Manager Office

RONA TANKARD

P.O. box *****, Durham, NC ***** (H) 919-***-**** ***********@*****.***

Former Co Owner Warm Home Healthcare Agency and Business Office Manager.

Experience in all areas of healthcare management, including budgeting, program planning, project management recruiting and staff training and development.

• Quality improvement competency

• Medicaid Management Information Systems

• Independent judgment and decision making

• Promotes positive behavior

• Background checks

• Payroll processing

• Staff recruiting and retention

• Exit interviews

• Filing and data archiving

• HCFA Common Procedure Coding Systems (HCPCS)

• HIPAA compliance

• International Classification of Diseases (ICD.9CM)

• OSHA compliance

• Patient scheduling

• Unemployment laws

• Records maintenance

Nov 2012 -February 2016

Instructor

Warm Certified Nursing Assistant Prep School

Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.

Course development is a two day Prep Course

Developed teaching methods for all students making it easy for them to prepare for State Exam. ( with or without High school diploma, under grads and graduate students).

Developed and implement methods to teach all 23 skills needed to work as a Nurse Assistant in nursing facilities, homes and hospitals.

Met and submitted all requirements to become Vendor for Vocational Rehabilitation

Program has a 95% passing rate for receiving Certified Nursing Assistant License.

Feb 2006 - Nov 2012

Office Manager

Warm Home Healthcare Agency Inc. Durham, NC

Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.

Recruited, hired, trained and coached on average of number new employees per year.

Established and maintained systems that safely met residents' needs.

Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.

Educated staff on state and federal statutes, rules and regulations governing home care services.

Interpreted and communicated new or revised policies to staff.

Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs.

Represented and interpreted the agency's functions and services to other institutions, the public, government agencies and other organizations.

Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed.

Developed and achieved financial and growth goals.

Strategically planned methods to achieve operational goals and targets.

Continually maintained and improved the company's reputation and positive image in the markets served.

Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.

Reviewed customer survey information to prioritize areas of improvement.

Achieved high staff morale and retention through effective communication, prompt problem resolution,proactive supervisory practices and facilitating a proactive work environment.

Routinely collaborated with department managers to correct problems and improve services.

Supervised and managed the daily activities of a clinical team consisting of Registered Nurse, In Home Aides,and Certified Nurse Assistants.

Investigated, provided and submitted information to Quality Department about special incidents, events and complaints.

Recruited new clients

Set up and attended initial meeting with clients

Worked with Agency Director to create and implement plan of care for clients

Aided the clients in getting involved with community activities

Coordinated clients with services outside the home.

Sep 2002 – Current Seasonal

Office Manager - Non Profit Organization

Impact Community Development Corporation, Durham, NC

• Non Profit Organization

Organized and coordinate food outreach to the Northeast Central Durham Community.

Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting,establishing service rates and coordinating financial reporting.

Created and maintained computerized record management systems to record and process data and generate reports.

Partnered with other organizations in the community such as Inter Faith Food Shuttle, N.C. Food Bank, and the Angel Food program. Gave out as much as 10,000 pounds of food to the residents monthly.

Partnered with NC Marine Reserve for Toys for Tots program.

Organized the administrative guidelines in order to provide toys to underprivileged children.

Created qualification forms for the families set up dates for sign up and distribution of toys. Secure place and train staff for distribution of toys.

Wrote and submitted grant for organization expansion to Durham Congregation in Action. Was awarded $2,500.00.

Sep 1991 - Sep 1998

Office Manager

Power In The Word Ministry and Christian Academy, Burlington NC

Drafted press releases, catalogs, brochures and public service announcements to promote programs.

Developed innovative programs and activities based on analysis of community needs that needed to be addressed by the Ministry.

Planned and hosted on- and off-campus community service activities.

Communicated with individuals of all ethnic and cultural backgrounds on a daily basis.

Served as liaison for city with professional, business and civic groups, community organizations and individuals.

Implemented Summer Program for kids

Developed all activities and morning curriculum for kids.

Trained all new personnel.

Power In The Word Christian Academy

Set up lesson materials, bulletin board displays and demonstrations.

Promoted physical, mental and social development by implementing classroom games and outdoor recreational

activities.

Adapted teaching methods and materials to meet students' varying needs and interests.

Used the Abeka Curriculum founded at Pensacola College.

Met regularly with parents and guardians to discuss children's progress.

Observed and evaluated students' performance, behavior, social development and physical health.

Observed and evaluated students' performance, behavior, social development and physical health.

Supervised students in classrooms, halls, cafeterias, schoolyards and on field trips.

Planned and implemented creative lessons in accordance with the Department of Non Public Education for

North Carolina.

Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.

Created an enjoyable and interesting learning environment for all students each year.

Maintained accurate and complete records for all students.

Encouraged students with special academic interests to fully pursue those subjects.

Worked with other teachers and administrators to evaluate and revise elementary school programs.

Pursued professional development continually by attending educational conferences and teacher training workshops.

Education

Attended North Carolina Central University in 1980

Bible Faith Seminary and College -Bachelor of Theology Degree 2015

Accomplishments

Co-Owned and Operated Tankard Christian Cleaning Service 1986-1991.

Co- Authored Self Published book- "How to start your Own Cleaning Company with $20.00".

Ordained into the Ministry by Power In the Word Ministry 1998.

Co Authored Self Published Book-" Pure Gold" in 2003.

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