Customer Service Construction

Vikash Nath

**** - ** ****** **, ********, Alberta

Cell: 780-***-****; Email: **********@*****.***

HIGHLIGHTS OF QUALIFICATIONS:

Excellent planning, organizational, prioritizing and time management skills

Proven customer service skill, resolving customer concerns discretely and efficiently with a focus on quality and customer satisfaction

Experience in maintaining accurate records and files

Physically fit and able to load and unload materials; effective at securing loads in both flat decks and box trucks

Quality-oriented, quick learner and highly motivated, with proven ability to work independently or on a team

Able to remain alert and maintain a high level of concentration on various shifts or when working overtime

Ability to meet tight deadlines to complete work in an efficient manner, in the best interest of the customer and the company

Excellent communication skills; Junior High French course

Valid Alberta class 5 motor vehicle operator’s license EMPLOYMENT HISTORY:

Owner-Operator

Dunrite Express, Edmonton, 2014 to 2017

Working as an owner-operator with a local shipping/transportation provider

Providing customers a fast and reliable 24/7 service

Delivering primarily valves, pipes and other equipment to oil & gas companies, construction materials and other products (e.g. grocery) to local retailers Driver

Parkland Courier Services Ltd, 2012-2014

Provided reliable and timely transportation services – personal, industrial or commercial freight, a fast and reliable 24/7 service

Was responsible for messenger, body-job and flat-deck services

Delivered primarily equipment to oil & gas companies, construction materials, furniture (IKEA contracts) and other products (e.g. grocery) to local retailers Driver

Canada Cartage, 2007-2012

Was responsible for body-job and flat-deck services to mainly construction clients

Delivered primarily electrical equipment to oil & gas companies, construction materials and other products (e.g. grocery) to local warehouses and retailers

Maintained accurate records for each delivery and for the truck

Performed basic maintenance on the truck

Store Manager

Easy Home, Edmonton, 2006-2007

Provided customers with advice and guidance in acquiring furniture, appliances, electronics and computers in store, based on leasing agreements (rent-to-own), in a fast-paced, high-volume environment

Assisted clients in browsing a wide selection of name brand products and placing orders; helped with the paperwork and the reference checks

Loaded and unloaded merchandise (such as furniture, electronics, appliances) and performed some delivery and set-up services

Performed information gathering and computer file updating; made phone calls and kept in touch with regular customers, assisting them with the payments

Maintained the store show-room and performed cleaning activities with the team

Trained new staff and maintained employee records for staff of four Shipper-Receiver

National Concrete Accessories, Edmonton, 2004-2006

Worked in the warehouse, a one-stop shop for concrete form hardware, accessories and construction products

Maintained inventory records for all products in the warehouse on the company’s computer system

Loaded, unloaded and moved merchandize in and out of the workspace EDUCATION:

High School Diploma

Centre High, Edmonton, 2001

CERTIFICATIONS:

Class 5 Drivers Licence, 2001

Workplace Hazardous Management Information System (WHIMIS), 2014

Transportation of Dangerous Goods (TDG), 2015

OSSA Regional Orientation, 2015

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