Customer Service Manager
Resume:
RAMALINGAM.P
**/**,***** *****, **** id : *****************@*****.**.**
(Upstairs) Tel : 989**-*****
Nallampayam Road,
Ganapathy Post, COIMBATORE.
Profile :
Over 12 years of experience in ACCOUNTING, FINANCE, CUSTOMER SERVICE,CR CONTROL and handling staffs & customers in Airlines, logistics & courier industry.
Strong fundamentals of accounting principles through education & experience.
Hands on experience in computer operations and accounting packages.
Ability to learn quickly and perform to exceed expectations.
Ability to handle staffs & customers, in efficient manner.
Educational Qualifications:
Bachelor Degree in commerce (1988 – 1991)
Certificate in computerized financial accounting (1995-1996)
Certificate courses in Microsoft Office suite (Word, Excel, Powerpoint, Access)
Professional Experience:
From August 2015 to As on date
Working as Manager--Accounts & Finance specialized in Accounts/Credit Control/Office Admn/Cash In charge in GLOBAL OCEAN LOGISTICS (P) LTD.,/COIMBATORE
From December 2012 to July 2016
Working as Sr.Executive Accounts/Admin specialized in Accounts/Credit Control/Office Admn/Cash In charge in CAPRICORN LOGISTICS PVT LTD/COIMBATORE
October 2011 to November 2012
OVERNITE EXPRESS LTD/COIMBATORE. (25 YEARS OLD COMPANY)
As REGIONAL ACCOUNTS MANAGER
May 2004 – August 2005 -- Accountant – Jeena& Company/Coimbatore.
JEENA & COMPANY is a global logistics business in 102nd year with over 11 offices.
As an accounting administrator performed the following taks:
Handled taks of Accounts Payable and Accounts Receivable
Maintained petty cash book and bank deposits.
Prepared vouchers.
Validating expense invoices and preparing monthly expense statements.
Follow-up with clients for payments.
Created invoices, debit and credit notes to the shipper.
Monitored shippers credit limits and foreign agent invoices.
Provided monthly revenue statement to the head office and senior management.
Creating cargo sales report to Airlines and co coordinating with airlines.
Performed bank reconciliation tasks, identifying discrepancies and resolving them follow-up action.
Administered labor records and time sheets for issuing pay roll cheques.
Prepared reports for senior management on expenses and revenue analysis.
March 1998 – April 2004 As Airport Assistant Accountant/Cashier - JET AIR LIMITED- Jet Airways (I) Ltd., - Coimbatore.
Performed Cash collection and International stock Distribution to all travel agents.
Data entry for 9w Pax and Cargo audit coupons.
Managed computer operations.
Provided guidance on Revenue Accounting & Procedures.
Managed Distribution of Invoices, debit and credit to the agents.
Followed up dues from agents and Monitored agents credit limits.
Provided reports to regional and head offices.
Petty cash handling and preparation of vouchers.
Verified BSP (Banking Settlement Plan) reports and Issued ADM (Agent Debit Memo) & ACM (Agent Credit Memo) to age.
Issued EBT (Excess Baggage Tickets), CBV (Courier Baggage Voucher) and MCO (Miscellaneous charges orders).
Handled reservations and ticketing using saber system.
Handled and attending passengers in efficient manner at the time of flight delayed.
Attending and assisting passengers in the arrival hall for baggage checking and clearance.
Attending passengers in boarding hall and to look after the necessary procedures.
Prepared Performance and Variance Reports.
Maintained Labour and ESIC (Employee statement Insurance Coverage) records.
DECLERATION
I hereby declare that the above information is true & correct to the best of my knowledge.
PLACE- Coimbatore.
DATE - 09.04.2017 Signature of the Applicant.
(RAMALINGAM.P)
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