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Manager Customer Service

Location:
Delhi, India
Posted:
April 21, 2017

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CURRICULUM VITAE

MOHAMMAD USMAN

Contact no : +91 783*******

E-mail : aczw65@r.postjobfree.com

Skype Id : usmanind

Career Objective:

Seeking a deserving profile in the hospitality sector, where I can deliver my expertise and innovative hospitality skills, while maintaining the integrity and work ethics of the working environment, thereby maintaining the reputation of the organization.

Experience:

The Laundrette – New Delhi, Working as a “ Supervisor” Since September 2016.

Main task & Responsibilities

-Satisfy customer needs.

-Handle drop-off and pickup.

-Create invoices for incoming orders.

-Tag each customer’s clothes separately.

-Assemble the orders once cleaning is finished.

-Inspect each item for nicks, tears or stains prior to washing and inform customers.

-Supervises and coordinates activities of workers engaged in receiving, marking, washing, and ironing clothes.

Dryco Dry Cleaning – New Delhi, Working as a “Cashier cum Supervisor” November 2014 to September 2016.

Main task & Responsibilities

-Satisfy customer needs.

-Handle drop-off and pickup.

-Create invoices for incoming orders.

-Tag each customer’s clothes separately.

-Assemble the orders once cleaning is finished.

-Inspect each item for nicks, tears or stains prior to washing and inform customers.

-Supervises and coordinates activities of workers engaged in receiving, marking, washing, and ironing clothes.

Grand Hotel – Sharjah (UAE) Worked as a“Tele-Operator in Front office” December 2012 – September 2014.

Main task & Responsibilities.

-Handles all incoming and outgoing calls on the PABX and service consoles promptly, efficiently and courteously.

-Assist guest and hotel executives to make a long distance calls via operator and make out charge vouchers accurately.

- Handles "Wake-Up Call" accurately and efficiently.

- Handles incoming telexes and transmit to addressees promptly.

-Report to the Telecommunication Manager or Duty Manager of any irregular incidents and guests complaints immediately.

- Takes all messages for the guests and hotel executives and process messages for guests through the computer system.

-Maintain the cleanliness and good order of the working area.

-Help “the reservation manager” in his work.

Grand Hotel – Sharjah (UAE) Worked as a“laundry Pressman” May 2008 - November 2012.

Main task & Responsibilities.

-Identify all items for laundry or dry cleaning using code numbers as generated by the service

management system

-Inspect soiled articles to determine correct washing method and identify items requiring special

washing treatment.

-Regulate laundry equipment to attain the right spin speeds, volume of, water, bleach, detergent, and

other additives for the right clothing fabric.

-Retrieve and sort cleaned and dried articles, fold, wrap, hang and prepare for delivery to client.

-Mix detergents, bleaches, starches, dyes, and other chemicals to clean, whiten or stiffen fabric.

-Working knowledge of laundry appliances, suitable detergents and cry cleaning chemicals.

-Attend to special guest requests.

-When supervisor on vacation work on his place.

-Best employee of year (2008)

-Best employee of month (June-2011)

-Best employee of year (2011)

Bellstone Hi-Tech International – New Delhi Worked as a“Computer Operator”

March 2004 – February 2008.

Main task & Responsibilities.

-Update data and delete unnecessary files

-Enter data from source documents into prescribed computer database, files and forms

-Transcribe information into required electronic format

-Scan documents into document management systems or databases

-Store completed documents in designated locations

-Contact each vendor and take information regarding price, availability and quality of problems.

-Monitor all purchase requisitions and handle adjustments with vendors

-Dispatch and follow up of purchase orders sent to vendors.

-Development of new vendors & effective management of vendor database.

-Negotiation of price, delivery schedule terms and conditions.

-Handling vendor inquiries.

-Assist HOD in checking and verifying the data per the requirement.

Education’s Qualification:

10th form CBSE in 1997.

Professional Training and Qualifications:

-6 months Diploma in MS-Office from CCT, Delhi.

Skills:

-Excellent interpersonal, customer service, and time management skills

-The ability to work under pressure and in a fast-paced environment

-Dealing with stressful situations and remaining in control at all times

-Punctual with excellent attendance record

-Excellent data management and interpretation skills

-The ability to manage time efficiently, multi-task and work to deadlines

Personal Detail:

Father’s Name : Mohammad Siddique

Date of Birth : 19th November 1978

Marital Status : Married

Nationality : Indian

Languages Known : English, Hindi.

Passport No. : N4864555

Date of Expiry : 08/12/2025



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