KIRUTHIKA PADMANABHAN ****, Woodland crossing dr.

Herndon, VA-20171

Cell: 513-***-****

aczw3x@r.postjobfree.com

PROFESSIONAL PROFILE

Innovative and self-motivated professional with relevant experience in Business Analysis, Health care, and Finance industries. A genuine talent for being able to analyze and interpret data and business strategies for successful product implementation. Excellent analytical, communication and interpersonal skills with a solid understanding of the groundwork involved in operations, processes and procedures. Quick learner able to analyze situations and provide effective solutions. PROFESSIONAL EXPERIENCE

Hcentive Inc, Reston, VA 11/2014 – Present

Sr. Business Systems Analyst Healthcare

Project Description: Hcentive is a product based company which offers a suite of WebInsure solutions that allows health plans and state & federal agencies to create portals or integrate with marketplaces for consumer acquisition, and management, distribution and compliance of health insurance plans. The project involved in enhancing and customizing the available products/build new products based on the customer needs.

Responsibilities:

Integrated Eligibility System (IES):

Assisted with initiation phase of the IES project to develop Vision & Scope of the product development.

Researched and documented eligibility and enrollment business processes for ABD (Aged, Blind and Disabled) and LTSS (Long term Services & Supports) using BPNM.

Review RFPs to identify market potential for the IES product.

Created a Traceability matrix with Modules, features, business requirements and User stories.

Ensured integrity of enrollment eligibility process

Assisted in creating value proposition canvas to identify business problem, opportunity and target markets.

Documented requirements to create MVP (Minimal Viable Product) to validate design ideas.

Meet with potential clients to provide walk through of the product concept.

Identify Gaps and document the same and ensure product quality. Federally Funded SHOP Marketplace:

Interacted with business users for FF SHOP (Federally Facilitated Small Business Health Options) such as CMS, IRS, Issuers, PAS etc. to gather requirements.

Extensively used UML, RUP, Use cases, GAP analysis, Root cause Analysis and Traceability Matrices to ensure quality requirements.

Facilitated all aspects of requirements management including: elicitation and development of user requirements through final verification and validation of requirements with the customer. KIRUTHIKA PADMANABHAN P a g e 2

Review AS- IS process and created Business process flow using BPNM 2.0, Conducted GAP analysis for each module and based on the AS-IS process provided necessary solutions to enhance existing process that will suite the customer needs.

Worked on multiple projects simultaneously coordinating between the product development team and implementation team.

Created and maintained User stories, Use Case Documents and activity diagrams.

Extensively used UML, RUP, Use cases, GAP analysis, Root cause Analysis and Traceability Matrices to ensure quality requirements.

Interacted with Business users to gather requirements for the interfaces as well as SHOP enhancements and documented the same into Functional Design Document (FDD) or Interface Control Documents (ICD) as needed.

Managed Business requirements and reviews over the implementation of different stages of the Software Development Life Cycle (SDLC) using Agile.

Conducted walk through sessions and continuously communicated with the development and testing team to validate that the requirements are implemented as expected.

Worked with multiple vendors to manage requirements for Policy, 834 and 820 transactions.

Coordinate with the test team to check the weekly status and reported the same to Project manager.

Provided User interface for project from concept through implementation - including navigation, widgets, and dashboards.

Developed UI deliverables such as wireframes, mock-ups and interface design specifications.

Assist with walk-throughs and usability testing. Updated UI per changing needs and requirements.

Sun Life Financials, Windsor, CT 06/2014 –09/2014

Sr. Business Systems Analyst Distribution Org

Project Description: Sun Life Financial (SLF) DMS-Distribution Management System (DMS) stores information about Distributors and Sales Teams. Sales Team Assignments project is to enhance the design of DMS system to accurately capture the Territory information, maintain sales team information, sales team to distributor association and sales team to distributor group association by which the system can accurately feed into downstream systems for Quote and Policy management and Compensation etc. Responsibilities:

Interacted with Business users to gather requirements and goals. Involved in gathering and synthesizing business requirements and translated into functional and non-functional requirements to be used as input to the functional design specifications.

Conducted iterations and communicated results and milestone achievements to the stakeholders while keeping the developers & quality analysts closely updated on all documented refinements.

Performed business process modeling using Visio and Administer project tasks, generate business reports and documenting the same Involved in GAP analysis around the identification of design rules involving to improve Business Process Management and system process flows, user administration and requirements.

Created Use Case documents & data requirements and maintained Business Rules.

Performed SQL queries to verify existing data and proposed data clean up approach with the changes in the requirements.

Read Data model diagram and understood the existing design and process of the system to KIRUTHIKA PADMANABHAN P a g e 3

precisely document the TO BE requirements.

Worked on requirements in creating accurate relationships between a sales resource, sales team, distributor and distributor group. This was important to ensure the quality of data fed into the CRM (Customer Relationship Management) and QPS (Quote and Policy System) systems.

Worked with the developers and QA in the complete SDLC of the application.

Performed GAP analysis and identified areas of improvement in the product. Computer Science Corporation, Albany, NY 06/2013 –06/2014 Sr. Business Analyst SHOP & EE

Project Description: Computer Science Corporation’s (CSC) contract with New York State (NYS) department is to design, develop and deliver an operational-ready Health Benefits Exchange (HBE) solution that satisfies the requirements of Patient Protection and Affordable Care Act (ACA) and allows for open enrollment and access to affordable coverage. NY-HBE solution allows Insurers and NYS to conduct certification management, small businesses to establish health insurance coverage for their employees and Individuals to comparison-shop health insurance plans and etc. Responsibilities:

Performed requirements gathering and analysis around the identification of design rules involved in improving Business Process Management and system process flows, and user administration requirements for small business Health Options (SHOP) system enhancements.

Developed relationship with financial counterparts at the service provider as well as internal customers in multiple business sectors.

Developed requirements to display the right plan options for the employers and employees based on the business rules provided.

Created Business process diagrams, activity diagrams and sequence diagram to clearly documented process flows to Technical as well as non-technical team members.

Assisted in testing developed interface and the web application for SHOP enhancements to validate the requirements implemented.

Managed Project Risk Management and Business Process Analysis reviews over the implementation of different stages of the Software Development Life Cycle (SDLC) using Agile.

Documented and Elicited requirements gathering sessions to gather necessary information to be included in an ICD/FDD document.

Organized Quality Analysis (QA) walk through using regression testing and UAT to explain proposed changes.

Coordinated JAD sessions to understand the user requirements and their system implementation for enrollment of Employer and Employee in SHOP and the process to handle edits retroactively after the coverage start date and documented the impacts of the EDI 834 transactions & Financial impacts for the same.

Created Business Process flow diagrams using BPNM 2.0 standards to identify the GAPs and propose an efficient solution for file transfers and system flows as needed.

Worked on developing Interface Control Document (ICD) for WMS Forced closure and New Born Interfaces. Including analysis of the date elements received validations and processing of the received files and tracked the response after the files were processed.

Interacted with Business users (NYS) to gather requirements for the interfaces as well as SHOP enhancements and documented the same into Functional Design Document (FDD) or Interface Control Documents (ICD) as needed.

In depth knowledge of Medicare/Medicaid/CHIP/COBRA/APTC etc. KIRUTHIKA PADMANABHAN P a g e 4

Analyzing, documenting & implementation of HIPAA EDI Transactions (834)

Recommend changes for system design, methods, procedures, policies and workflows affecting Medicare/Medicaid claims processing in compliance with government compliant processes like HIPAA/ EDI formats and accredited standards ACA (Affordability Care Act. Fifth Third Bank, Cincinnati, OH 06/2012 – 05/2013 Sr. Business Analyst Fifth Third Commercial IT

Project Description: Fifth Third direct application helps the B2B (Business to Business) customers in availing various online facilities provided by the bank like View account balances and transaction histories, create and manage Users for Their Company, Initiate various methods of payments, etc. The focus of Portal Modernization and Integrated Payments project is to drive usability/experience principles, deliver restructured site navigation, and restructure Fifth Third Direct entitlements & administration model.

Responsibilities:

Gather requirements and analyze the same to provide alternative methods of proceedings and develop solutions for the identified problem areas.

Facilitate meetings with (Line of Business) LOB, and product managers to gather information on existing process and the business needs.

Review AS- IS process and Conducted GAP analysis for each module and based on the AS-IS process provided necessary solutions to enhance existing process that will suite the customer needs.

Analyzed and prioritized based on the complexity of the requirement for development of the system vs. business needs.

Document requirements into Functional Specification Document (FSD) which will facilitate in implementation of new systems, procedures or organizational changes.

Prepare Change Request documents, if there are any revised requirements in addition to the initial findings.

Constantly communicate with Business, development team, Quality Analysts to keep the requirements consistent and to ensure successful functioning of newly implemented systems or procedures.

Worked closely with Usability experts to ensure design of the product was in par with the business requirements, this also provided as an input for the FSD.

Organized meetings with the LOB and conducted walk through of the final deliverables before seeking approvals.

Plan study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control or cost analysis.

Conducted BA testing, Smoke testing, and organized meetings with development team to identify defects at an early stage of the development.

Facilitated all aspects of requirements management including: elicitation and development of user requirements through final verification and validation of requirements with the customer.

Prepare User Acceptance Testing Plan document and also Conducted User Acceptance Testing

(UAT) to evaluate and validated the requirements gathered.

Attend Defect review meetings to make critical decisions on defects that will need to be fixed or deferred.

Assisted in implementation of the solution, by preparing change control documents, provide KIRUTHIKA PADMANABHAN P a g e 5

training materials.

ERNST & YOUNG LLP, Cleveland, OH 11/2011 – 04/2012 Sr. Business Analyst Human Recourses

Project Description: This project involved in developing a simple standardized global competency management solution for EY personnel for them to centrally access and manage their competency information that can be leveraged for resource scheduling, expertise-based networking, EYU development, proposals and recruiting across all geographic areas. Responsibilities:

During Initiation phase of the project worked with Business leads, Project Sponsors, Product managers and other stakeholders to understand the underlying problem and the scope of the product and documented the Vision & Scope for the project.

Worked with the enterprise architect to understand how CMS will fit in the EY enterprise architecture and developed Process Integration diagrams and High level System Context Models and User Context Models.

Interacted with the business users to understand their current process to perform Business Process Modeling and GAP Analysis.

Drafted User stories and Created Requirements Traceability Matrix to maintain the traceability of the User stories throughout the development process.

Planned for Elaboration phase and communicated the same with the entire team.

Facilitated all aspects of requirements management including: elicitation and development of user requirements through final verification and validation of requirements with the customer.

Facilitated requirements gathering sessions. Involved in gathering and synthesizing business requirements and translated into functional and non-functional requirements to be used as input to the functional design specifications.

Created Mock-ups using Axure-pro and conducted walkthrough sessions for the Product manager, Dev and the QA team to get their approvals.

Worked closely with the Usability expert to ensure the usability of the mock-ups developed.

Created Narrative Specifications (NS) that contained Use Cases and Use Cases diagrams.

Created Supplemental specification documents (SSD), this served as an input for the application engineers and the Infrastructure engineers to provide for performance requirements.

The application had multi-lingual capabilities and as it will allow for global users, worked with teams globally to ensure quality of the requirements gathered in an Agile environment.

Developed and maintained user roles matrix to provide for security based access for the application.

Involved in entire SDLC process of the web based application (.Net) including analysis, design, development and testing.

Conducted JAD sessions with the management, users and other stakeholders for open and pending issues to develop specifications.

Conducted requirements walk through session with the stakeholders, development team, QA and the product manager to ensure the quality of the requirements documented.

Facilitated Iteration Planning Meetings: Reviewing the requirements gathered and discuss the plan for next Iteration.

KIRUTHIKA PADMANABHAN P a g e 6

CITI GROUP INC, Sioux Falls, SD 07/2010 – 11/2011

Business Analyst Transition Team Lead (Information Security) Project Description: ID Administration Transformation & Consolidation Program This project is a result of a Global directive, which identified gaps with many of the ISA units/functions embedded in various security units within the businesses. Management has decided that transitioning to a single Global operation, which involves moving embedded security functions to a centralized COE ISA unit. It also involves in automating identified systems using Sun Identity Manager.

Responsibilities:

Involved in data collection using the Discovery Questionnaire from various teams globally and updated the tracking tool (Archer) with the required data.

Created analytical reports using Pivot tables and Charts with the gathered data to prioritize and suggest application’s transition strategy, project’s status and track key decisions.

Organized meetings to discuss and communicate application’s transition strategy and timeline with the Application owner, GISO, BISO and SMEs.

Administer project tasks, generate business reports and documenting the same for Audit purposes.

Working knowledge of Sarbanes Oxley (SOX), Data privacy and protection regulation standards.

Identify and allocate resources (Transition SMEs, Application SME’s and BAU SME) from various teams across different Lines of Business and co-ordinate the workflow between them.

Understanding the user access management procedures followed by various ISA groups on the applications (web\software based applications) while on a live meeting demo.

Identify compliance gaps and ID administration support requirement for each application and evaluate solutions and develop CMP products for the same.

Gathered requirements using Agile hybrid approach to develop CMP products for web/desktop applications which do not have any approved request process in place.

Conducted JAD sessions in gathering and synthesizing business requirements and translated into functional and non-functional requirements to be used as input to the functional design specifications.

Based on the request process (i.e. Manual or Automation) had to route the requirements as Request forms/ Use case document respectively.

Involved in entire SDLC process including analysis, design, development and testing of the CMP products for each transitioned application.

Worked with SME’s to ensure that the CMP products developed was in compliance with standards (CISS Version 6.0) and requirements.

Identify systems that require to be automated and was involved in integrating an application with SUN IDM and CMP solution.

Conducted meetings and sessions with the management, vendors, users and other stakeholders for open and pending issues and address them before and after transitioning an application.

Maintained the minutes of the entire meetings and requirement gathering sessions.

Reviewed PCM’s (Process Control Manual) and ensured that they were completed on Time.

Developed remediation plans and worked on corrective actions (“Action Plan”) required for data that exceeded established threshold.

Organized demo calls involving Business and SMEs for UAT testing and get the Business Sign- KIRUTHIKA PADMANABHAN P a g e 7

off before communicating the Go-Live date.

Managed Development reviews to capture defects prior to QA and UAT cycles. THE UNIVERSITY OF TOLEDO, Toledo, OH 08/2009 – 04/2010 Tutor Learning Enhancement Center (LEC)

Tutor students in finance and business statistics.

Guide and assist students in learning problem solving skills. ARVIND SIVA KUMARAN MILLS, Tirupur, India 07/2007 – 07/2008 Management Trainee

Introduced financial planning system to address everyday financial needs from a report on collections from customers, payment for suppliers and weekly needs in the factory.

Analyzed and prepared Performa Financial statements.

Financial evaluation of the statements and balance sheets to find ways to reduce operating costs.

Managed sales accounts by preparing and analyzing reports on sales and production and provided forecasts.

Handled customer relations receiving and addressing customer feedback and complaints.

Monitored and learned yarn manufacturing process.

Managed employee accounts and introduced a new system which saved around $10,000 per year for the company.

Successfully organized and conducted a motivation event for 500 employees called “Happiness

– from work to personal life.”

Handled employee grievances for management talking with employees to find solutions that would work for both parties to keep operations running efficiently. PROFESSIONAL DEVELOPMENT

Presented new ideas on an integrated marketing communication plan for a restaurant, Tandoor in Toledo, for a class project.

Class Project on developing and analyzing marketing ability of mosquito repellent fabric for home textiles.

German – level A1, A2 completed in Goethe Institute PROFESSIONAL AFFILIATION

Student Member of International Business Association, University of Toledo

Student Member of Small Scale Business Association, University of Toledo

Student Member and Initiator of Club Impresario, PSG-IM

Participated and organized the International Finance Conference conducted by PSG-IM, attended by more than 450 international and national staff.

Member of International Institute of Business Analysis (IIBA). EDUCATION

GENERAL ASSEMBLY, Washington D.C

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Certification in Visual Designing

THE UNIVERSITY OF TOLEDO, Toledo, OH

Master of Business Administration in Finance and Marketing GPA 3.45

Test Score: TOEFL score: 104/120

Relevant Coursework: Investments and Security Analysis, Derivative Securities and Portfolio Analysis, Managerial Finance and Small Business Finance. P.S.G. INSTITUTE OF TECHNOLOGY, Coimbatore, India

Bachelor of Science in Apparel and Fashion Technology Major: Fashion Marketing and Merchandising March 2006

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