Stanton E. Easley
Wilmington, DE. 19805
Contact Phone: (302) ***-****
End User Support and Technical Troubleshooting
Salary Range: $45000 - $60000 Annually
Recent Employment Experience:
ABBTECH IT Technician
New Castle County, DE
Responsible for unpacking and Imaging Windows 10, Chromebooks and IMAC computers, monitors and peripherals, deployment, and imaging equipment in Voc-Tech High School environment.
September, 2016 – December, 2016
Ashland IT Client Services Technician
Providing End User support for Ongoing IT Projects with Ashland Employees. Major focus is Migration of Corporate Computers to new domain. Additional responsibilities include imaging of computers, Troubleshooting of various issues, resolving Windows, IPhone and Android issues, updating and creation of tickets using Remedy system. Completed network support involving WI-FI configuration and RJ-45 wiring trace and end terminal configuration of Research computing infrastructure network and security requirements.
March, 2016 – August, 2016
St. Anthony Community Center Delivery Driver(City Fare Meal on Wheels)
Part Time Delivery of meals to Clients
IT PROFESSIONAL EXPERIENCE:
September, 2015- November, 2015
HCL America/VDart IT Field Services Engineer
Client Site, Blaine, MN
This was a training program to support HCL America client Estee Lauder.
Added value by investing in Aveda’s products during employment, enforcing Aveda's training institute in Minneapolis for Licensed Cosmetologists.
Trained with Millenium Application (Proprietary Version of Remedy, ServiceNow) for this assignment to manage Service tickets and Calls, while referencing the Sharepoint resource for reference and SLA’s needed to maintain acceptable levels of service. Usage of MS Office 365 and MS Exchange Server with IMAC Support included in the training period.
July, 2015 IT Consultant
OperationIT Client Sites: Eden Prairie, Bloomington, MN
This was a strict workstation relocation move for Arrow Electronics from Eden Prairie to new offices in Bloomington, MN.
Priority to insure integrity of existing database information for the clients usage of reporting tools (ServiceNow, Remedy, MS Products,etc.)
February, 2015 IT Technician
GDH Consulting/CarMax Client Site: Brooklyn Park, MN
The project consisted of installing, imaging and deploying Desktop PC's and printers
Took initiative to complete Primary tasks within the specified deadline(s) per Excel spreadsheet definitions.
February, 2008-February, 2014 Out of Work - Freelance
I had a number of issue which affected my ability to work, namely, health related (surgery), economy based although there were small IT projects (laptop break-fix issues, Windows and MAC/IMAC OS X Leopard through Yosemite ) that I did during this time. Worked on projects for small local businesses.
December, 2007-February, 2008 Temporary IT Delivery Technician
Macalester College St. Paul, MN
Provided Windows and IMAC deployment, Imaging and inventory control. Checked IP addresses, DHCP configurations, Transported PCs, laptops and printers across campus.
Provided personal protection for Campus deployment by transporting deployed devices in POV against extreme cold (>-20F)
July, 2007-September, 2007 IT Call Center Help Desk
ProStaff/Federal Reserve Bank Minneapolis, MN
Answered phones, reset passwords, resolved issues within my permission scope and escalating requests to the tier 2 help desk analysts. This position DID NOT ALLOW UNAUTHORIZED VERIFIED REMOTE SUPPORT OF ANY KIND.
February, 2007- May, 2007 – Help Desk Analyst
United Health Group, Plymouth, MN
Primary focus was password resets.
Tools used included HP Service Desk, TOPS/UNET, TIES, COSMOS, Citrix (multi domain distribution), Serviceware(ServiceNow), Remote Support Access (RSA), Remedy Issue notification and tracking, Avaya and CTI communication tools.
August, 2006- October, 2006 –Data Migration Technician
University of Northwestern, St. Paul, Roseville, MN
Completed successful major MS Exchange and Novell E-mail migration.
Assisting with PC repair and upgrades, troubleshooting minor user problems and configuration of Student and Faculty laptops.
February, 2006- July, 2006 – Call Center Analyst
Comsys/St. Paul Travelers, St. Paul, MN
Assisted with lockout problems, login issues, resolving issues of access to various applications and interfaces. Additional Mobile Device management for Blackberry and Android Device Smartphone support inclusive
Tools used include MS Netmeeting, HP Service Desk v1.4, IBM 3278 Mainframe (Attachmate Interface), Remote Support, MS Outlook,
Tivoli Problem Management client and Tivoli Access Manager. Knowledge Exchange, Lotus Notes 6 and 7, Remedy notification, reporting and tracking; Active Directory, Instant messenger(s), Avaya Multiline VoIP phone with headset.
October, 2005- November, 2005 – Technical Support
Pomeroy/Northwest Airlines, Eagan, MN
Updated new hand-held scanning devices for use in luggage processing,
Completed setup workstations in new crisis management center.
Authenticating data security protocols and running scripted tests on the workstations successfully during Airline strike.
September, 2005-November, 2005 – Help Desk Analyst
Manpower IT/Best Buy Corporate, Richfield, MN
Completed successfully multiple projects running concurrently by the client.
Tasks including monitoring the progress of projects, providing telephone support for field technicians
Tools used include Telnet, VNC, Web Browser JAVA interface, MS Access DB, MS Outlook, MS Excel, and CISCO Real-time Router/Switch interface, Remote Access Support.
August, 2005-September, 2005 – Help Desk Analyst
RCM Technologies/3M Corporate Headquarters, Maplewood, MN
Provided password resets and Multiple Device Support for this Global IT Infrastructure.
Tools used included Lotus Notes 7, Remedy Reporting, TN3270 Mainframe emulator, Avaya, Primus IView, Active Directory, and IIS. Limited usage of MS Office Products. Remote Support Access Support.
July, 2005-September, 2005 – IT Desktop Rollout Specialist
Ajilon/Target Corporation, Minneapolis, MN
Responsible for remotely deploying the Windows XP operating system to some 25,000 POS terminals via SMS.
June, 2005-July, 2005 – IT Email Migration Specialist
Fairview Corporation, Minneapolis, MN
Participated in an ongoing email migration project from Novell GroupWise to MS Exchange for the Fairview Hospital System.
January 2005-May 2005 -Technical Support Specialist
Tek Systems/Abbott NW Hospital, Minneapolis, MN
Completed successful deployment of some 1400 PC's and laptops with extension batteries and carts, critical surge protector units throughout new heart hospital.
Tools used included Remedy, active directory, IBM mainframe emulator, remote control interface (Novell's Console One).
Retained after Successful GoLive date for user support using primarily Remedy to receive notifications of user issues and resolution reporting
NEI / Dunwoody College of Technology, Minneapolis, MN.
2002-2004. AAS Degree Awarded, Information Technology
St. Cloud Technical College, St. Cloud, MN
1999. Computer Programming
Professional Staffing Associates, Wilmington, DE
1995. Certificate of Completion, Business Office Skills
Shoreline Community College, Shoreline, WA
1982 to 1984. Music Major, With Business Coursework
Pierce College, Steilacoom WA
1979 to 1981. Music Coursework
Ft. Bliss Army Air Defense Artillery Training Center, El Paso, TX
1979. Distinguished Graduate, Defense Acquisition Radar Operations
Addition information available upon request.
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