Jan Epp Oesterling, PMP, ITIL, CSM
PO Box ****.
Woodbridge, Virginia 22194
Extensive experience in data processing encompassing all phases of systems development life cycle (SDLC), including:
Project management – PMP, CSM, ITIL and Six Sigma Greenbelt Certified, project estimating and scheduling, risk assessment and management, problem solving, personnel supervision, change management and project integration. Also, setting up project teams to meet the needs to process reengineering. Interface with key stakeholders and management (VP level).
Work environments - manufacturing, publishing, utilities, banking, insurance and airline industries, state and federal government.
Associates Process Continuum methodology and Business Engine Network methodology, Freddie Mac Delivery Model, Agile and SCRUM. .
Software development project management at SEI’s Capability Maturity Model (CMMI) level 3.
Systems saving include estimated $32,000,000 over five years for N.C. State DMV and $45,000,000 over five years for Capital One Financial Corp.
Knowledge and Skills
•Extensive knowledge in the design of a wide range of systems including Business Process Reengineering (BPR).
•Thorough knowledge of the principles and practices of System Development Methodologies.
•Hands-on experience in managing large-scale systems and setting up teams to accomplish the needs of process reengineering.
•Extensive business analysis and advanced business analysis skills to satisfy the business needs of the user.
•Experienced in project presentation and documentation to all levels of management.
•In-depth knowledge of automated development and testing tools compliant with the IBM system environment.
•Detailed knowledge of waterfall, RAD and AGILE methodologies and CASE tool technology.
•Hands-on experience with relational database management systems.
•Hands-on experience with PMI’s PMBOK, Computer Associates Process Continuum methodology, Business Engine Network methodology (Project One), Capital One’s SDM, WINDOWS, DB2, and ORACLE.
•Project Management experience with SEI’s Capability Maturity Model (CMM) level 3.
•Extensive Project Management experience, Project Management methodology and project Integration.
•Experience in setting up PMOs and Project Management processes and best practices.
•Comprehensive experience in the complete system development life cycle methodology (SDLC), including,
•requirement definition and management, JAD, functional design, data flow diagramming (DFD), process modeling, prototyping, detail design, screen and report design, structured program specifications, unit and systems testing, and user documentation and training.
•Experience in web systems design and implementation using SYBASE Power Designer, .NET, SQL Server, Cold Fusion, JAVA Script and ORACLE database.
•Extensive experience in Software Development processes, Waterfall, Iterative, RAD, JAD, RUP and AGILE.
•Completed Six Sigma Greenbelt training.
•CSM Certified SCRUM Master
•Information Technology Infrastructure Library (ITIL) Foundation Certified vs.2 and vs.3
•Experienced in Earned Value Management (EVM) including ANSI 748-A.
•Excellent oral and written communication skills.
•Familiar with DOD5000 development process.
•Business Analyst knowledge and capability
•DOD Secret Clearance
•TS is active but TS PR was out of scope and needs to submit TS PR now.
11/2016 – 1/2017 – (consulting) Project Manager/ Strategic Communications Leader through The Tolliver Group Inc.
Project Manager/Strategic Communications Leader for the U S State Dept. Counselor Affairs/CST Responsible for the creation of the Strategic Communication Plan and the Stakeholder Management Plan.
9/2015 - 8/2016 – (consulting) Project Manager on a government project that is confidential.
4/2015 – 8/2015 - (consulting) DOJ OCIO through Soft-Con Enterprises, Inc.
Project Manager for the Department of Justice, Office of the Chief Information Officer. This was a PM supporting role under the OCIO for the support of the DOJ Project Managers. Responsibility includes mentoring, monitoring and training of the DOJ PMs in the project management disciplines. This training included following a process confirmed by the PMI PMBOK.
12/2013 – 1/2014 - (consulting) FDIC through Data Solutions and Technology
Project Manager for the FDIC O & M project. This was a knowledge transfer and maintains for 74 Development Tools. My charter was to determine the scope, resource requirements and business requirements, determine the tasks and schedule for the knowledge transfer from the current vendor to DST personnel.
10/2013 – 11/2013 – (consulting) U.S. Dept. Veterans Benefits Affairs Association through Evoke Research and Consulting, Inc.
Project Manager. Worked within the VBA PMO. This project was to dramatically shorten the processing time to process all veteran claims. The project manager process used SCRUM methodology.
3/2011 – 6/2011 – (consulting) Washington Headquarters Services (WHS) Mission Support, through SERCO Inc.
Project Manager. Worked within the WHS PMO. Responsible for four current projects from conception through closing using multiple vendors. These projects were:
Living Disaster Recovery Planning System upgrade from vs. 9.1 to vs. 10.5
Secure File Transfer Protocol Creation and Implementation
Adobe LiveCycle Enterprise Suite 2.5 Implementation
SQL Server Upgrade – this project included upgrading the associated software to install on the new server.
Creation of WAR reports, Privacy Impact Assessment (PIA), Statement of Record Notifications (SORN) and other management reports. Projects followed the PMBOK process.
7/2010- 3/2011 – (consulting) NCR Government Services
Project Manager. Responsible for the implementation of the Advanced Post application which was installed at all U.S. Postal sites country wide. This was a new core application which will eventually replace the current Pos One system. I can not reveal any other information due to the confidential nature of the application. My duties included Budgeting, Estimating, Project Planning, Requirements Definition, EVM, Scheduling, Status Reporting, Issues and Risk tracking, Management Review Meetings, Test Planning, Change Management, Strategic Communications, Business Process Reengineering, Execution and Reporting, Stakeholder interfacing, JIRA, SDLC etc. Team consisted of 43 personnel.
4/2010 – 5/2010 – (consulting) U.S. Department of State, through Worldwide Information Network Systems.
Requirements Analyst/Project Manager at the Nuclear Risk Reduction Center. Responsible for the analysis and determination of the business requirements for the reengineered NRRC system. Also, for the Risk Management, Scope Definition, Issues Log, Project Schedule, test plans and test cases, etc. for the project
12/2009 – 3/2010 – (consulting) U.S. Air Force Surgeon General CIO office through Ivan Walks & Associates, Bowie VA.
Project Manager at the U.S. Air Force Surgeon General CIO office in Falls Church, VA., responsible for the development and implementation of a PMO process within the Surgeon General CIO Office. This included following the processes of the PMI PMBOK.
6/2008 – 6/2009 – (consulting) U.S. Department of State through Pro-Telligent, Arlington, VA,
Project Manager/SCRUM Master at the State Department, responsible for the development and implementation of a new Leahy Vetting software system to all applicable embassies worldwide. The system was called the International Vetting Security Tracking System (INVEST). This was a web based system using Metastorm/ SharePoint development tools and SQL Server technology. The process required the vetting to occur at both the embassy level as well as in Washington, DC. SharePoint was used as the front-end of the system while MetaStorm was used as the vetting/management process. This project was one year in length and used a formal project management process, which I introduced, which followed the PMI PMBOK process. This was the first time the State Department had been exposed to a formal project management process including Earned Value Management (EVM). This process included, project charter, scope definition, business and systems requirements definition, communication plan, risk management plan, issues logs, requirements traceability, systems architecture, configuration management, change management, strategic communications, business process reengineering and process, project schedule and tracking, test plan and test cases, status meetings and reports. Implementation plan and roll out and quality review of artifacts to assure process compliance. This project utilized the complete SDLC using AGILE (SCRUM) methodology. Responsible for overseeing all of the day-to-day activities of assigned client projects including planning, prioritizing, coordinating with partners, providing status to clients, resource planning, interviewing, preparing budgets and managing employees. This project required constant communication and management of key stakeholder through out the SDLC process. Held daily Scrum meetings with development team. This application was implemented in 196 embassies around the world. Managed 7 people.
2007 – 2008 (consulting) HUD-OIG through Blackstone Technology Inc.
Program Manager at the HUD Office of the Inspector General’s office. Responsibility required working closely with the OIG CIO in organizing and the installation of ITIL processes for the management of the OIG infrastructure. This included the Certification and Accreditation of the Infrastructure. The refreshing and rolling out of 700 PCs, becoming HSPD-12 compliant, the centralization of critical databases and the modification of the associated software and the conversion from LOTUS NOTES to MS Exchange Server and also contributed to the Configuration Management effort.. Also the writing of SLAs and the establishment of measurable metrics and the establishment of a Seat Management Bonus Plan.
2007 – 2007 (consulting) Department of Defense through Infozen
Project Manager for the following projects for the Defense Travel Management Office (DTMO). The Analysis of alternatives for the Commercial Travel Information Management (CTIM) project, the assessment of the travel card program project, and the study and installation of an enterprise content management (ECM) tool. All of these alternatives consisted of COTS products.
Duties included Earned Value Management (EVM) including analysis of variances and calculations of CPI, SPI, and EAC calculations.
2006 - 2007 Northrop Grumman Corporation
Program Manager to the IRS Command Center in Martinsburg, W.V. to develop processes and procedures in compliance within ITIL framework for the Service Delivery Command Center in Martinsburg, WV. Charter included establishing processes and training of IRS Command Center personnel. Created and implemented Event management and Problem Management processes before the end of the contract period. Also, trained 50 command center and COTR personnel. As a result of our efforts, Command Center personnel were able to more effectively manage events. Also, The Command Center requested NG furnish an additional nine systems administrators to assist in managing events. Managed 6 direct reporting personnel
2006 - 2006 (consulting) Freddie Mac through DiSYS
Project Manager at Freddie Mac, Operations and Technology Division, Financial and Corporate BIS Department. Projects included Ex-Post Monthly Release 2 & 3 and Ex-Post Monthly History Processing which were data warehouse projects reporting on the profitability of the Single Family Line of Business. These were new development project using the following technology: Data Stage, DB2, UNIX Server, WINDOWS Server, MicroStrategy and the Corporate Data Warehouse. The project management process was Freddie Mac Delivery Model (FTD) and SDLC. Resulting, for the first time, projects managed on schedule and within budget. These projects also required following their SOX review process. This project included monitoring work, scheduling meetings, documentation, status reviews, program reviews, and quality assurance review.
2005 - 2006 (consulting) Keane Federal Systems.
Principle Consultant to the FBI IT Dept. Member of the Office of IT Policy and Planning group within the IT department of the FBI. Charter was to bring project management discipline to the FBI IT department. This effort included Earned Value Management disciplines. Responsibilities include mentoring FBI P.M.s, monitoring costs, schedules and risk of appropriate IT projects. Resulting in projects executing on schedule and within budget. Duties included mentoring the FBI PMs on the concept of Earned Value Management (EVM). This included monitoring the assigned project for cost and schedule variances and the calculations of CPI, SPI and EAC.
2003 – 2005 Titan Corporation.
Project Manager/Analyst for applications for the U.S. Army Special Operations Command at Ft. Bragg North Carolina. I was also responsible for establishing project management, PMO, and CMMI disciplines within the Titan Systems Fayetteville office development group. Applications were web based, Windows 2003, ASP.NET and SQL Server. Managed a data warehousing project. Resulting for the first time in project being on schedule and within budget. These projects covered the complete SDLC.
Further Information Will Be Furnished Upon Request.
Specific Technical/Systems Expertise
PMP, ITIL Foundation, Six Sigma Greenbelt, Certified Scrum Master
Languages: MetaStorm, DataStage, ASP.NET, JAVA Script, Cold Fusion, Visual Basic, S.A.S., DATAQUERY, SQL,
Database/File Storage: SQL Server, ORACLE 9i, UDB 8.2.3
Operating Systems: UNIX AIX 5.0, OS/2, Windows XP
HIPO, YOURDON, METHOD/1, UML, RAD, Six Sigma, SYBASE, Rational Rose RUP. AGILE, PMBOK Project Management, DOD5000
BMC PATROL, Tivoli.
FOUNDATION, Rational Rose, SYBASE Power Designer
Tivoli, BMC Patrol
MS Office, MS Project, Visio, LOTUS NOTES, REMEDY, MS Photo Editor, PowerPoint, Visual Source Safe. Adobe Acrobat
Project Management Tools:
MICROSOFT PROJECT, TIME-LINE, NKU WORKBENCH, Business Engine Software, Computer Associates Process Continuum, JIRA.
DOD Secret, U.S. Postal Sensitive.
B.S., Mathematics, University of Alabama. Tuscaloosa, AL. Graduate courses, Rollins College, Winter Park, Florida.
PMP Certified, ITIL Foundation vs. 3 certified, Certified Scrum Master (CSM), Six Sigma Greenbelt certified.
Wake Technical Community College: ‘C’, Object Oriented Design, Oracle Data Warehouse Design. Completed Six Sigma Greenbelt, SAS Programming I, Rational Rose, SYBASE, ITIL (IT Infrastructure Library), Certified Scrum Master (CSM)
Professional Affiliations - Project Management Institute, PMI Washington DC Chapter
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