**** ********* *****, *** * ~ San Antonio, Texas 78218
SUMMARY OF SKILLS
** ***** ********** ** ******* with a wide variety of office equipment
Strong ability to communicate any problems or issues through proper channels in a constructive and positive manner
Typing speed of 55 wpm
10-key touch of 10200 kpm
Strong history of being able to perform well in crisis situations, multi-task, and achieve desired results under pressure or time constraints
Highly skilled in answering, evaluating, and prioritizing incoming telephone, voice mail, e-mail, and in-person requests for assistance.
Strong ability and desire to learn quickly and efficiently
Fantastic customer service skills, ability to work for and with a great diversity of people
Self-motivated individual who works well independently and as part of a team
Ashford University-San Diego, California 08/2016 to present
Social and Criminal Law
SCI: Southern Careers Institute – San Antonio, Texas 03/2013 to 11/2013
Butte High School – Butte, Montana Class of 1988
Customer Care Specialist 10/2015 to 11/2016 Responsibilities include processing orders, assisting customers with locating merchandise to purchase, processing exchanges; troubleshooting gift card errors, payment adjustments, communications with vendors in regards to orders; submitting forms for payments, setting alerts for departments, providing customers with information on stores/hours/locations.
My impact is one of hope, satisfaction, a pleasant experience, and resolving issues that benefit both our customer and business.
My ability to adjust my mannerisms and speech to each individual is very important. Every customer and situation is different, so being mentally alert and able to adapt is key to resolving any problem that may come up. One of my best skills is being able to identify and relate to people on a personal level, it allows me to connect to them and makes the customer feel like I take their problem and make it a priority.
As an independent contractor for this company, I am responsible for accepting bookings for single or recurring
services for clients via an online portal. I manage my own schedule; provide my own transportation and supplies. Client relationships and satisfaction is an extremely high priority for me personally. I take extreme
pride in what I do, as I do not 'just clean' a person's home/apartment/office, I help the client ease worries or concerns about their residence/office and make suggestions as to how to make things easier for them. I
show up early for a job and stay a bit later if needed to complete the job. Duties can include general cleaning,
deep cleaning, preparation for holidays or celebrations, clean residence/office in preparation for sale, laundry
services, and organization of space.
West Corporation 03/2014 to 06/2014
Customer Care Agent
Responsible for answering clients questions on their medical device.
Offering assistance in resolving problems with ordering supplies, replacing faulty devices, and adhering to HIPAA policies
SeaWorld San Antonio 03/2013 to 05/2013
Responsible for greeting guests, suggesting packages according to guests’ needs, cashiering and computer skills, keeping guests calm throughout purchase process, exceeding the expectations of the guests
Family Readiness Group Volunteer
295th Ordnance Co., 320th Battalion, 606th and Charlie Battery, 17th Fires Brigade 09/2004 to 04/2013
Assisted in fundraising, assembled, packed and mailed soldiers’ supplies; Processed Command information letters and telephone calls; Maintained necessary hours and mileage logs for recordkeeping purposes
Key person regarding Community donations; Assisted with appreciation notes and guest speakers
Ensured FRG family and soldier data was accurately entered into unit handheld Palm Pilot for immediate access
Handled all emergencies with professionalism, courtesy, and respect; Key person in referrals for families
Jerry Spady Motors 09/2006 to 11/2006
Office Clerk (Temporary Position)
Answered incoming calls; prepared monthly billing to clients; processed payments auto and rental property accounts. Made outgoing calls reminded customers payment due; Reorganized records department for faster document retrieval
Jubilee World Outreach 07/2003 to 07/2004
Office Clerk (Volunteer)
Assisting Office Manager with daily operations ensuring the church office ran smoothly
Assessed office supplies bi-monthly, placed orders; prioritized bill payments, prepared checks and receipts
Daily filing of incoming mail; Entered weekly tithing’s; updated membership directory; Answered incoming calls, directed patrons and members to appropriate staff
Assisted creation and production of weekly leaflets from prepared dictation to produce mass mailings
AccuTel, Inc 11/1999 to 07/2003
Customer Service Specialist II
Managed customer accounts in accordance with contract guidelines and multi-state laws for GMAC Auto Financing
Utilized multi-level security computer applications to manage customer accounts; general clerical duties
Provided exemplary customer satisfaction; reconciled customer complaints, provided internal and external transfers for customers to various departments
Friendship Manor 07/1998 to 07/1999
Recreational Therapy Interim Director
Created and produced planned therapy groups for psychiatric clients in a high security, 96 bed facility
Assisted clients to and from therapy groups, planned special events, secured entertainment on a very tight budget
Maintained extensive charts, documented activities of clients State Inspections at any given moment
Provided abbreviated Social Services duties that included speaking with doctors, nursing staff, and family members
Attended meetings with staff regarding Care Plans for clients
Received and distributed client funds from both State and personal accounts
Created a working budget with limited funds for this department, assigned duties to therapy staff members
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