Manager Human Resources

DENISE VORIS

***** ******** ** ****** *******, TX 78418 361-***-**** ***************@*****.***

professional experience

NAVYARMY COMMUNITY CREDIT UNION

HUMAN RESOURCES SPECIALIST – EMPLOYEE RELATIONS 2015 - Current

Partnered with the management team to investigate and resolve employee relations concerns/complaints

Created the Lead Program for growing strong and connected leaders

Launched initiatives focused on increasing employee engagement

Team Lead for implementation of performance metrics, standardized best practices, and IDPs

Manage all performance management/labor relations issues

Provide organizational support for all litigation issues which result from EEOC claims, National Labor Relations Board complaints or other legal matters

Support management with performance improvement plans and succession planning efforts

Manage the performance review process and succession planning efforts for the company

HEB, MANUFACTURING DIVISION

TEAM LEADER II – RECRUITING CHAMPION MANAGER 2013- 2015

Accountable for monitoring labor requirements to ensure compliance with budget

Recruited, interviewed and selected candidates for entry and upper level management positions

Handled new hire onboarding, orientation and benefits enrollment

Organized and participated in job fairs and college recruiting activities

Conducted pre-employment activities such as drug testing and background checks

Utilized Taleo applicant tracking system to manage job postings and applicants

Managed human resource administrative team

PORT OF CORPUS CHRISTI & COASTAL BEND COLD STORAGE

DIRECTOR OF OPERATIONS - COLD STORAGE FACILITY 2012 - 2013

Responsible for warehouse and export activities for 100,000 sq ft refrigerated warehouse

Improved export process which reduced USDA inspector wait times and overall expenses

Fiscally responsible for an annual operating budget of 1.2 million dollars

Implemented safety program and bi-weekly warehouse-wide training meetings

Managed staffing, inventory and purchasing, reduced overall expenses by 30%

HUMAN RESOURCES AND ADMINISTRATION MANAGER 2008 - 2012

Managed benefit negotiations, renewal and open enrollment

Point of contact for workers compensation investigations and compliance

Developed and maintained performance improvement plans

Responsible for the recruitment and hiring of all personnel; warehouse, administrative, and senior management

Partnered with the management team to investigate and resolve employee relations concerns

Managed COBRA, FMLA, STD and LTD benefits

Managed two (2) Human Resources professionals

professional experience (Continued)

JOEM CORPORATION

SMALL BUSINESS CO-OWNER 2005 - 2008

Recruited, interviewed and selected candidates for entry and management positions

Managed all generalist responsibilities which included employee relations and training and development

Processed weekly payroll

COX COMMUNICATIONS

HIGH SPEED INTERNET DEPARTMENT MANAGER 2002 - 2005

Created a pay for referrals program that earned the company over 1.5 million dollars in the first year of launch

Led company intranet design team, which increased communication between departments and partners in different geographic areas

Managed the High Speed Internet (HSI) Technical Support Department, consisting of 100+ call center agents, 10 team leads and 5 team operations managers

PRODUCT SUPPORT TRAINING MANAGER 1997 - 2002

Project manager for high speed internet product enhancements and launches

Created training material and job aid resources for new product releases

Successfully led the company through a break in partnership with AT&T which affected all areas of operations and customers across the high speed internet platform

Maintained visibility to competition in the marketplace and partnered with marketing and regulatory agencies in each local site to ensure success of the high speed internet product

Provided weekly/monthly reporting of new product activities to corporate marketing and operations teams

DESTINET/TELESEAT

HUMAN RESOURCES SUPERVISOR 1990-1997

Managed the staffing process for the corporate office and out-of-state Call Center locations

Executed strategic hiring techniques to include a variety of resources such as advertising, employment agencies, internal referrals and job fairs

Conducted new hire benefits orientation and managed the exit interview process

Assisted with annual open enrollment processes

Education

UNIVERSITY OF PHOENIX –

Bachelors in Business Management

UNIVERSITY OF REDLANDS –

MBA – Completion of one year’s course work

COMPUTER SKILLS –

HR Software Systems: ADP, Taleo, Performance Pro, Balanced Compensation and Balance Results, and Kronos

Microsoft Office Suite: Word, Excel, Access, PowerPoint, Project

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