Customer Service Professional Experience

BRETT D. CABANAS

**** *. **** ***. **** phone: 708-***-****

Berwyn, IL, 60402 Email: *******@*******.***

PROFESSIONAL SUMMARY

Experienced Traffic, Art Direction, and Customer Service professional with excellent interpersonal and communication skills, meticulous attention to detail, and organizational skills. Hard working team leader who brings a “can-do” approach, keen intelligence, creativity, and a love of learning to all opportunities. PROFESSIONAL EXPERIENCE

FCB-CHI, Chicago, IL 2016 - 2017

Associate Traffic Manager

Worked closely with the Production team to manage workflow, resources, vendors, and tasks for multiple projects, keeping track of all job jackets. Managed delivery, scheduled updates, set up and ran status meetings, produced weekly production status reports, financial estimates, and managed budgets and team members as needed.

Madden Communications, Wood Dale IL 2013 – 2015

Traffic Coordinator

Responsible for collecting job specs and assets in support of the execution of design and page assembly activities. Reviewed and corrected proofs prior to client delivery. Facilitated the digital and physical delivery of proofs. Communicated progress of daily design and page assembly jobs. Communicated with agency and executive contacts to properly determine scope of incoming projects. Assisted in and communicated the resolution of design and page assembly issues. Assisted the design supervisor in improving production methods. Worked with all company staff to meet the needs and expectations of the customers of Madden Communications, Inc.

Ogilvy & Mather, Chicago IL (Contract) 2012

Studio Coordinator

Worked with Project Managers and Studio Production Artists on assigned projects and oversaw the production project management of budgets, timelines and seamless execution of mechanicals and creative deliverables that meet industry, agency and brand standards. Projects included a variety of general and promotional advertising materials: DM, POP, POS, displays, print, FSIs, OOH, packaging, web optimized static assets/web banners, and others. Provided occasional support on overseeing Flash/animated banners, HTML emails, and simple landing pages

Euro RSCG Chicago, Chicago, IL 2007 - 2011

Traffic Coordinator

Facilitated communication among all agency teams account, creative and production ensuring daily deliverables are met. Lead team status meetings for clients such as Sprint, Citigroup, and Sears, as necessary, and scheduled meeting rooms. Scheduled and coordinated preproduction kickoffs for PowerPoint, print and digital/web projects. Documented, communicated, and enforced project schedules. Prioritized projects and deliverables for the Studio. Routed print and digital/web projects to the responsible parties on projects for review and approval. Opened and updated projects in financial system. Owned and enforced agency process with all agency teams. Executed any and all other administrative and creative assignments. ART INSTITUTE OF CHICAGO, Chicago, IL 1996 - 2007

Supervisor – Visitor Services and Volunteer Coordinator Special Exhibition Supervisor

Van Gogh and Gauguin (2001)

Pharaohs of the Sun Exhibition (1999)

Supervised, scheduled and trained a staff of 50 employees and approximately 150 public contact volunteers. Responsibilities for the department included museum admissions, memberships and special exhibitions tickets, and ensuring a positive visitor experience. Worked with Assistant Directors to guide Visitor Services staff in assisting members and general public in a consistently courteous and friendly manner.

Accomplishments:

• Initiated successful stanchion layout for Pharaohs of the Sun Exhibition

• Consistently commended for diffusing volatile patron episodes

• Created user friendly information databases for intradepartmental usage

• Translated computer software instructions into easy language for training purposes

• Instituted a positive culture change with an emphasis on customer relations and simultaneously improved employee relations and volunteer effectiveness.

Purchasing/Receiving Clerk

Purchased and maintained all office supply inventory for the Art Institute and School of the Art Institute. Processed all order returns for Art Institute and School of the Art Institute. Processed, logged, and directed all receivables for the Art Institute and School of the Art Institute. Provided detailed customer service to all ordering departments throughout the Art Institute and School of the Art Institute. Visitors Services Assistant

Performed assistant duties in admissions, coatroom, communications center and information desk.

EDUCATION

Columbia College, Chicago, IL Bachelor of Fine Arts, 2011

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