Manager Quality Assurance

Frederick M. Hiscock

781-***-**** ********@*****.***

http://fredmhjr.wixsite.com/fred-hiscock www.linkedin.com/in/frederick-hiscock

QUALITY ASSURANCE MANAGER/PROJECT MANAGER

With a strong track record of delivering high quality IT projects on time and within budget

Energetic, results oriented, dependable, loyal, Quality Assurance Manager/Project Manager with experience in the Financial Services, Insurance and Manufacturing industries as both an employee and consultant

Excellent leadership, analysis, system design, implementation, documentation and training skills

Microsoft Certified Professional (MCP)

First person at BankBoston to earn the All Star and Super Star Awards for client support excellence

Strong hands-on SDLC background in all phases including Business Analyst, Senior Systems Analyst, Lead Developer, Lead Consultant, Project Manager and Quality Assurance Manager

Led the conversion of testing from Manual to Automation via Agile methodology on two critical systems

Known for being dependable, loyal, resourceful, solution-focused professional, always finding ways to make efficiencies that save companies time, money and resources

Successfully managed teams and projects in US, UK, Asia and India

Excellent written and verbal communication skills with both domestic and international teams

Ability to provide stability and support on high level projects through hands-on management

Ability to build strong relationships with management and liaison with teams across the organization

Successfully Manage/Lead many projects over several releases at the same time

Provides detailed written scope estimates within plus or minus five percent

History of being a resourceful hands on subject matter expert with all systems and projects

Experience with successfully building and managing onshore and offshore employees and consultants

Successfully managed systems through mergers and acquisitions in US, UK, Asia and India

TECHNICAL SKILLS

Quality Assurance, Project Management, Hands on Manager, SDLC, Microsoft Dynamics AX, Visual Studio, TPS, Waterfall, Agile, Sprint, Scrum, JIRA, QTP, SharePoint, Dashboard Metrics, QC, ALM, Swift, SQL, Automation, Java, MS Office Suite (Word, Excel, PowerPoint, Project, Visio, Outlook), TSO, CA7, Adabase, Oracle, Endeavor, Ezetrieve, Focus, NDM, FTP, Zeke, VSAM, IBM Mainframes, Windows, iSpace, File Aid, DB2, CICS, MCP

EXPERIENCE

Woburn Career Place 2016 - 2017

Volunteer – Networking Team Leader

Manage the Woburn Career Place Networking Group with over 140 members

Created Networking manual, provide support and Quality Assurance presentations

Elevate-hr 2015

Quality Assurance Lead, Microsoft Dynamics AX

Hired to build a QA team, write test cases and defects in TPS, make efficiencies in a .Net environment

Built a repository of test cases for the entire system, to be used on future projects

JPMorganChase 2005 - 2014

Quality Assurance Manager, Chase Customer Access Program (CCAP) (2013 – 2014)

Successfully trained onshore and offshore resources through company reorganizations

Hands-on manager, led the testing conversion from Manual to Automation, via Agile methodology

Successfully Led, QA tested and installed a high level fxXpress (Foreign Exchange) project

Drove QA Automation testing for a Data Center migration project from UK to US

Managed Disaster recovery, Vendor Maintenance Release and Automation implementation projects

Quality Assurance Manager, International Reporting Infrastructure System (IRIS) (2008 – 2013)

Hands-on manager for the conversion of testing from Manual to Automation, via Agile methodology

Managed projects ranging in size from under a 1M to over 250 million dollars

Held the role of a hands-on Subject Matter Expert Manager, being able to fill any role and get projects successfully completed on time and under budget (tester, QA Manager, PM, Scrum Master)

Fred Hiscock page 2

Developed accurate project estimating tools and team/project budgeting processes within +/- 5 percent

Built a Java based screen-driven system to help systems review data, creating an efficiency

Interviewed, hired, trained, mentored and managed new team of Bank employees located in Mumbai India as well as Consultants in Pune and Bangalore, India

Wrote training and instructional documents used by many internal and external clients, these manuals were used as system guidelines, led training classes throughout the organization

Reviewed all Business, Functional, System Design documents while creating detailed Test Plans, Test Strategy, Testing Recap and Lessons Learned documents

Wrote detailed Test Cases with defect tracking in QC and ALM, also led Test Case training classes

Continuously developed ways to make processing more efficient, saving time, money and resources

Developed strong working relationships with project teams, quickly becoming the ‘go to’ person for project and systems related questions

Performed quarterly team reviews, keeping employees on target with their yearly Objectives

Delivered projects on time and under budget with no defects, saving the company thousands of dollars

Created PVT (production verification testing) documents as well as hands on testing support

Quality Assurance Manager, Chase Customer Access Program (CCAP) (2005 – 2008)

Hands on Manager of a team of onshore Employees and Consultants

Led various levels of projects, production support, Vendor upgrades and Disaster recovery projects

Successfully managed projects through mergers and acquisitions

SunGard Data Systems Inc. (Business Analyst/Consultant) 2005

Business Analyst on a compass Client Server environment and a 3 tier architecture Oracle system

using an Oracle Database, Oracle Forms with COBOL and SQL.

Modis/Met Life/New England Financial (Quality Assurance Analyst/Consultant) 2004

Performed QA analysis on the Product 054, Zorro Data Collection, MiSL, Consolidated List Bills, Cost

Basis, Dollar Cost Averaging, Settlement and Gems systems using mainframe, DB2, SQL, Excel,

Access, JCL, Test Director, COBOL and Visual Basic. Provided development support for a Systems

Integrity System when that team was short-handed.

Millennium Training Institute 2003

Full time student in pursuit of MCSE and MCAD Certifications.

Fidelity Investments (Lead Software Engineer) 2000 - 2002

Lead contributor in charge of the Trade Delivery, Trade Receipt and Position Reconciliation systems on the Mellon Bank conversion, performing analysis through implementation. This was a top 10 project for 2001 and came in ahead of schedule and under budget (by 30 percent)

Assigned the lead role of the testing and implementation phases of the Citibank conversion. Learned many Custody systems, setup test scripts, directed correspondence with Citibank to coordinate QA testing, setup an install date and monitored the conversion over two implementation phases

OTHER RELEVENT EXPERIENCE

BankBoston/Fleet Boston (Senior Systems Analyst/Developer and Development Team Lead)

Performed many roles including individual contributor, team member and project Lead on projects including

Mergers, Y2K, data warehouse, system conversions. Worked closely with internal and external vendors.

Computer Assistance (Coopers & Lybrand) (Lead Consultant)

Performed a variety of consulting rolls within the Financial Services, Insurance and Manufacturing industries.

EDUCATION

B.S., Business Administration in Management and Marketing, Northeastern University, Boston MA

MCSE and MCAD Certifications, Millennium Training Institute, Woburn MA

Microsoft Certified Professional (MCP), Windows Professional and Windows Server

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