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Customer Service Manager

Miami, Florida, United States
April 21, 2017

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Yuyitsy Perez

Miami, FL *****

Mobil: 305.***.****


To obtain a position within your Company where my experience and education will contribute in over- achieving the company's goals.

Summary of Qualifications:

A highly motivated individual with strong interpersonal skills; the ability to multi-task and prioritize workloads in a constantly changing environment. Team-oriented and ready to work in different task, results driven with demonstrated management skills that have provided a positive work environment resulting in increased productivity and departmental efficiency. Key Skills:

• Excellent time management skills

• Fast learner

• Ability to multitask

• Excellent communications skills- English and Spanish

• Highly organized

• Ability to work in a team

• Excel, Microsoft and other computer software’s

Professional Experience

Seven Eleven. 02/2016-Present: Manager

The ability to lead and motivate a team, excellent communication and people skills. The ability to work under pressure and handle challenging situations. Confidence, drive and enthusiasm. Decision-making ability and sense of responsibility. The ability to understand and analyze sales figures, managing staff payroll and manage personal staff documents. Making store orders, taking stores inventory.Greatest store in customer service.

Seven Eleven 07/2011-02/16: Assistant Manager

Leadership ability and good people skills, the ability to communicate well and the knowledge and experience to take initiative. An assistant manager must have a strong attention to details and be able to effectively take direction from an immediate supervisor. Making store orders, taking stores incentory. Sedanos Supermarket 08-2010/05-2011: Assistant Manager Decision-making ability and sense of responsibility. The ability to understand and analyze sales figures, interviewing candidates for other positions, making staffs schedules, training new hires. Urbieta oil: 10-2005/07-2009 Accounting Data Entry Proficient typing skills. Computer skills and knowledge of relevant software packages. Basic literacy and numeracy skills. Organizational abilities. Administrative skills. Good communication skills, both written and verbal, Good customer service skills. Working on computer programs such as Word, Excel, Power point and more.


Spanish (native) English (fluent)

Education: Bachelor’s degree (Havana, Cuba)


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