Vladimir Perdomo

aczwgp@r.postjobfree.com 781-***-**** – Lynn MA, 01905

SKILLS & ABILITIES

Networking:

Configuration: Router/Switch/Firewall/VoIP

TCP/IP & LAN/WAN protocols

Network systems management

Network design and deployment

Microsoft Exchange management

Software:

Microsoft Word, Excel, PowerPoint, Outlook, Project, Virtualization software, Exchange

Install, configure and troubleshoot

Communication:

Strong written and oral communication skills in English and Spanish

Team player

Management experience

Technical Support/Customer Service Abilities:

Troubleshoot hardware/software

Troubleshoot network connectivity

Software installation support

Remote access

Operating Systems:

Windows 98/2000/XP/Vista/7/8/10

Windows Server 2003/2008/SBS 2012

Additional Skills:

Analytical

Quick study

Customer Service Management

EXPERIENCE

Peak System / Philips Medical – Andover, MA Aug 2014 – Actual

Desktop Support Analyst

Active Directory: migration support, password resets, add/remove users, permissions, privileges, adding printers to domain, etc.

Supported customer accounts by remote access through MS Lync, HP Rescue

Provided customer service, deskside.

Supported exchange servers through Windows XP and 7 as well as rebuilds, upgrades, and migrations

Mapping network drives and peripherals

Windows Server 2003 & 2010 Windows SBS 2012, Windows Vista, Windows 7, Windows 8

Virus removal and debugging

Troubleshoot hardware, software, active directory and network/Wi-Fi

Peak System / Wellpoint Jun 2014 – Aug 2014

Win7 Migration Technician

Windows 7 Migration project

Active Directory: password resets, add/remove users, permissions, privileges, adding printers to domain, etc.

Install and configure client workstations, Windows 98/XP/7 environment as well as rebuilds, upgrades, and migrations

Troubleshoot hardware, software, active directory and network/Wi-Fi

Peripheral device support: iPhone, Android, & Blackberry smart phones, as well as tablets

The Home Depot – Saugus, MA Apr 2014 – Jun 2014

Sales Associate

Sales support to customer

Keep inventory

Own Business / Self Consultant – Santo Domingo, DR Jun 2008 – Jan 2013

Self-Consultant

Network design

Installation

Troubleshoot issues

Copy Solutions International – Santo Domingo, DR Jan 2001 – Jan 2008 Operations Director

Managed daily operations of Technical Support

Post Sales Service

Transportation

Inventory

Service Contract Sales

Copy Solutions International – Santo Domingo, DR Mar 2004 – Jan 2007 Service Manager

Managed daily operations of Technical Support

Revenue department achievement

Expenses control

Spare part inventory management

Support for network connectivity

Service Contract Sales

Ricoh Dominicana – Santo Domingo, DR Oct 2000 – Jan 2005 Service Manager

Managed daily operations of Technical Support

Post Sales Service

Revenue department achievement

Expenses control

Spare part inventory management

Support for network connectivity

Service Contract Sales

Technician training

Regional Team Leader for network connectivity services

EDUCATION

Apec University – Santo Domingo, DR

MBA Business & Administration

Apec University – Santo Domingo, DR

Electronic Engineer

Pontificia Universidad Catolica Madre y Maestra (PUCMM) – Santo Domingo, DR

Computer Engineer (Techincal grade)

EDUCATION

MCP (Windows Server)

REFERENCES

Craig McDonald

WellPoint

978-***-****

Tim Pelletier

Peak System / Philips Medical Device

978-***-**** / 978-***-****

Pedro Torres

Ricoh Latin America

305-***-****

Contact this candidate