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Customer Service Representative

Atlanta, Georgia, United States
April 21, 2017

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Stephanie P. Giles

**** ***** ***** *****

East Point Ga 30344




An interesting position with a growing company


Enjoy working with people.

Efficient and courteous.

Dependable - can work without supervision.

Demonstrates competence and poise in professional and social settings.

Demonstrated effective leadership skills.

Demonstrated accuracy, attention to detail

and ability to work well in team environment.

Demonstrated ability to consistently meet deadlines.

Committed to assisting others.

Cheerful personality.


The Loan Arranger Mortgage Company Chicago.IL

Customer Service Representative 1997 to 2002

Sold telephone services to business accounts.

Contacted and visited commercial customers to review telephone unarmed security officer.

Analyzed communication needs of business establishments using knowledge of type of business, available telephone equipment and traffic studies.

Quoted rates for equipment and wrote up orders.

ACD Direct February 2008

Virtual Customer Service Representative

Taking pledge calls for stations across the United States Whether it was for radio or television

The Signature Group Norridge,IL

Telemarketer 1989 to 1991

Searched city and telephone directories

and street listings and inquired at post office.

Kept records of services in progress.

Notified customers when service was completed and accepted payments..

Resolved customer complaints and requests for refunds, exchanges and adjustments.

Provided customers with catalogs and

information concerning prices, shipping time and costs. Van Ru Credit Corporation SKOKIE,IL

Debt Collector 1991 to 1992

Located customers to collect installments,

overdue accounts, damage claims, and non-payable checks.

Questioned neighbors and postal workers at

post office to determine new address of customers.

Visited and phoned customers and attempted to persuade customers to pay amount due, or arranged for payment at later date.

Kept record of collections and status of accounts.

Traced skips for creditors and other concerned parties.

Traced individuals for purposes of serving legal papers.

Contacted debtors by mail or phone to attempt collection of money owed. Education: Truman Middle College High School Diploma 1990 The ILLINOIS Employment & Training Center Aurora, IL Certificate Uncover Your Job Search Potential 2006 The ILLINOIS Employment & Training Center Aurora,IL Certificate Software Applications 2006

Phillips Business College Chicago,IL

Business Office Administration Certificate 1991

References: Available upon request


Ms.Stephanie Giles

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