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Customer Service Technical Support

Piscataway Township, New Jersey, 08854, United States
April 21, 2017

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Dilo Ethir

* *** *****

Piscataway, NJ *****



To obtain a TSG Support Technician Position, that will benefit from my education and experience.


Computer Technical Support

Gibbs College, Montclair, NJ October 1999

Relevant Courses: Network Administration (NT 4.0 & Novell 4.1), Networking, Hardware and Software Applications, and Troubleshooting and Customer Service and Communications.


Sr. Field Service Technician Jan 2001 to Feb 20 17

Installing and repairing telecommunications equipment from tap to Residential and Commercial customer’s equipment’s such as Video, Online and Phone.

Training technicians with OSHA safety rules and company regulations.

Performing disconnects, reconnects, relocations, changes of service and leakage detection and repair within OSHA safety rules and regulations.

Troubleshooting in-house and out cable systems, RF signal, Converter, TV, Modem, Computer, Phone wiring, Intercom, Fire Alarm, Intra Networking and Wi-Fi ( Residential & Commercial).

Educating customers in a professional manner regarding the use of Cablevision Products such as Optimum TV, Online and Voice.

Conducting pre- install site surveys for Commercial and Residential customers.

Knowledge in SipTrunk, multiple phone lines, wifi hot spots, switches and routers installs.

Handling most critical complains and installs for commercial and residential customers.

Broad Band Tester (Telephony)

Via source Communications Inc. Dallas, TX Nov1999 – Nov 2000

Performed Continuity, Benchmarking and HFC Installation testing for AT&T.

Conducted Sage 923 and Auto Bert tests for above parameter.

Handled amount of 30 Computers and setup at @ Home Online Network for Comcast per week.

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