Customer Service Sales

Amanda Durant

****A Lakeshore Dr. Minneapolis, MN 55416

Contact Information

Phone:763-***-****

Email: ***********@*****.***

Education

Phoenix University, Online

Bachelors of Science in Marketing

2013-2015

Phoenix University, Online

Associates of Foundations

of Business

2011-2013

Technical Skills

Typing average at 85 WPM with 98% accuracy

Microsoft Office Suite

QuickBooks

Windows 10

Google programs

Adobe

Concur

Salesforce

Key Skills

Strong attention to detail

Provides well- thought out solutions

Self-motivated and adaptable

Excellent written and verbal communication skills

Strong organization skills

Able to assess

Delegates effectively

Meets deadlines

Strong multi-tasking abilities

Implements decisions

Creates new and innovative ways to achieve successful results

Manages projects effectively

Work Experience

PFM Group Minneapolis, MN

Associate March 2016- March 2017

●Maintained client contact data base

●Coordinated meeting, event, and conference call arrangements

●Handled all expense reports and invoices

●Conducted client communications

●Managed all marketing materials

●Updated continuing disclosure documents

●Managed all conference registrations, and membership renewals

●Trained new hires on company procedures and programs

●Assisted colleagues with various projects

●Prepared power point presentations and client books

MAC Cosmetics Burnsville, MN

Makeup Artist/Assistant Manager October 2010-Present

●Implemented new strategies for staff to achieve goals

●Helped staff to strengthen various skills to aid in their success and achieving goals

●Motivated staff to improve job performance and assisted in overcoming objectives

●Prepared weekly and monthly revenue documents

●Assessed staff’s performance’s based on their sales

●Produced positive turnaround of staff’s opportunities

●Providing outstanding customer service to clients

●Maintained a clientele list

●Makeup applications and demos provided for customers to meet their requests

●Achieving sales and booking goals on a daily, monthly, and yearly basis

Robert B. Hill Co. St. Louis Park, MN

Sales & Marketing Coordinator January 2015-July 2015

●Discovered new customers and established and maintained relationships with them

●Overcame objectives from new and current clients

●Implemented new ways to market the company

●Compiled a new company database for the sales contacts

●Answered phone calls and handled customer service questions as well as processing orders

●Checked credit references

●Created marketing materials and client marketing lists

●Created PowerPoint presentations for meeting with potential clients

●Created quotation documents and compiled information for customers

●Implemented new international shipment arrangements

●Researched construction projects and would find the point of contact to send out bids

●50% overall sales revenue growth from new marketing strategies

New Horizon Coon Rapids, MN

Teacher August 2009- August 2012

●Organized and lead activities designed to promote physical, mental and social development.

●Developed daily lesson plans specific to children’s age groups and learning styles.

●Observed and evaluated children's performance, behavior and, social development

●Provided a variety of materials and resources for children to explore, manipulate and use in learning activities

●Established and enforced rules for behavior, and procedures for maintaining order.

●Effectively monitored behavior while using appropriate discipline techniques

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