Sales Customer Service

Professional Summary

Skills

Work History

Education

Accomplishments

L H

*** ***** ****** ****, *********, GA 30189 • Home: 404-***-**** • Cell: 404-***-**** • **************@**.*** After graduating from Kennesaw State University I acquired a position as a professional sales consultant at Carl Black in Kennesaw. There I was able to hone specialized skills in automotive sales. My first month there I was able to be the top sales professional for the month of March. I was also the number 2 sales professional for the year 2007 out of a total of 7 stores. My success continued the following year where I was the sales professional of the month for another 2 months in March and September. Following that success I was promoted to the Internet Sales Manager position in March of 2010. From 2010 to 2013 the internet department at Carl Black in Kennesaw was the top performing department in the entire Carl Black automotive group. During this time the Kennesaw location received the prestigious award as the #1 Buick GMC dealer in the entire southeast. Strong interpersonal skills

Expertise in automotive sales

New vehicle delivery

Expert sales marketing experience

Highly trained in social media marketing

Professional writing experience

Persuasive negotiator

Expertise in customer service

Expert telephone sales

Sales professional/sales manager, 03/2007 to 04/2014 Carl Black Kennesaw – Kennesaw, GA

I started as a sales professional and through my success at that position I was promoted to a management position. In that position I maintained the inventory on the website. I directly supervised 11 employees where I coordinated their shifts and maintained their schedules. I actively sought out new and repeat business via the telephone, email, and direct marketing. I directly managed the customer service for the store by effectively handling customer complaints. I managed the setting of appoi.ntments for the sales and service department. It was through the requirements in this position that I became proficient with Microsoft Office and gained excellent skills with the computer and several other dealership management programs. Internet Manager, 05/2014 to Current

United BMW Roswell – Roswell, GA

I have been instrumental in growing the sales volume and level of professionalism in the Internet department at United BMW of Roswell. I have managed a large book of business through the company's CRM tool. On a daily basis, I assist clients with inquiries made through the company's website and third party sites United BMW of Roswell advertises through. I also assist clients over the telephone with active vehicles they have seen online and in person. My duties have not just been limited to assisting clients with purchasing vehicles but also helping them have their service needs met and answering general questions regarding the operation of their car and questions regarding the financial process. I also have been assisting to write and proofread the online advertisements and descriptions of the products we have posted on the company's website. I have been a top performing advisor since the first month I was actively working at United BMW of Roswell. I have been the top client advisor in the store's Internet department for the first half of the year 2015 and I was one of the top over all client advisors for the month of May in the same year.

Bachelor of Arts : History, 2005

Kennesaw State University - Kennesaw, GA

Number 2 sales professional in Carl Black automotive group 2007 Top 5 sales professional in Carl Black automotive group 2008 Promoted to internet sales manager at Carl Black Kennesaw 2010 Number 1 performing internet department in Carl Black automotive group 2010 to 2013 Top performing Internet client advisor for the first half of 2015 at United BMW of Roswell One of the top performing over all client advisors for the month of May in 2015