Customer Service Sales

Marykay Zukowski

Coral Springs Fl. *****

954-***-**** / n *******@*****.***

SKILLS

My sales skills are what tend to stand out wherever I go. I like to educate people on how the product or service I am offering will benefit them, giving them all the information they need to make the best decision for themselves. I am an organized team player - I like to take the lead and bring everyone with me. I like to be the backbone that holds it all together. I am a numbers cruncher, I like to set goals and strive for them and attain if not surpass them.. I am proficient with computers, marketing, graphics, management software, Google, Microsoft office suite & Quickbooks, Mindbody, Avimark, Corel Draw, etc.

EXPERIENCE

Anuttara Yoga Shala, Delray Beach, Fl. - Operations/Receptionist October 2016 - PRESENT

● Educate our students and clients of the benefits of yoga, encouraging regular practice and healthy diet.

● Educate our clients about the Anuttara method, the various classes we offer at our 2 schools and vast schedule(s) of both heated and unheated yoga.

● Receptionist/Front Desk, answer phones, check in clients update records, create new clients, maintain records, make corrections, eliminate duplicates, general POS membership maintenance.

● Oversee all general needs of the shala on a daily basis, prepare main room for classes daily, thoroughly cleaning practice room, rest rooms and lobby, business offices, repairs, supply stock, retail stock, maintaining the gardens, clean parking lot etc., and communicate needs to the appropriate manager for resolution.

● Designing, creating & Posting of advertising on social media as requested.

● Arrange for substitute teachers as needed

● Posting of notices on the company's private social media pages. Dr. Peters Animal Hospital, Margate, Fl. - Receptionist October 2016 - PRESENT, part time

June 2013 - September 2016, full time

● Educate our clients about pet care including but not limited to vaccinations, preventative testing, parasite control, training, aging, proper diet, specialty diets as needed, supplements, skin and coat care, dental hygiene etc. and the importance of pet insurance.

● Receptionist/Front Desk - Very busy phones, patient intake, maintain detailed patient and client records, input charges, maintain patient schedule, filing, light cleaning. Develop trusting relationship with clients.

● Communicate with clients to understand needs and make recommendations for patients based on Dr instructions and training.

● Follow through with clients to insure patient/client compliance and progress, make further recommendations and follow up appointments based on results.

● Created/implemented direct phone call reminder system for refilling medications and follow up testing, improving communication, compliance and satisfaction.

● Assist Dr. with patients/clients as needed in consultation rooms, treatment or surgery.

● Employee scheduling for entire hospital

Marykay Zukowski / 954-***-**** / n *******@*****.***

● Retail & pharmacy product inventory management

● Vendor communication, payments, ordering, supplies, services, schedule training sessions to insure staff is up to date with current products and trends in the industry. Anuttara Yoga Shala, Deerfield Beach, Fl. - Receptionist June 2015 - PRESENT - fill in as needed

● Educate our clients about yoga & the Anuttara method, the various classes we offer at our 2 schools and vast schedule(s) of both heated and unheated yoga.

● Receptionist/Front Desk, answer phones, check in clients update records, create new clients, maintain records, make corrections, eliminate duplicates, general POS membership maintenance. Zen Den Yoga School, Boca Raton, Fl. - Yoga Instructor December 2012 - June 2013

● Educate our students and clients of the benefits of yoga, encouraging regular practice and healthy diet.

● Lead yoga classes, check in, precure payment, prepare room for class and clean up when done. The Hemp Factory, Boca Raton, Fl. - Asst. Manager/Sales December 2011 - June 2013

● Determine clients needs and educate them about the features and benefits of the products they most express an interest in, guiding them towards the products that I believe would most help them achieve their goals.

● Set and attain daily/monthly/annual sales goals.

● Oversee general operations as needed, supplies, retail stock,

● Vendor communications, inventory, supplies

● Employee Schedule.

Zoe Zen Creations, Coral Springs, Fl. - owner/operator September 2000 - December 2011

● Marketing, Sales, Production, Operations.

● Everything - I was everyone.

Certifications

Zen Den Yoga School - 200/Hr Certification

February - March 2011

200/Hr Certification in Yoga instruction, basic vinyasa and hatha, Ashtanga & Sivananda lineage. Anuttara Yoga Shala - 100/Hr Adv. Vinyasa CE

June - July 2016

100/Hr Continuing Education Certification in advanced vinyasa. Ashtanga & Bikram lineage Anuttara Yoga Shala - 200/Hr Anuttara Raja CE

February - April 2017

200/Hr Continuing Education Certification in Anuttara raja.

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