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Support Help Desk

Location:
Wilmington, Delaware, 19805, United States
Posted:
April 21, 2017
Email:
aczw4n@r.postjobfree.com

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Stanton E. Easley

**** ********* **.

Wilmington, DE. 19805

Contact Phone: (302) ***-****

E-mail: aczw4n@r.postjobfree.com

Career Objective

End User Support and Technical Troubleshooting

Salary Range: $45000 - $60000 Annually

Recent Employment Experience:

March,2017

ABBTECH IT Technician

New Castle County, DE

Responsible for unpacking and Imaging Windows 10, Chromebooks and IMAC computers, monitors and peripherals, deployment, and imaging equipment in Voc-Tech High School environment.

September, 2016 – December, 2016

Ashland IT Client Services Technician

Wilmington, DE

Providing End User support for Ongoing IT Projects with Ashland Employees. Major focus is Migration of Corporate Computers to new domain. Additional responsibilities include imaging of computers, Troubleshooting of various issues, resolving Windows, IPhone and Android issues, updating and creation of tickets using Remedy system. Completed network support involving WI-FI configuration and RJ-45 wiring trace and end terminal configuration of Research computing infrastructure network and security requirements.

March, 2016 – August, 2016

St. Anthony Community Center Delivery Driver(City Fare Meal on Wheels)

Part Time Delivery of meals to Clients

IT PROFESSIONAL EXPERIENCE:

September, 2015- November, 2015

HCL America/VDart IT Field Services Engineer

Client Site, Blaine, MN

This was a training program to support HCL America client Estee Lauder.

Added value by investing in Aveda’s products during employment, enforcing Aveda's training institute in Minneapolis for Licensed Cosmetologists.

Trained with Millenium Application (Proprietary Version of Remedy, ServiceNow) for this assignment to manage Service tickets and Calls, while referencing the Sharepoint resource for reference and SLA’s needed to maintain acceptable levels of service. Usage of MS Office 365 and MS Exchange Server with IMAC Support included in the training period.

July, 2015 IT Consultant

OperationIT Client Sites: Eden Prairie, Bloomington, MN

This was a strict workstation relocation move for Arrow Electronics from Eden Prairie to new offices in Bloomington, MN.

Priority to insure integrity of existing database information for the clients usage of reporting tools (ServiceNow, Remedy, MS Products,etc.)

February, 2015 IT Technician

GDH Consulting/CarMax Client Site: Brooklyn Park, MN

The project consisted of installing, imaging and deploying Desktop PC's and printers

Took initiative to complete Primary tasks within the specified deadline(s) per Excel spreadsheet definitions.

February, 2008-February, 2014 Out of Work - Freelance

I had a number of issue which affected my ability to work, namely, health related (surgery), economy based although there were small IT projects (laptop break-fix issues, Windows and MAC/IMAC OS X Leopard through Yosemite ) that I did during this time. Worked on projects for small local businesses.

December, 2007-February, 2008 Temporary IT Delivery Technician

Macalester College St. Paul, MN

Provided Windows and IMAC deployment, Imaging and inventory control. Checked IP addresses, DHCP configurations, Transported PCs, laptops and printers across campus.

Provided personal protection for Campus deployment by transporting deployed devices in POV against extreme cold (>-20F)

July, 2007-September, 2007 IT Call Center Help Desk

ProStaff/Federal Reserve Bank Minneapolis, MN

Answered phones, reset passwords, resolved issues within my permission scope and escalating requests to the tier 2 help desk analysts. This position DID NOT ALLOW UNAUTHORIZED VERIFIED REMOTE SUPPORT OF ANY KIND.

February, 2007- May, 2007 – Help Desk Analyst

United Health Group, Plymouth, MN

Primary focus was password resets.

Tools used included HP Service Desk, TOPS/UNET, TIES, COSMOS, Citrix (multi domain distribution), Serviceware(ServiceNow), Remote Support Access (RSA), Remedy Issue notification and tracking, Avaya and CTI communication tools.

August, 2006- October, 2006 –Data Migration Technician

University of Northwestern, St. Paul, Roseville, MN

Completed successful major MS Exchange and Novell E-mail migration.

Assisting with PC repair and upgrades, troubleshooting minor user problems and configuration of Student and Faculty laptops.

February, 2006- July, 2006 – Call Center Analyst

Comsys/St. Paul Travelers, St. Paul, MN

Assisted with lockout problems, login issues, resolving issues of access to various applications and interfaces. Additional Mobile Device management for Blackberry and Android Device Smartphone support inclusive

Tools used include MS Netmeeting, HP Service Desk v1.4, IBM 3278 Mainframe (Attachmate Interface), Remote Support, MS Outlook,

Tivoli Problem Management client and Tivoli Access Manager. Knowledge Exchange, Lotus Notes 6 and 7, Remedy notification, reporting and tracking; Active Directory, Instant messenger(s), Avaya Multiline VoIP phone with headset.

October, 2005- November, 2005 – Technical Support

Pomeroy/Northwest Airlines, Eagan, MN

Updated new hand-held scanning devices for use in luggage processing,

Completed setup workstations in new crisis management center.

Authenticating data security protocols and running scripted tests on the workstations successfully during Airline strike.

September, 2005-November, 2005 – Help Desk Analyst

Manpower IT/Best Buy Corporate, Richfield, MN

Completed successfully multiple projects running concurrently by the client.

Tasks including monitoring the progress of projects, providing telephone support for field technicians

Tools used include Telnet, VNC, Web Browser JAVA interface, MS Access DB, MS Outlook, MS Excel, and CISCO Real-time Router/Switch interface, Remote Access Support.

August, 2005-September, 2005 – Help Desk Analyst

RCM Technologies/3M Corporate Headquarters, Maplewood, MN

Provided password resets and Multiple Device Support for this Global IT Infrastructure.

Tools used included Lotus Notes 7, Remedy Reporting, TN3270 Mainframe emulator, Avaya, Primus IView, Active Directory, and IIS. Limited usage of MS Office Products. Remote Support Access Support.

July, 2005-September, 2005 – IT Desktop Rollout Specialist

Ajilon/Target Corporation, Minneapolis, MN

Responsible for remotely deploying the Windows XP operating system to some 25,000 POS terminals via SMS.

June, 2005-July, 2005 – IT Email Migration Specialist

Fairview Corporation, Minneapolis, MN

Participated in an ongoing email migration project from Novell GroupWise to MS Exchange for the Fairview Hospital System.

January 2005-May 2005 -Technical Support Specialist

Tek Systems/Abbott NW Hospital, Minneapolis, MN

Completed successful deployment of some 1400 PC's and laptops with extension batteries and carts, critical surge protector units throughout new heart hospital.

Tools used included Remedy, active directory, IBM mainframe emulator, remote control interface (Novell's Console One).

Retained after Successful GoLive date for user support using primarily Remedy to receive notifications of user issues and resolution reporting

EDUCATION:

NEI / Dunwoody College of Technology, Minneapolis, MN.

2002-2004. AAS Degree Awarded, Information Technology

St. Cloud Technical College, St. Cloud, MN

1999. Computer Programming

Professional Staffing Associates, Wilmington, DE

1995. Certificate of Completion, Business Office Skills

Shoreline Community College, Shoreline, WA

1982 to 1984. Music Major, With Business Coursework

Pierce College, Steilacoom WA

1979 to 1981. Music Coursework

Ft. Bliss Army Air Defense Artillery Training Center, El Paso, TX

1979. Distinguished Graduate, Defense Acquisition Radar Operations

Addition information available upon request.



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