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Customer Service Manager

Clarksville, Tennessee, United States
April 21, 2017

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Business owner with * years of experience in excellent Customer Service as well as

management, administration, accounting, communication, organization and marketing. Experienced in interpersonal, negotiation and mediation skills. With the ability to handle high pressure environments while achieving accuracy and meeting guidelines as well as deadlines. Computer Literate and able to utilize IMAC as well as PC.


Owner - Hands & Feet Boutique LLC, Clarksville, TN 2014-Present Clarksville’s First Safe Salon complying with the 5 Points of Safety beyond state standards. 7 Employees. Prepared Payroll & Taxes. Daily production/client sheets, time sheets, tips, scheduling, and daily management of cash drawer, other funds and bills. Responsible for all marketing and sales incentives as well as all inventory and supplies. Wrote Employee Handbook according to state guidelines. Coordinated Events. Attended Seminars and meetings with other local business owners. Won People’s Choice Award our 1st year in business. Involved in support of local Sports Teams and Non-Profit Organizations.

Financial Secretary - Hopper MS, Cypress, TX 2012-2013 Daily maintained and managed budget, all financial transactions and records for the school. Responsible for all purchases according to vendor compliance with the School District. Recruit and manage all school volunteers for various school activities.

Account Manager - Minuteman Press Northwest, Houston, TX 2012-2012 Managed a set of high end Corporate customer accounts including Oil Companies. Responsible for incoming orders including all printed and promotional products from order to invoicing. Worked with Accounts Receivable for customers. Managed and maintained inventory for a specific Corporate client. Customer Service Rep - Cypress-Fairbanks ISD, Cypress, TX 2006-2012 Printing and Production Center - Processed work orders from receipt to billing. Assigned Technicians and equipment and scheduled jobs. Maintained inventory using contracted vendors. Processed Purchase Orders, Invoices and receiving paperwork. Reviewed customer orders, assisted with design and choices required for finished product. Provided Customer Service and training for all schools and departments within the CFISD family at all levels. Provided departmental support in 832-***-****


362 Andrew Drive

Clarksville, TN



pricing, invoicing, and monthly reports. Supported Manager on Bids, Quotes and other assigned duties as required. Created a Manual for this job. Administrative Substitute - Woonsocket Dept. of Ed. - Woonsocket, RI 1996-2006

Worked in all arenas of WDE as a substitute for School Secretaries, Business Manager Secretary, Super Intendant Secretary as well as Administrators at all levels from pre-school to High School.

Secretary - Chamberland & Company - Woonsocket, RI 1995-1996 Secretary, Receptionist, Bookkeeper for this Accounting Firm. Data Clerk - Edward Wagner, CPA Windham, NH - 1986-1989 Receptionist - Sherman Weeks, CPA - Derry, NH 1985-1986 Secretary to Materials Manager - Fison’s Corporation, Bedford, MA 1983-1985

Data Entry Clerk - Southwestern Bell - Houston, TX 1977-1982


Colorado Technical University -

Associate of Science Degree in Business Administration - 2012 Certificate of Management Undergraduate Level - 2012 Computer Programing, Alvin Community College, Alvin, TX 1976-1977 Alvin High School Graduate, Alvin, Texas - 1976 (Graduated with a Scholarship from the American Business Women’s Association)


Excellent administrative, secretarial, accounting, communication and organizational skills. Ability to work on own initiative and as part of a team. Adaptable and able to learn quickly.


Upon Request

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