Manager Customer Service
Resume:
CURRICULUM VITAE
MOHAMMAD USMAN
Contact no : +91-783*******
E-mail : *********@*******.***
Skype Id : usmanind
Career Objective:
Seeking a deserving profile in the hospitality sector, where I can deliver my expertise and innovative hospitality skills, while maintaining the integrity and work ethics of the working environment, thereby maintaining the reputation of the organization.
Experience:
The Laundrette – New Delhi, Working as a “ Supervisor” Since September 2016.
Main task & Responsibilities
-Satisfy customer needs.
-Handle drop-off and pickup.
-Create invoices for incoming orders.
-Tag each customer’s clothes separately.
-Assemble the orders once cleaning is finished.
-Inspect each item for nicks, tears or stains prior to washing and inform customers.
-Supervises and coordinates activities of workers engaged in receiving, marking, washing, and ironing clothes.
Dryco Dry Cleaning – New Delhi, Working as a “Cashier cum Supervisor” November 2014 to September 2016.
Main task & Responsibilities
-Satisfy customer needs.
-Handle drop-off and pickup.
-Create invoices for incoming orders.
-Tag each customer’s clothes separately.
-Assemble the orders once cleaning is finished.
-Inspect each item for nicks, tears or stains prior to washing and inform customers.
-Supervises and coordinates activities of workers engaged in receiving, marking, washing, and ironing clothes.
Grand Hotel – Sharjah (UAE) Worked as a“Tele-Operator in Front office” December 2012 – September 2014.
Main task & Responsibilities.
-Handles all incoming and outgoing calls on the PABX and service consoles promptly, efficiently and courteously.
-Assist guest and hotel executives to make a long distance calls via operator and make out charge vouchers accurately.
- Handles "Wake-Up Call" accurately and efficiently.
- Handles incoming telexes and transmit to addressees promptly.
-Report to the Telecommunication Manager or Duty Manager of any irregular incidents and guests complaints immediately.
- Takes all messages for the guests and hotel executives and process messages for guests through the computer system.
-Maintain the cleanliness and good order of the working area.
-Help “the reservation manager” in his work.
Grand Hotel – Sharjah (UAE) Worked as a“laundry Pressman” May 2008 - November 2012.
Main task & Responsibilities.
-Identify all items for laundry or dry cleaning using code numbers as generated by the service
management system
-Inspect soiled articles to determine correct washing method and identify items requiring special
washing treatment.
-Regulate laundry equipment to attain the right spin speeds, volume of, water, bleach, detergent, and
other additives for the right clothing fabric.
-Retrieve and sort cleaned and dried articles, fold, wrap, hang and prepare for delivery to client.
-Mix detergents, bleaches, starches, dyes, and other chemicals to clean, whiten or stiffen fabric.
-Working knowledge of laundry appliances, suitable detergents and cry cleaning chemicals.
-Attend to special guest requests.
-When supervisor on vacation work on his place.
-Best employee of year (2008)
-Best employee of month (June-2011)
-Best employee of year (2011)
Bellstone Hi-Tech International – New Delhi Worked as a“Computer Operator”
March 2004 – February 2008.
Main task & Responsibilities.
-Update data and delete unnecessary files
-Enter data from source documents into prescribed computer database, files and forms
-Transcribe information into required electronic format
-Scan documents into document management systems or databases
-Store completed documents in designated locations
-Contact each vendor and take information regarding price, availability and quality of problems.
-Monitor all purchase requisitions and handle adjustments with vendors
-Dispatch and follow up of purchase orders sent to vendors.
-Development of new vendors & effective management of vendor database.
-Negotiation of price, delivery schedule terms and conditions.
-Handling vendor inquiries.
-Assist HOD in checking and verifying the data per the requirement.
Education’s Qualification:
10th form CBSE in 1997.
Professional Training and Qualifications:
-6 months Diploma in MS-Office from CCT, Delhi.
Skills:
-Excellent interpersonal, customer service, and time management skills
-The ability to work under pressure and in a fast-paced environment
-Dealing with stressful situations and remaining in control at all times
-Punctual with excellent attendance record
-Excellent data management and interpretation skills
-The ability to manage time efficiently, multi-task and work to deadlines
Personal Detail:
Father’s Name : Mohammad Siddique
Date of Birth : 19th November 1978
Marital Status : Married
Nationality : Indian
Languages Known : English, Hindi.
Passport No. : N4864555
Date of Expiry : 08/12/2025
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