Customer Service Sales
Resume:
Patricia Arana- Ham Email:*************@*****.***
Lutz Florida 33558
Strengths
>Strong organizational and analytical skills include: active listening, voice quality, strong interpersonal skills and able to multitask between various computer programs
> 8 years new and pre-owned car sales
> 4 years BDC experience, Business Development manager
> 3 Years internet sales
>Dependable, detailed-oriented, Flexible,
>Communicate effectively with others
>Team player, able to balance team and prioritize responsibilities
>Time Management Skills, able to complete all tasks assigned in allotted time
>Strong work ethics, excellent phone ethics, able to handle multiple phone lines
>Attention to detail, excellent people skills, Customer Focus
>6 years retail Management, managed 14 employees.
>Experience in negotiating payment arrangements
>Data entry, filing, clerk experience, Supervisor experience
>Over 23 years of Call Center customer service, Tech support, collections, and Activations
Training, team lead.
Computer or Application skills
> Data Entry 4000 ksph, Type 50 wpm, Ten key by touch
> Proficient in Excel, Spreadsheet, Power point, Windows Office, Internet
> Intranet, ACCPAC 7.3, DOS
> Outlook, RM, CRM, Eros, Beast program phones
> Quick books, Insurance medical billing, Cashier, Accounts payable
> Insurance Claim filing experience, switchboard operator up to 15 phone lines
> Faxing, general clerical assistance experience, Photoshop, PDF, Vista
> Billing, invoicing, made bank deposits, handled money, Cashier
EDUCATION: 08/2004 to 07/2012
College: Strayer University West Shore Campus
Completed Associates Degree
I am 5 classes from completing BA Business Administration specialization in Management
References
Emmanuel Hernandez Professional 817-***-****
Josue Vizcay Professional 949-***-****
Miriam Carrero Professional 813-***-****
Work History
Kraftrad Motorsports. 05/2009 to present
Full Time Assistant Manager
Responsibilities work with management to develop and prepare monthly executive reports as well as gather research and statistics. Manage a Motorcycle garage with a staff of 4 mechanic technicians. Make sure that they have all the tools they need to repair the motorcycles. Schedule appointments for clients in need of us picking up their Bikes by trailer and if we do we diagnose to look for the problem we need to repair or modify. Assist in the achievement of financial goals and objectives by continually increasing sales. Collaborate with owner to increase business and move revenue. I do daily bank deposits. Keep up with merchandize and ordering parts or tools if needed. Travel with crew and take trailer to Bike events to promote business, and to assist with any repairs that may be needed by potential customers in Events.
Courtesy Hyundai 06/08/2015 to 5/25/20016
Part Time BDC/Internet Sales
Responsible for answering many emails of customers reaching out to us through
Edmunds, True car, many websites that our dealership advertised. Responded
in 3 seconds no more than 5, and sent pictures with specs and sometimes gave numbers out the door when requested. Scheduled appointments for customers to come in and test drive. Once they arrived I’d greet them, build rapport, and would do the needs analysis, and try to locate or find the right car for them. Did the appraisal and sold vehicles. I did take ups once in awhile. But most of customers came from the internet.
Gordon Chevrolet _ 08/15/2014- 07/07/2015
Part Time Businesses and Development
Responsible for answering many emails of customers reaching out to us through
Edmunds, True car, many websites that our dealership advertised. Responded
in 3 seconds no more than 5, and sent pictures with specs and sometimes gave numbers out the door when requested. Scheduled appointments for customers to come in and test drive and try to send them home with car they were interested in. When there were customers that needed a Spanish sales consultant, I would assist with selling a vehicle and did sell while there as well.
Chase Paymentech 03/14/2011 to 09/05/2013
Technical Support
Temporary Entry level position
Entry level position, assisted retail merchants to download Chase Bank card processing software Helped add or credit cards or removed credit cards they no longer accepted, answered about 60 to 80 calls a day to troubleshoot if the terminal failed to process sales, or failed to close the batch.
Verizon Wireless 12/15/2006 to 12/30/2009
Bilingual Customer Service
I began in Verizon as a bilingual customer service representative. I answered 60 to 80 Spanish calls and some English calls when high call volume provided exceptional Customer Service. I was promoted to team lead, than assisted in new hire training.
L-3 Communication Security & Detection System 05/2005 to 12/2006
Logistic Specialist
* Processed service orders, prepared necessary correspondence and Estimates
* Fax price quotes, blueprints of machines, contracts
* Scheduled about 20 appointments a day for technicians from all over the world to
Repair security machines in Airports, Jails, Courthouses, Cruise ships, Schools.
* Assisted with posting technicians time worked, lodging, meals, miles for payroll
* Located and ordered parts and tools needed, Sold from $600 to $10,000 parts, labor
Left L-3 because I was offered a better opportunity that was closer to home and University.
Employment Gap 8/2004 to 05-2005
Moved to Florida enrolled to Strayer University
Texan Ford/Auto Nation dealerships 04/2001 to 08/2004
Sales Associate/ Ecommerce sales
* Meet and Greet customers, Scheduled appointments,
* Pre-qualified potential buyer, showed vehicle, demo vehicle sold vehicle.
Classic Car Audio Supervisor for Retail Store 09/1992 to 3/2001
* Successfully developed and managed a car alarm and stereo business
* Supervised a staff of 13 car audio and alarm installer technicians
* Responsible in purchasing & merchandising and maintained inventory
$68,000 month, counted money and did deposit runs twice a day
*Executed department merchandising and operational functions
*Responsible for greeting and offering assistance to customers as needed
*Assigned tasks and directed workflow to technicians
*Oriented and trained sales associates on selling floor
* Maintained sales floor, and work area, identified opportunities to increase sales
Owner sold the business
Contact this candidate