Customer Service Representative

Robert F. Lumpkin

**** ****** **** *************, ** 13027 H: 315-***-**** *********@*****.***

WORK EXPERIENCE:

Customer Service Representative II CIOX Health Syracuse, NY 2015-2017

Clinic Based clients in Central New York

Processing release requests for patients, Law firms,(All Subpoenas) Insurance and billing requests.

Also audits for Medicare, Medicaid and Commercial Insurance carriers for my assigned Ciox clients

in Syracuse area.

Utilized EPIC, and All Scripts Electronic records systems and also paper chart retrieval.

Medical Record Field Reviewer EMSI Irving,TX 2015-2015

Scanned relevant components of medical records to support CMS, HCC client reviews

Uploading of scanned documents

Travel to hospital and other facilities in a 10 county area

Familiarity with EMR, EHR systems

Professional was able to work independently

Communicate effectively with hospital and care provider offices

Reviewed medical records for quality assurance

Customer Service Representative Rothschilds Home Health Syracuse, NY 2014-2015 2014-2015

Answered multi-line phone system, transferred and rerouted calls, took incoming customer inquiry calls.

Computer billing of customers, Cashier for store purchases.

Billing and Collections Representative Rural Metro Ambulance Service, Syracuse NY 2006- 2014

Responsible for monthly billing with AS400 system

Coding of transport bills using EM condition and ICD 9 Codes

Collections of past due accounts, including negotiating repayment plans with past due customers.

Billing of Commercial Medical Insurance (Syracuse and Rochester area)

Medical Coder K-Force Staffing Inc. Tampa, FL 2005-2006

Coding of Emergency Department and Ambulatory Surgery Centers Reports

Health Information Supervisor Loretto Adult Facility, Syracuse NY 2003-2005

Responsible for qualitative and quantitative assurance.

Assembling and filing of records, knowledge of multiple Record filing Systems

Presented HIPAA compliance education using PowerPoint to employees

Administrative Assistant Coding & Compliance Department Medical Imaging CTR, Syracuse 1996-2003

Duties included developed HIPAA manuals, ICD-9-CM coding of Radiology reports, assisting in Medicare appeals and corrected billing errors.

ACADEMIC EXPERIENCE:

Onondaga Community College

AAS Health Information Technology

Herkimer County Community College AAS Radio-TV Broadcasting

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