Information Technology Human Resources

Alpharetta, GA *****/404-***-****

*******.*********@*******.***

http://www.linkedin.com/in/cynthiapoinsette

PROFESSIONAL SUMMARY

An experienced Human Resources professional with over 13 years of progressive experience in HR Administration, Talent Acquisition and Total Compensation. Industry experience includes Insurance, Finance and Banking, Utilities, Telecommunications and Information Technology. Outstanding written/oral communication, facilitation, listening, & presentation skills. Excellent interpersonal and coaching skills with a "hands on" approach. Ability to work effectively in a multi-unit organization.

SKILLS

HRIS/Applicant Tracking Systems: Ultimate Software (UltiPro), ADP. Software: MS Project, Cognos, SQL. Other Systems: e-Verify, Electronic I-9s, Adobe Acrobat, SmartSheets

Demonstrated technical knowledge of all major Human Resources disciplines such as performance management, leadership development, succession & development planning, compensation, employee relations, policies & practices, workforce planning & strategic staffing, project management, organizational effectiveness principles, metrics, and organizational change.

Consulting experience in Talent Acquisition, Benefits, Employee Relations, Compensation and many HR disciplines.

Partnered with business clients in both a strategic/consultative capacity as well as tactical capacity driving the development of department goals, objectives, measurement, and systems that support accomplishment of the company's business strategy.

Ability to quickly learn, understand, and remain current on the drivers to company performance, the industry, customer segments, the company value proposition and how the business retains competitive advantage in the marketplace.

Knowledge of employment laws & regulations including but not limited to FLSA, FMLA, ADA, EO, HIPAA, and OSHA

Knowledge of employer sponsored benefit plans (health, 401k, STD, LTD, etc) and statutory programs (unemployment, workers compensation).

EDUCATION/AFFILIATIONS

Troy University, GA – Master of Business Administration (in progress)

Troy University, GA – Master of Human Resources Management (2011)

Talladega College, AL – Bachelor of Arts - Major: Biology; Minor: Psychology (May 1995)

SHRM Member (2009-present); SHRM Atlanta (2009-present)

PROFESSIONAL EXPERIENCE

Human Resources Business Partner/Subsidiary HR Manager, Dycom Industries, Inc., (2016 - present) Alpharetta, GA

Dycom Industries is a leading supplier of specialty services including engineering, construction, fulfillment, underground facility locating and program management.

Responsible for aligning business objectives with employees and management in designated business units.

Serve as a consultant to management on human resources-related issues.

Formulate partnerships across the HR function to deliver value-added service to management and employees that reflect the business objectives of the organization.

Consulted with line management, providing HR guidance when appropriate.

Analyzed trends and metrics in partnership with the HR group to develop solutions, programs and policies.

Maintained in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partnered with the legal department as needed. Managed complex employee relations issues regarding ADA and FMLA

Provided day-to-day performance management guidance to line management (coaching, counseling, career development, disciplinary actions).

Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.

Identified training needs for business units and individual executive coaching needs.

Participated in evaluation and monitoring of success of training programs. Followed up to ensure training objectives are met.

Key Accomplishments:

Developed and Implemented Veterans Hiring Initiative across 42 subsidiary organizations.

Developed key partnerships with trade/vocational training programs and colleges to recruit talent.

Work Opportunity Tax Credit Program Manager (over $150,000 in tax credits received thus far).

Eastern Regional Human Resource Manager, UtiliQuest, (2009 - 2016) Alpharetta, GA

Territory included: DC, GA, IN, NC, NJ, NY, OH, PA, SC, TN and VA.

UtiliQuest is a leading provider of Utility infrastructure protection services.

Reason for Leaving: Promotion to Parent Company, Dycom Industries

Advised and counseled managers and employees on employee relations matters.

Partnered with finance and operations to

Ensured compliance with all federal, state and local laws

Provided hands-on support to employees and managers to better understand and utilize HR tools, processes and policies.

Maximized organizational effectiveness, improved performance and ensured compliance with Staffing.

Consulted, advised, and assisted managers in achieving business goals through appropriate interventions; implemented and managed HR resource solutions, programs and services to maximize the achievement of short- and long-range business objectives. (e.g., talent acquisition, workforce planning, HR information and analysis, retention and engagement, and HR programs and services).

Engaged with employees to investigate and resolve individual or job related issues.

Monitored and influenced employee participation and compliance with HR processes.

Recorded, updated and analyzed all recruiting data for each local office. Captured ROI from all field recruiting efforts.

Key Accomplishments:

Spearheaded partnership with Skills4Jersey On-The-Job Training Program in which UtiliQuest received over $238,000 in Training Grants over a three year period.

Developed and conducted “Effective Interviewing and Selection” and “Legal Aspects of Hiring” training for Supervisors and Managers throughout the company.

Successfully managed large scale hiring projects for start-up operations in Denver, CO, Columbus, OH and Richmond/Hampton, Virginia.

Senior Technical Recruiter, LexisNexis (2007 – 2009) Alpharetta, GA

Recruited and maintained a qualified diverse pool of IT applicants via a variety of sources for the Information Technology Division; Negotiated salary offers and service fees with candidates and recruiting agencies; worked with the Compensation Department to determine appropriate salary offer and made recommendations to hiring manager regarding selection and total compensation.

Senior Technical Recruiter, AFLAC Insurance (2006 - 2007) Columbus, GA

Developed and maintained an effective working relationship with Information Technology management, provided prompt and efficient recruitment efforts, and ensured compliance with established personnel policies, procedures, and legal requirements.

Technical Recruiter, SunTrust Banks, Inc. (2004 - 2006) Atlanta, GA

Managed candidate care from the interview stage, through the hiring process; ensured high-quality candidate experience throughout the recruiting and relocation process; coordinated schedules for internal and external candidates, handled all travel arrangements; created, verified and sent offer letters and new hire paperwork; handled payroll and benefits escalation inquiries.

Previous Experience: IBM Corporation – Mainframe Sales Engineer; Saga Software – Middleware Consultant; Hewitt Associates/AON – Benefits Analyst

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