Microsoft Office Insurance

KRYSTYNA HALL

Wauconda, IL ***** 847-***-****

********.****@*********.*** www.linkedin.com/in/krystyna-hall

QUALITY ASSURANCE ANALYST & TESTER

Experience in Functional, Integration, User Acceptance & Regression Testing

Offers robust blend of systems, business process analysis and process definition, design, testing standards, and implementation expertise. Extensive knowledge of systems development and enhancement projects conducting end-to-end tests and analysis, ensuring that software meets or exceeds specified standards and end-user requirements. Strong understanding of testing methodology and testing issues. Proven record of working well in team environment and providing on-time delivery of quality work. Core competencies:

IT & QA Analysis

System Application & Analysis

Process Improvement

Work Efforts Estimates

Full Life Cycle Implementation

SDLC

Agile Methodology

Functional & Integration Testing

TECHNICAL SKILLS

Languages: XML, SQL, COBOL, DB2, some knowledge of JAVA and VB

Methodologies: SDLC Methodology, Waterfall & Agile Model

Operating Systems: Windows 10, Windows XP, Unix, Linux, AS400, OS/2, OS390

Tools: SOAP UI Pro NG, JIRA, Inflectra SpiraTeam, Qualitia, Testlink,

Microsoft Office Suite, HP Quality Center, Mercury Test Director

PROFESSIONAL EXPERIENCE

SEARS HOLDINGS CORPORATION, Hoffman Estates, IL 2010 – 2017

QA Analyst Tester

Participated and led successful implementation of Shop Your Way (SYW) reward loyalty program project. Based on business and functional requirements, performed Point of Sale (POS), online and .com systems testing enhancements that supported SYW reward program. Collaborated with external partners to integrate products to function as designed with SYW reward program.

Worked across teams and across projects throughout project lifecycle, ensuring overall test strategies align with business goals and development capabilities.

Performed testing, uncovering issues and problems, utilizing JIRA test cycle management tool.

Provided input to upper management of open bugs issues for review, aiding in decision to go or not to go with new release of production deployment.

Conducted production field testing after each release, providing assessment document to all technical and business teams.

Increased accuracy and lessened retesting and review time 25% by designing and implementing manual and automated POS regression testing.

Analyzed and estimated testing efforts by developing test plans, test cases and test data for functional and integration testing.

Tested Application Program Interface (API) utilizing SoapUI Pro NG and SQL.

COLLABERA (contract to JPMorgan Chase), Chicago, IL 2010

QA Analyst/Tester

Performed functional and integration testing of complex client server application comprised of multiple vendors and products, including J&B Software, Top Image Systems, (TIS), e-Flow, Hyland Software OnBase, Opex 3690, Citrix, and utilized global client access host-to-host product in both QA and contingency and backup environments.

Created and validated XML files, performing manual functional and integration testing of complex client server application comprised of multiple vendors and products.

Developed test cases, test data based on business and functional requirements utilizing HP Quality Center.

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TEK SYSTEMS (contract to Citigroup), Elk Grove Village, IL 2006 – 2009

QA Analyst/Tester

Performed manual functional and integration testing for complex projects of credit card processing from multiple core functional areas to FDR (First Data Resource). Tested credit card pricing strategies, including credit line management, authorizations, reissues, over limit amounts, skip payments, payment defender, delinquency, and other possible solutions.

Evaluated business and functional requirements, created test plans, test cases, and test data, ensuring that components and application were defect free.

Estimated testing efforts and led offshore teams on testing efforts, providing support and training for less experienced testers.

Tested different types of letters, utilizing DCF (Document Composition Facility). Validated variable information for insertion into letter text, letter formats, print jobs.

Generated and implemented user acceptance test scenarios according to specifications, ensuring required tasks handled as expected in real-world scenarios.

TEK SYSTEMS (contract to Allstate Insurance), Buffalo Grove, IL 2005 – 2006

QA Analyst/Tester

Performed testing of complex web, mainframe, import, export processing, and other interfaces of claims system for medical bills EDI project. Conducted end-to-end testing, created and validated XML files, evaluated test results, presented findings to managers and team members. Created test data using SQL to retrieve data from DB2 tables. Created documentation using Microsoft Office. Provided support and training for less experienced testers.

Built test scripts, test plans, and test data using specifications, use cases and module driven testing methodology by participating in walkthrough of test scripts with user acceptance and business groups.

Interacted with entire project team by giving recommendations for changes and improvements and providing estimates for tasks.

AJILON CONSULTING (contract to JP Morgan Chase), Elgin, IL 2004 – 2005

QA Analyst/Tester

Tested multitiered web based application and its link to service center overseeing functionality of J2EE technology and application servers for life insurance system.

Verified XML files by performing data mapping. Evaluated test results and communicated findings to project lead and team members. Created defect logs for problems discovered during testing process utilizing Mercury Test Director, by conducting functional and regression testing.

WASHINGTON MUTUAL, Vernon Hills, IL 2001 – 2003

System Analyst

Tested upgrades from CICS to Internet-based mortgage tracking system. Developed and executed unit and system tests for numerous interface upgrades from EZT programs to COBOL and DB2.

Designed and implemented test environment for new processing changes by developing new procedures and standards for unit testing. Documented new testing procedures (using VISIO, Power Point, Excel and Word), enabling team to easily access new information.

Examined mortgage system utilizing existing source code and business partner interviews, creating documentation and recommending new decompositions and redesign of system. Documentation was used widely by management, business analysts, and developers to understand current processing and evaluate need for improvement.

Reviewed customer requirements identifying ambiguities or omissions making suggestions for improvements, ensuring clarity and testability.

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ADDITIONAL RELEVANT EXPERIENCE

KEMPER INSURANCE, Systems analyst Programmer, Long Grove, IL

EDUCATION

Bachelor of Arts (BA), General Studies, Minor: Computer Science

ROOSEVELT UNIVERSITY, Chicago, IL

Associate of Applied Sciences (AAS), Data Processing, Minor: Accounting

COLLEGE OF LAKE COUNTY, Grayslake, IL

CREDENTIALS / CERTIFICATIONS

Certification in General Insurance,CPCU1 and CPCU3 from Insurance Institute of America

Stonesoft Corporation, IP3 Certification in IT Network Security

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