Medical Management

Dr. NARENDRA KUMAR PATHAK

Manomay CHS, Building – Manomay

Flat – A 1203, Plot – 01, Sector -35 D

Kharghar, Navi Mumbai – 410210

E-mail - ************@*****.***

Mobile - +91-996-***-****/937-***-****

MEDICAL HEALTH DIRECTOR/ MEDICAL SUPERINTENDENT/ VICE PRESIDENT (HEALTH CARE INDUSTRY)

Looking for Senior Hospital management post like Medical Director/ Medical Supdt./ CEO/COO/ VP-Medical, Duly qualified (MBBS, MS-Gen.Surgery with Advance Diploma in Hospital Administration & certificate courses from reputed institutes like IIM-Ahemadabad, ASCI- Hyderabad, Symbiosis- Pune etc. Experienced, accountable, competent of working as Medical Director, VP-Medical & Medical Superintendent with extensive experience of more than 33 years’ in leading and managing Hospital services, Clinical depts., OPD/IPD/ Emergency, Diagnostics, Imaging, Emergency & critical services, along with managing support services like Housekeeping, Laundry, Kitchen etc along with HR & administrative services of hospital. Well versed with NABL & JCI accreditation protocols. Adaptable administrator accustomed to the integration of new health delivery systems, restructuring of work in an increasingly complex regulatory environment. Demonstrated capabilities in monitoring and managing finances, Branding, business improvements plans, facility operations and admissions. Ability to use strong communication, organizational and problem solving skills. Excellent patient management and procedure management skills.

Core competencies include;

Strategic Planning & Policy Management Hospital Management Quality parameters for NABH & JCI, Diagnosis & Treatment Life Support Management Administration Management Liaising & Coordination Quality assurance & Patient’s Issue Management Customer satisfaction Emergency Management Medical Care Management Facilities Management Cross Functional Coordination Training & Coordination

PERFORMANCE MILESTONES

Medical Superintendent – Sevenhills hospital, Mumbai,

Held position of Medical Superintendent,

Dealing with quality improvements protocols, in hospital as per NABH, JCI standards

Involved in Branding and business improvement plans

Managing Various schemes for economically week pts, like RGJAY, CGHS, ESIs Scheme

Day to day administrative working of hospital

Reliance Industries Ltd.

Held the distinction of acting as the Medical Director and Vice President of Reliance Hospitals & OHC

Transitioned office from paper-based, manual systems to fully computerized processes allowing improved identification of trends

Appreciated for excellent management of the different Departments and maintaining proper medical compliance

Registered par excellence in managing hospitals, diagnosing patients and prescribing accurate drugs

ART Centre providing free comprehensive care to HIV-AIDS patients, the only center in Raigad district

Recognized for managing the day to day operations of the hospital,

Prepared the Junior Doctors more competent in patient communication skills, taking history and physical examinations and acquired better clinical knowledge. Contributed significantly in achieving the objectives of quality improvement projects

Brought down patients' complain by enacting a proper health care system and an efficient hospital management

CAREER PROGRESSION

Medical Superintendent – Life Line hospital, Navi Mumbai, From 16th May 2016 - continuing

Medical Superintendent – Sevenhills hospital, Mumbai, From 23rd November 2015 to 4th March 2016

Held position of Medical Superintendent,

Dealing with quality improvements in hospital like NABH, JCI

Managing Operation theatres/ OPD/IPD, Clinical/ Diagnostics/ Imaging/ Facility & Support services

Supervising marketing and branding activities along with VP- BRM

Ensuring Customer satisfaction issues

Managing RGJAY, CGHS, ESIs Scheme

Day to day administrative working of hospital

Close co-ordination with specialist and superspecialist doctors both full timer & visiting consultants

Vice President - Medical Director, Reliance Industries Ltd., Navi Mumbai From 28th March1994 to 31st January 2015

Overall responsible for Medical Affairs, Clinical Research and Data Management for the efficient, timely review of safety information. Dealing with patient complaints about the quality of service of the practice

Independently perform all such duties to ensure continued improvement in the quality of Medical Education and Research

Accountable for management of hospital both clinical, administrative and support services

Closely coordinating with other physicians towards achieving excellence in patient care

Successfully controlling all the health related activities and directing instructions, designing policies and ensuring implementation.

Proficiently ensuring following up of certain protocols as directed by the board of directors and setting a benchmark of care to be followed by the medical staff. Setting up the groundwork for chain of command within the center

Shoulder the responsibility of managing quality assurance and addressing patients' issues.

Educating doctors and other employees on center's expectations from them

Shoulder the responsibility of issuing strict warning to violating rules and regulations while creating transparency among all the levels existing in the center.

Ensuring all medical providers in the center possess the necessary education, and experience to provide quality patient care

Proving care to patients on hospital wards, outpatient clinics and also doctors including surgeries

A key player in developing policies and procedures for all departmental functions to ensure compliance

Deftly provide medical care and conduct wellness exams for individuals and Medicare beneficiaries

Proficiently impart education for the prevention of serious diseases and assist patients in the management of acute and chronic medical conditions.

Harmoniously Liaising with the accounts department to compute the salaries payable to staff

Responsible for coordinating with the staff for data management collection, compilation and comprehend information & review meetings like Death review, Referral review, long stay review etc.

Accomplish the responsibility of looking after the administration of the hospital and ensure fulfillment of goals

Provided support to the pharmacist in maintaining stock of medicines

Operating as a key authority for drafting contracts with other hospitals to trade medical knowledge and amenities

Sympathetically dealt with patient’s problems, facilitating health services, participation in accreditation, auditing, quality projects, and disaster plans etc.

Donned the responsibility for conducting interviews of managers, doctors and other medical staff and monitored the patient care activities

Meticulously handled as Medical chief, management of hospital, surgeon and OHC activities Maintained records of patients, billing, and expenses through a team of executives under my subordination

Entrusted with the onus for hiring and training Physical Therapist and Physician Assistants

Set quality standards for the hospital, based on the common medical protocols and improved the hospital's competence at delivering timely medical services

Hired, trained and directed the work of a cross-functional team, including Physical Therapists, X-Ray Technicians and marketing professionals

EDUCATIONAL BACKGROUND

Advanced Diploma (Hospital Administration), Institute of health care administration, Madras, 1996

M.S. (Surgery), Jiwaji University, Gwalior, 1983

M.B.B.S., Jiwaji University, Gwalior, 1979

MEMBERSHIPS

Life member of the Association of Surgeons of India

CERTIFICATES

Certificate course on hospital & health administration from ISHA Bangalore

Certificate course for senior executives from ASCI – Hyderabad

Workshop on maximizing customer satisfaction & training on Leadership from SIBM –Pune

Hospital Management Programme from IIM - Ahmedabad

TRAININGS/PARTICIPATION

Hospital Management Programme from reputed institutes like IIM-A & ASCI- Hyderabad

Workshop on leadership

Training program for leadership

Workshop on maximizing customer satisfaction

Date of Birth: 26th January 1957

References and verifying documentations furnished on request

Contact this candidate