructure projects to provide circuit switch solutions for external customers.

•Planned and implemented project timelines, field activities, and resources while communicating project status to management.

•Identified and mitigated project risk to avoid schedule, time and cost impacts.

•Installed software loads at customer sites and participated in face-to-face meetings with key customer stakeholders.

•Selected to coordinate and complete multiple projects which resulted in meeting requirements and deadlines within budget.

•Coordinated all equipment shipping and ensured commitments were met. Resolved and provided status reports for any missed or late customer shipments in a timely manner.

•Interfaced with finance, engineering, product groups, pricing administration, and various other internal organizations during the project lifecycle.

•Established new process and adapted quickly to new protocols to improve overall business performance.

•Ensured all documentation was available for customer’s onsite activities.

EDUCATION

Shorter University, Rome, Georgia 2000 - 2004

Bachelor – Business Management

LICENSES AND CERTIFICATIONS

Project Management Professional (PMP) – Project Management Institute, Texas

PROFESSIONAL DEVELOPMENT

MS Project • Word • Excel • PowerPoint • V-LOOKUP • Six Sigma • Yellow Belt • Oracle • Clarity • SAP • CDB • Performance Management • ISO/TL9000 • Effective Presentations • Managing People for Success • Communication and Interpersonal Skills • Time Management • Working with Diversity Skills

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