Customer Service Insurance

William Flurry D. D. S November **** to January **13

Dental Operations Manager

Little Rock, Ar

recruit and select office *********@*****.***

Pamela Tank

Summary

Highly versatile, personable, and detail-oriented professional with diverse experience in the dental field

and dedication to efficiency, quality, and productivity. Demonstrated strengths in accounting, insurance

claims processing, and staff training/supervision. Consistently exceed expectations in high-pressure,

fast-paced environments and deliver strong and sustainable gains in performance, productivity, and

profitability. Sound understanding of oral care procedures combined with excellent customer service

skills.

Highlights

Knowledge of accounting, human resources audits

and business management principles and accounts payable & receivable (AP/AR)

procedures insurance processing & verification

charting/record keeping data collection, analysis and management

staff training & supervision Patient Relations

marketing judgment and decision-making skills

excellent communication and leadership teamwork

skills dental software

OSHA compliant

planning and organizing

ms word, excel, google docs

Experience

Anita Aebersold D.D.S March 2013

Dental Operations Manager

Little Rock, Ar

maintain the daily operations and revenue enhancements necessary to keep a competitive Dental

office viable.

responsible for the overall achievement of Production and Collection targets

run and analyze management reports

perform clinic charts and insurance audits

negotiate fee's with dental insurance companies

control accounts payable and accounts receivable

oversee the processing of dental claims

assist patients in understanding their dental benefits

trained, and mentored staff to ensure smooth adoption of new Dental software program

maximize case acceptance to meet sales goals.

insurance verification, e-claim processing, including digital x-ray attachments and perio charting

manage employee relations and make certain staff have the necessary resources and support

staff to meet operational requirement

organize and oversee supply purchases, equipment upgrades and operations expenses

maintain patient data according to regulations and company policies

complete administrative functions including bank deposits, revenue posting, staff payroll and

invoice processing

oversee collections and accounts receivable

organize and present financial arrangements to patients

run and analyze management reports

processed and reconciled payments, verified insurance benefits, scheduled appointments, collected

copayments, presented patient treatment plans and answered telephones

Acted as dental assistant when necessary

Education

UALR

Little Rock, Ar

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