Jessica Rodriguez

**** ****** ****** ***: Y-**

Allentown,Pennsylvania, 18103

Cell: 718-***-****

aczwdq@r.postjobfree.com

Professional Summary

Accomplished and energetic with a solid history of achievement in Administrative, Receptionist and customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include leadership, professionalism and accurate towards the workforce.

Skills:

●Customer and Personal Service

●Clerical

●Speaking

●Service Orientation

●Active Listening

●Complex Problem Solving

●Communications and Media

●Management of Personnel Resources

●Learning Strategies

●Management of Financial Resources

●Programming

●Sociology and Anthropology

●Management of Material Resources

●Bilingual

●Team Player

●Multi- task

●Microsoft, Excel, Powerpoint

Educational Background:

Bachelor of Science: Child and Youth Services July 2014 – present

Touro College - New York, NY

Associate of Applied Science: Human Services

Professional Business College - New York, NY June 2012 - May 2014

Experience:

Sunshine Days Adult Daycare 09/2015 to 09/2016

Cordinater/Dispatcher – Bronx, NY

Planned and coordinated activities for a social service program

Tended the social and psychological needs of patients and their families

Established and oversaw administrative procedures

Planned a budget for programs and services

Advocated for clients

Manages client cases and paperwork

Researched and analyzed community and individual needs

Receptionist 04/2013 to 08/2015

Heritage Medical Supply - Mt. Vernon, NY

●Operate telephone switchboard to answer, screen or forward calls providing information, taking messages, or scheduling appointments.

●Receive payment or record receipts for services.

●Transmit information or documents to customers, using computer and mail.

●Hear and resolve complaints from patients to doctors.

●Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices balance sheets, or other documents.

●File and maintain records

●Take orders for medical equipment and send them to the proper patient.

●Process and prepare memos, correspondence, travel vouchers, or other documents.

Supervisor 02/2009 to 03/2013

Medical Imaging - New York, NY

●Monitor game operations to ensure that the house rules are followed, that tribal, state, and federal regulations are adhered to, and that employee provides prompt and courteous service.

●Maintain Familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.

●Perform paperwork required for monetary transactions.

●Resolve customer or employee complaints

●Record, issue receipts for, and pay off debts

●Interview, hire, or train workers

●Use beam-restrictive devices and patient-shielding techniques to minimize radiation exposure to patient and staff.

●Position x-ray equipment and adjust controls to set exposure factors, such as time and distance.

●Explain procedures to patients to reduce anxieties and obtain cooperation

Receptionists and information Clerks 05/2005 to 01/2009

1199 Member Services - New York, NY

●Operate telephone to answer screen, or forward calls, providing information, taking messages, or scheduling appointments.

●Schedule appointments and maintain and update appointment calendars.

●Answer all questions that union members had.

●Schedule and review timesheets for employees

●File and maintain records

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