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Technical Writer Professional Experience

Raleigh, North Carolina, United States
$80,000 annually
April 21, 2017

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Patricia (Trish) Southerland

Sr. Technical Writer / SharePoint Developer & Site Administrator

Comprehensive understanding of the document lifecycle

Broad experience writing Policies, Procedures, User Guides, Network Diagrams, Process Flows, Executive Overviews, and various other documents for various types of businesses

Extensive SharePoint Development and site Administration experience, including the ability to work with IT Active Directory (AD) Administrator to ensure appropriate AD groups use

Knowledge Management / Modular documentation

Able to clearly delimit a project’s scope to facilitate timely product delivery

Adept researcher, SME interviewer, and "technical translator"

Technical Experience

Advanced Microsoft 2013 Suite user, including Visio

Advanced SharePoint 2010 Developer and site Administrator

Advanced SnagIt user

Intermediate Adobe Acrobat user

Intermediate InfoPath form user

Intermediate SharePoint Design user

Willing and eager to learn new skills; the more I am challenged the more I excel.

Professional Experience

Elbit Systems of America, Fort Worth, TX, Contract Sr. Technical Writer, 04/2014 – present

Created Policy, Procedure,Quick Reference, and other templates and documents

Converted documents to recognized Knowledge Base (KB) format and ran the KB

Ran the weekly Change Management meeting and acted as the Change Manager

Published Monthly Departmental newsletter and Quarterly article for the company

Professional Hiatus 10/2013 – 04/2014 to handle Child Custody matters

Colonial Mortgage and Savings, Fort Worth, TX, Contract Sr. Technical Writer, 08/2013 – 10/2013

Created Policy, Procedure,Screen Reference, Process Flows, and other templates

Created Taskmap diagrams for the HR On-Boarding to Off-Boarding process

AIG, Fort Worth, TX, Contract Sr. Technical Writer, 06/2012 – 06/2013

Designed, maintained, and administrated SharePoint 2010 intranet sites

Converted SME documents to Federal Audit template

Created Policy, Procedure,Screen Reference, Process Flows, and other templates

Worked with SMEs, Management, and Executives to create and edit Documentation

Compiled and sent a daily report to upper management (hourly during crises)

Exeter Finance, Irving, TX, Technical Writer, Credit Review 10/2011 – 5/2012

Designed, maintained, and acted as administrator for SharePoint 2010 intranet sites

Created Policy, Procedure,Screen Reference, Process Flows, and other templates

Created document lifecycle process

Worked SMEs, Management, and Executives to provide Documentation Lifecycle

Parkland Health & Hospital System, Dallas, TX, Contract Technical Writer, 04/2010 – 10/2011

Interviewed SMEs to capture Requirements for Requests for Proposal (RFPs)

Wrote and edited Requirements for RFPs

Worked with Contract Managers, Administrators, and Specialists to edit RFPs

CSS, Inc., Fort Worth, TX, Contract Proposal Writer, 01/2010 - 02/2011

Wrote and edited proposal for Sub-Contract with a large government contractor

Mapped proposal to SOW and RFP

Ensured Proposal documents were prepared and completed in a timely manner

JC Penney, Plano, TX, Contract Technical Writer, 09/2010 - 01/2011

Built, maintained, and administered project SharePoint Site & Document Repository

Wrote and edited Functional Specifications Documents (FSDs)

Created and Modified Screen Mockups for FSDs and Software Development

Created and Maintained project and department organizational charts

Created and Edited Power Point Executive Overviews

HealthMarkets, NRH, TX, SharePoint BA III /Technical Writer, 06/2007 - 06/2010

Concurrent work as SharePoint Designer, Developer & Administrator & Technical Writer

Designed, built and administered 2007 SharePoint Site for business process management, which necessitated custom CSSs, image maps, forms, Wikis and graphic development for a customized and consistent site ‘look and feel.’

Built and administered sites for Business Operations & Compliance joint venture; which resulted in more easily located documentation, which could be verified via timestamp.

Expanded and Maintained IT SharePoint site including an IT Asset catalog.

Developed policies and procedures, network and process flow diagrams, and application overviews for various groups under IT and Business Operations.

Essilor of America, Dallas, TX, Consultant, 02/2007 - 05/2007

Collated and edited sales training for this major eyeglasses manufacturer

Professional hiatus to raise children, 2001-2007

Verizon Communications, Irving, TX, Network Mgmt Technical Writer, 08/2000 - 04/2001

Documentation for current and developing software using the MS Office Suite and Visio

FlashNet Communications, Fort Worth, TX, Systems Technical Writer, 12/1999 - 08/2000

Developed, wrote, and edited company Business Continuity plan using FEMA guidelines

Ensured FEMA Guidelines were printed as well as posted to the company intranet

Ensured hard and soft copy documents had a consistent ‘look and feel.’


B.A., Summa Cum Laude, English Major / Writing Minor

University of Texas, Arlington, TX

Writing samples available upon request

References available upon request

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