Customer Service Office

ELENA SHISHKOVA

**** *** ****** ******, *********, FL 33020

Cell: 954-***-****

***********@*****.***

OBJECTIVE:

To focus within the career areas of Sales or Commercial Aviation, where I have had studies and experience; with the goal to improve my career experience, and to contribute to the company in positive ways, to acquire job stability within a friendly professional environment. PROFESSIONAL EXPERIENCE:

• Panadex S.A. - San Isidro, Lima, Peru.

Executive Secretary (Sept. 2013– Oct. 2016)

Responsibilities:

• Organize office general archives and documentation.

• Receive, organize and distribute in a timely matter all office correspondence and documents.

• Answering all phone calls and welcome-serve to clients or public authorities visiting the office.

• Process all relevant office accounts, expedite payments and outstanding bills, as well as organize the office daily petty cash.

• Write all documentation required by the board of directors.

• Hotel EL Condado - Miraflores, Lima, Perú.

Hostess (March-June 2013)

Responsibilities:

• Receive hotel guests with a high level of personal attention and to escort them to their respective tables.

• Coordinate phone call reservations for all kind of occasions, as well as to accommodate walk-in hotel guests or visitors without previous reservations.

• Coordinate the fluency in which the tables are prepared for the new guests or visitors in waiting list.

• Hotel Greenwood – Moscow, Russia.

Receptionist (Aug. 2012 – Jan. 2013)

Responsibilities:

• Check in, check out of guest’s walk-in or with reservations.

• Answer guest phone calls and program reservations considering room availability.

• Answer guest phone calls and resolve in a timely matter their requests, such as laundry and room service.

• Hotel Bega – Moscow, Russia.

Receptionist (Jan. 2011 – June. 2012)

Responsibilities:

• Check in, check out of guest’s walk-ins or with reservations.

• Answer guest phone calls and program reservations considering room availability.

• Answer guest phone calls and resolve in a timely matter their requests, such as laundry and room service.

• UTG, Sheremetyevo International Airport - Moscow, Russia. Secretary (Feb. 2010 – Dec. 2010)

Responsibilities:

• Receive, organize and distribute in a timely matter all office correspondence and documents.

• Register all daily personal incoming and outgoing emails.

• Coordinate with central headquarters and drivers all documents and packages distribution.

• Prepare all forms for Airport Customs permitting and airport security accessibility for all company’s employees.

• Manage office supplies and Distribution.

• Coordinate that all administrative procedures, distributed to personnel are carried out as programmed.

• Receive and escort Air France airline pilots and cabin crew towards the takeoff air terminal.

• Al Ghazal Business Lounge, Abu Dhabi International Airport - Abu Dhabi, United Arab Emirates.

Guest Relation Officer (Oct. 2007 – Nov. 2009)

Responsibilities:

• Supervise that all guest/passengers are welcome by the personnel in charge, with a high level of personal attention.

• Inform to all guest/passengers about all services provided by the Business Lounge.

• Coordinate all guest/passenger’s messages, faxes and phone calls in accordance to established procedures.

• Coordinate that Buffet and beverages are supplied at all times.

• Coordinate all guest/passenger’s actualization flights in the Departure Control System (DCS), and inform them in a timely matter about any departure changes or delays.

• Attend First Class and Business Class guest/passengers in preference, and verify that their requests are performed in a timely matter, in accordance to establish procedures.

• Airport Hotel Lounge, Abu Dhabi International Airport - Abu Dhabi, United Arab Emirates (UAE)

Sales Representative / Duty Free (Dic. 2005 – Oct. 2007) Responsibilities:

• Receive the customers with a high level of personal attention, and inform them about the products that they wish to purchase or suggest them about alternative products provided in the store.

• Perform the operations of Sale-purchase, and manage the store inventory of products.

• Supply the store with new products through visiting and researching the main Duty free department storage.

• Sport Bar, “Bor House” - Moscow, Russia.

Hostess / Waiter (Jul. 2002 – Oct. 2005)

Responsibilities:

• Receive customers with a high level of personal attention and to escort them to their respective tables.

• Coordinate phone call reservations for all kind of occasions, as well as to accommodate walk-in customers without previous reservations.

• Coordinate the fluency in which the tables are prepared for the new guests or visitors in waiting list.

• Take customer orders, coordinate with kitchen and serve to customers in an elegant, careful manner. EDUCATION:

• CENFOTOUR - Barranco, Lima, Perú. (Jan. - Dec. 2014) Commercial Aviation & Tourism - Certificate of Completion.

• Customer Service Seminar- Abu Dhabi, UAE. (Oct. - 2006) Certificate of Completion.

• Team Work Seminar - Abu Dhabi, UAE. (Jan. 2006)

Certificate of Completion.

• Commercial Institute- Elektrogorsk, Russia (Sept. 2000-May 2003) Certificate of Completion.

Personal & PC skills:

• Excel, Microsoft Word, Power Point.

• Trilingual, fluent in English, Spanish and Russian.

Contact this candidate