Customer Service Information
Resume:
Jessica Rodriguez
Allentown,Pennsylvania, 18103
Cell: 718-***-****
****************@*****.***
Professional Summary
Accomplished and energetic with a solid history of achievement in Administrative, Receptionist and customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include leadership, professionalism and accurate towards the workforce.
Skills:
●Customer and Personal Service
●Clerical
●Speaking
●Service Orientation
●Active Listening
●Complex Problem Solving
●Communications and Media
●Management of Personnel Resources
●Learning Strategies
●Management of Financial Resources
●Programming
●Sociology and Anthropology
●Management of Material Resources
●Bilingual
●Team Player
●Multi- task
●Microsoft, Excel, Powerpoint
Educational Background:
Bachelor of Science: Child and Youth Services July 2014 – present
Touro College - New York, NY
Associate of Applied Science: Human Services
Professional Business College - New York, NY June 2012 - May 2014
Experience:
Sunshine Days Adult Daycare 09/2015 to 09/2016
Cordinater/Dispatcher – Bronx, NY
Planned and coordinated activities for a social service program
Tended the social and psychological needs of patients and their families
Established and oversaw administrative procedures
Planned a budget for programs and services
Advocated for clients
Manages client cases and paperwork
Researched and analyzed community and individual needs
Receptionist 04/2013 to 08/2015
Heritage Medical Supply - Mt. Vernon, NY
●Operate telephone switchboard to answer, screen or forward calls providing information, taking messages, or scheduling appointments.
●Receive payment or record receipts for services.
●Transmit information or documents to customers, using computer and mail.
●Hear and resolve complaints from patients to doctors.
●Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices balance sheets, or other documents.
●File and maintain records
●Take orders for medical equipment and send them to the proper patient.
●Process and prepare memos, correspondence, travel vouchers, or other documents.
Supervisor 02/2009 to 03/2013
Medical Imaging - New York, NY
●Monitor game operations to ensure that the house rules are followed, that tribal, state, and federal regulations are adhered to, and that employee provides prompt and courteous service.
●Maintain Familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
●Perform paperwork required for monetary transactions.
●Resolve customer or employee complaints
●Record, issue receipts for, and pay off debts
●Interview, hire, or train workers
●Use beam-restrictive devices and patient-shielding techniques to minimize radiation exposure to patient and staff.
●Position x-ray equipment and adjust controls to set exposure factors, such as time and distance.
●Explain procedures to patients to reduce anxieties and obtain cooperation
Receptionists and information Clerks 05/2005 to 01/2009
1199 Member Services - New York, NY
●Operate telephone to answer screen, or forward calls, providing information, taking messages, or scheduling appointments.
●Schedule appointments and maintain and update appointment calendars.
●Answer all questions that union members had.
●Schedule and review timesheets for employees
●File and maintain records
Contact this candidate