firstname.lastname@example.org * (386) ***-****
Executive support professional with proven experience in business, health care and manufacturing. Skills provided in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Capabilities include:
Administrative Assistant – Harvard Drug Group Present
Coordinate a wide range of support activities for inside sales. Work with divisions across the U.S. in the resolution of day-to-day administrative and operational issues.
Devised training on computer software programs, setup work stations, troubleshoot issues, advanced HR support and timekeeping for office staff utilizing Kronos.
Facilitated staff scheduling, generated spreadsheets, charts, routine analysis and calculations for recurring internal reports.
Delivered backup management duties as needed.
Administrative Secretary – Halifax Health Hospice 2015-2016
Defined necessary steps as point of contact for facility support of a Hospice Care Center. Traveled to other facilities to provide backup support.
Generate staffing schedules, spreadsheets and letters for the daily operation of admittance and discharge of patients. Headed maintenance issues, work orders, computer training, and procedure updates for facility operation.
Performed patient input via Allscripts and supply orders input through Meditech.
Administrative Assistant – Hugh Ash Manor 2010-2015
Standardized administrative and secretarial support functions for the Administrator of a 150-unit senior complex. Coordinated and managed multiple priorities and projects for whole building. Supervised eleven (11) part time staff members for 24-hour operation.
Provided discreet secretarial and reception services. Schedule appointments, calendaring, meeting setup, maintained accurate, up-to-date confidential client files. Investigate and resolve client/resident complaints.
Expedited general accounting functions; maintained government documents, leases, rent payments, and collections.
Redefined purchasing, inventory control, work orders, incident/accident reports and databases as required by HUD.
Education & Training
Westfield State College, Westfield, MA Bachelors’ Degree, Business Management
Holyoke Community College, Holyoke, MA Associates Degree, Secretarial Science
Customer Service, Software/hardware Technical Support Specialist
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Project Management Administrative Assistant
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Customer Service Support
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Customer Service Administrative Assistant
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