Senior Business Analyst

Naveen Sekhawat

Royersford, PA *****

**************@*******.*** 484-***-**** www.linkedin.com/in/naveensekhawat

Senior Business Analyst

Strategic Problem Solver Delivering Business Solutions

Business Analyst with proven track record in eliciting, analyzing and communicating requirements. Leader known for leveraging diverse experiences, communication skills and excellent problem-solving skills in delivering ideal business solutions.

Expertise in:

Process Analysis and Improvement Requirements Gathering Agile Methodology Business Intelligence Data Modeling Data Quality Analysis Data Transformation Test Plan Development Training

Professional Experience

Comcast Corp., Philadelphia, PA 2015 to 2016

Senior Business Analyst, Business Intelligence

Managed reporting requirements and developed ad-hoc reports that provide business insights. Functioned as reporting quality assurance (QA) lead. Identified and resolved business issues by working with multiple departments within the organization.

Elicited requirements from business stakeholders and SMEs in defining reporting requirements.

Enhanced executive-level decision making by analyzing sales, financials, and strategic initiatives in developing and presenting monthly operations report.

Improved business insights into customer lifetime value by proactively designing and implementing temporal database design for sales.

Assisted in developing sales strategy by creating sales lead model.

Ensured data integrity and accuracy within demanding environment by conducting QA testing on multiple ETL processes.

Marsh Clearsight, LLC, Philadelphia, PA 2008 to 2015

Data Architect 2012 to 2015

Developed data design specifications to transform data from insurer and 3rd party administrator (TPA) systems into STARS risk management information system data structure. Worked with domestic and international development team to ensure data transformation were delivered on time and per data transformation specifications.

Increased customer satisfaction by reducing time to rewrite data conversion by developing standard process for takeover projects.

Accelerated revenue recognition for $600K+ by completing projects ahead of schedule.

Developed data transformation specifications by analyzing insurance company and 3rd party administrator systems.

Delivered accurate and timely data transformations by effectively managing domestic and international development team.

Implemented new innovative ideas in the development of standard practices for data transformation.

Solution Architect 2008 to 2012

Implemented new customers into STARS risk management information system. Acted as 2nd level customer support to resolve challenging issues encountered by customers. Identified solutions and executed delivery of the solution for complex customer issues.

Reduced operational cost by driving projects to closure as delivery lead in migrating customers to newer version of software.

Improved customer satisfaction by Identified gaps in system functionality for system migrations by performing gap analysis.

Gathered requirements in developing technical specifications for customer customization to existing software.

Valley Oaks Systems Inc. – San Ramon, CA 2007 to 2008

Implementation Manager

Implemented new customers to Valley Oak Systems’ Claims Management Information System. Developed and managed project scope, project cost, and project timeline in accordance with company’s PMO. Elicited business requirements from customers to develop technical specifications for new functionality to system.

Successfully completed implementations on time and within budget by planning activities from concept to execution for project scope, project cost, and project timeline in accordance with company’s PMO.

Facilitated meetings to elicit requirements of project stakeholders.

Strengthened overall proficiency of client’s daily operations by understanding the requirements and configuring the system to meet needs.

Marsh Inc., Philadelphia, PA 2001 to 2007

Account Executive

Functioned as customer’s primary point of contact for Risk Management Information System services. Worked closely with customers to resolve day to day issues. Led quarterly customer stewardship meetings, performed software installations, defined customer reporting requirements, and developed Crystal report templates. Identified and pursued revenue opportunities by consulting and developing customer relationships.

Supported organizational revenue goals by managing $500K customer portfolio.

Enhanced customer loyalty by training customer on system functionality based on customer’s needs.

Increased revenue $25K annually by providing consulting service, improving customer processes.

Identified as thought leader by achieving subject matter expertise in several system functionalities.

Education and Professional Development

Bachelor of Arts (BA), Finance and Risk Management, Temple University, Philadelphia, PA

Oracle 10 DBA, Penn State University – Great Valley, PA

Agile Meets Design Thinking, University of Virginia on Coursera

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