Desktop Support Specialist
Resume:
Vladimir Perdomo
********@*****.*** 781-***-**** – Lynn MA, 01905
SKILLS & ABILITIES
Networking:
Configuration: Router/Switch/Firewall/VoIP
TCP/IP & LAN/WAN protocols
Network systems management
Network design and deployment
Microsoft Exchange management
Software:
Microsoft Word, Excel, PowerPoint, Outlook, Project, Virtualization software, Exchange
Install, configure and troubleshoot
Communication:
Strong written and oral communication skills in English and Spanish
Team player
Management experience
Technical Support/Customer Service Abilities:
Troubleshoot hardware/software
Troubleshoot network connectivity
Software installation support
Remote access
Operating Systems:
Windows 98/2000/XP/Vista/7/8/10
Windows Server 2003/2008/SBS 2012
Additional Skills:
Analytical
Quick study
Customer Service Management
EXPERIENCE
Peak System / Philips Medical – Andover, MA Aug 2014 – Actual
Desktop Support Analyst
Active Directory: migration support, password resets, add/remove users, permissions, privileges, adding printers to domain, etc.
Supported customer accounts by remote access through MS Lync, HP Rescue
Provided customer service, deskside.
Supported exchange servers through Windows XP and 7 as well as rebuilds, upgrades, and migrations
Mapping network drives and peripherals
Windows Server 2003 & 2010 Windows SBS 2012, Windows Vista, Windows 7, Windows 8
Virus removal and debugging
Troubleshoot hardware, software, active directory and network/Wi-Fi
Peak System / Wellpoint Jun 2014 – Aug 2014
Win7 Migration Technician
Windows 7 Migration project
Active Directory: password resets, add/remove users, permissions, privileges, adding printers to domain, etc.
Install and configure client workstations, Windows 98/XP/7 environment as well as rebuilds, upgrades, and migrations
Troubleshoot hardware, software, active directory and network/Wi-Fi
Peripheral device support: iPhone, Android, & Blackberry smart phones, as well as tablets
The Home Depot – Saugus, MA Apr 2014 – Jun 2014
Sales Associate
Sales support to customer
Keep inventory
Own Business / Self Consultant – Santo Domingo, DR Jun 2008 – Jan 2013
Self-Consultant
Network design
Installation
Troubleshoot issues
Copy Solutions International – Santo Domingo, DR Jan 2001 – Jan 2008 Operations Director
Managed daily operations of Technical Support
Post Sales Service
Transportation
Inventory
Service Contract Sales
Copy Solutions International – Santo Domingo, DR Mar 2004 – Jan 2007 Service Manager
Managed daily operations of Technical Support
Revenue department achievement
Expenses control
Spare part inventory management
Support for network connectivity
Service Contract Sales
Ricoh Dominicana – Santo Domingo, DR Oct 2000 – Jan 2005 Service Manager
Managed daily operations of Technical Support
Post Sales Service
Revenue department achievement
Expenses control
Spare part inventory management
Support for network connectivity
Service Contract Sales
Technician training
Regional Team Leader for network connectivity services
EDUCATION
Apec University – Santo Domingo, DR
MBA Business & Administration
Apec University – Santo Domingo, DR
Electronic Engineer
Pontificia Universidad Catolica Madre y Maestra (PUCMM) – Santo Domingo, DR
Computer Engineer (Techincal grade)
EDUCATION
MCP (Windows Server)
REFERENCES
Craig McDonald
WellPoint
Tim Pelletier
Peak System / Philips Medical Device
Pedro Torres
Ricoh Latin America
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