TRACY SUTHERLAND, MBA, PMP
**** ** **. ***** **** STUART, FLORIDA 34996
PHONE: (561) ***-**** E-MAIL: email@example.com
Results-driven Software Professional who improves business operations and overall profitability by designing and implementing well thought out software solutions. Expertise includes:
Getting software to market
Return on Investment Analysis
User Acceptance Testing
MAXIMUS, INC. Fort Pierce, Florida
Senior Manager/Product Manager May 2012 - Present
Implemented a complex software system for a program start-up. Directed requirements gathering sessions with client and business. Participated in design hash-outs and solutioning sessions with technical staff. Directed data migration testing prior to go live. Directed and managed client and user acceptance phases. Set priorities for the business and technical teams. Ensured software was delivered on time to avoid multi-million dollar penalty. Created alternate solutions when software defects or gaps were discovered. Mentored staff and built product knowledge base within the business and the technical teams. Lead process improvement throughout project lifecycle.
POLICY STUDIES, INC. Port St. Lucie, Florida
Systems Development Manager/Product Owner September 2005 – May 2012
Wrote requirements, designed enhancements, and worked with the development and quality assurance teams to ensure quality deliverables. Worked closely during technical design sessions to ensure requirements were understood. Set software development priorities and made decisions to maximize the return on investment for the information systems budget. Analyzed, developed, and implemented business process improvements that increased operational efficiency and effectiveness. Prepared the operation for software releases and successfully managed change within the organization. Created a test team to participate in user acceptance testing and improved the quality of releases to production. Coordinated with technical support and production staff to ensure performance objectives were met. Recommended and implemented process improvement changes for software development and delivery. Prepared Return on Investment (ROI) calculations to support decision making.
WECODE, INC. / LOGICWORKS, INC. West Palm Beach, Florida
Systems Analyst/Developer May 2000 – September 2005
Designed and developed software on a project basis. Designed and developed a call center application, using Visual Basic and an Oracle database, for the elections industry. Assisted in the design, development, and testing of a touch screen voting system prototype using state-of-the-art biometric identity verification systems. Enhanced an existing web-based call center application for a cable service provider using PHP and HTML with a MYSQL database; improved operational efficiencies as a result of the new processes and availability of performance data. Created an on-line training program. Owned and operated a successful scuba diving charter operation when not working on projects.
LOGICA, INC. Fort Lauderdale, Florida
Project Manager/Consultant October 1997 - May 2000
Development Manager / Project Manager (Mexico City)
Implemented a customer care and billing system for a telecommunications provider. Managed a large development team through the complete project lifecycle for the company's cellular services division. This enterprise-wide solution provided provisioning, billing, accounting, and call center sales and support. Directed team during gathering requirements and provided gap analysis, business reprocessing, and functional specifications for the Long Distance and Paging divisions.
Program Director / Management Consultant (Fort Lauderdale)
Provided overall direction to an e-commerce software start-up company. Facilitated communication and coordination amongst functional groups by creating a company-wide project schedule. Mentored development manager, marketing director, implementation manager, and quality assurance manager. Created and implemented a development lifecycle consistent with corporate goals and philosophy. Evaluated software development and testing tools. Selected and implemented the tools company-wide. Served as a consultant to the CEO on issues related to building and managing the organization.
Business Analyst (Lansing, Michigan)
Provided gap analysis for a workers compensation insurance company. Provided project planning and management to data migration staff. Worked with managers and end users to gain buy-in for the new system.
MEGALINK, INC. / BUSINESS RECORDS CORPORATION West Palm Beach, Florida
Operations Manager January 1995 - March 1997
Managed a portfolio of projects for a start-up software company. Brought a complex software solution to the marketplace. Delivered customized solutions on-time and on-budget. Built the organizational structure to provide full service software development and integration to the elections industry. Successfully targeted and executed the company's buyout; assisted the buyer in transitioning management.
SOFTWARE PROJECT WORK
Eligibility and Enrollment for SCHIP and Medicaid Programs – Project Champion/Product Owner
Workflow management for Family Planning Programs – Project Manager/Product Owner
Document Imaging Solutions –Product Owner/Project Manager
Public Facing Web Sites - Product Owner/ Project Manager
Voter Registration Software – Project Manager/Quality Assurance Tester
Call Center Management for Election Offices – Business Analyst/Developer
Ballot Tabulation Systems – Quality Assurance Tester
Cellular Billing Systems –Development Manager
Online Banking Applications – Project Manager
Construction Management Billing System – Systems Analyst/Developer
Restaurant Management Inventory Tracking – Project Manager/Business Analyst
Time and Attendance Reporting Systems – Business Analyst
Data Migration Projects – Business Analyst/Quality Assurance Tester/Project Manager
Master of Business Administration (MBA) 2001
FLORIDA ATLANTIC UNIVERSITY, GPA 3.8/4.0
Bachelor of Business Administration 1997
NORTHWOOD UNIVERSITY, GPA 3.9/4.0 - Summa cum Laude
Certified Agile Product Owner 2011
Certified Project Management Professional (PMP) 2016
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