Office Manager/ Paralegal

MICHELLE M. JOY

**************@*****.*** 850-***-****

Self-motivated, detail-oriented Paralegal with over 15 years administrative experience with excellent time management, prioritization and organizational skills in order to plan and organize multiple assignments for speed and efficiency, as well as adapt to changing work requirements in order to adjust priorities accordingly. Excellent interpersonal skills used to easily establish rapport with clients to obtain accurate information while maintaining confidentiality of sensitive information. Conducts all legal business professionally and with little guidance from attorneys. Adept at collaborating with a diverse range of legal personnel including associates, partners and legal secretaries. Team oriented person, with an impeccable work ethic, exercising independent judgment and decision- making abilities while maintaining a high level of confidentiality and upholding the high standards of professionalism. Exceptional oral and written communications skills. Professional Strengths

Office organization & management Filing/ records management Proofreading & editing

Proficient with Microsoft Office

System (including Word, Excel

(certified), PowerPoint®, and

Outlook®).

Document drafting

Client services & relations

Calendaring/ scheduling

Legal Research

Westlaw

QuickBooks

Professional Experience

Panhandle Garage Doors, Inc., Milton, FL Nov 2016- Present Office Manager

General Office Administration including receive service requests from customers via telephone and email; Coordinate installation of garage doors and operators with Rebuild Northwest Florida, FEMA, and RE Reece Construction, as well as multiple new-home construction companies, and service technicians; Coordinate, prioritize and delegate daily work tasks for 4 service technicians, ensuring all safety and OSHA practices are followed; Prepare monthly Operational and Financial Reports to ensure efficiency; Maintain databases; Maintain day-to-day Accounts Receivable including billing, cash management, and collection calls; Reconcile accounts receivable and open sales orders; Prepare deposits and daily bank reporting; Prepare Accounts Payable for payment; Maintains office staff by recruiting, interviewing, orienting, and prepare paperwork for hires and terminations; Maintain employee personnel files; Prepare employee time-sheets and process payroll weekly; Ensure compliance with employment laws and regulations; Assist with monthly and annual audit. Jennifer Byrom, P.A., Milton, FL Nov 2015- Oct 2016 Paralegal

Serve as primary point of contact for individuals needing to speak with Attorney Byrom; Maintain Attorney calendar; Schedule meetings and court hearings; Prepare letters, correspondence and pleadings for domestic relations, civil and criminal litigation; Prepare case exhibits and evidence in advance of trials and filed documents with the court; Meet and interview new clients; Client billing; Office administration. David G. White, Attorney-At-Law, Pensacola, FL Sept 2015- Nov 2015 Paralegal

Serve as primary point of contact for individuals needing to speak with Attorney White; Maintain Attorney calendar; Schedule meetings and court hearings; Prepare letters, correspondence and pleadings for family law/domestic relations, probate, civil and criminal litigation; Prepare case exhibits and evidence in advance of trials and file documents with the court; Meet and interview new clients; Client billing; Office administration.

Law Office of Shelly F. Wood, P.C., Norfolk, VA

Paralegal July 2014- Aug 2015

Served as primary point of contact for individuals needing to speak with Attorney Wood; Maintained Attorney calendar; Scheduled meetings and court hearings Prepared letters, correspondence and pleadings for domestic relations (including divorce and Guardian ad litem), civil and criminal litigation; Prepare case exhibits and evidence in advance of trials and filed documents with the court; Met and interviewed new clients; Client billing using QuickBooks; Office administration; Established office procedures which are presently utilized.

MICHELLE M. JOY

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Old Dominion University, Norfolk, VA Jan 2013- July 2014 Admin & Office Specialist III (Enrollment Services Assistant) Monitor unbilled accounts, reconcile Navy College Program for Afloat College Education (NCPACE) registrations and prepare monthly billing statements ranging between $5,000- $25,000 for Finance Office; Reconcile Accounts Receivable Invoices with NCPACE funded Delivery Order on monthly billing statements; Created, maintained, and disposed of over 5000 confidential student admissions and course registration records within the database software (BANNER) ensuring the security and integrity of academic and compliance policies, and follow-up with internal and external sources to obtain, verify, and relay information.; Serves as a liaison for students and applicants by collaborating with Engineering Department to determine program eligibility by reviewing and evaluating student applications, transcripts and required documents; Interface with senior management including Distance Learning Vice President, Interim Director of Student Support and Academic Partnerships, Associate Director of Military Programs, US Navy personnel, and ODU personnel in Admissions, Registrar, Finance, Engineering Department, etc. daily via email and telephone; Compiled and analyzed over 4000 data entries for all weekly Engineering Department spreadsheets and reports; Created, compiled, and maintained over 500 undergraduate student Service Member Opportunity Colleges (SOC) agreement data entries for US Navy, US Coast Guard, US Air Force, US Army, and US Marine Corps students within the Joint Services Transcript database and on interdepartmental spreadsheets; Manipulate automated information systems to perform duties associated with the retrieval of information from a variety of databases; Improved office efficiency by implementing a paperless file storage and retrieval system. ColonialWebb Contractors, Norfolk, VA Jun 2012- Oct 2012 Sales Administrator

Provide administrative support to management, technicians, and sales staff; Administer credit applications and process new customers; Obtain and audit proof of insurance, including Certificate of Liability for all contractors; Manage and oversee maintenance agreement process, including RFPs Home Associates of Virginia, Inc., Virginia Beach, VA Apr 2011- Nov 2011 Accounts Payable Coordinator

Directed invoice processing and verification, expense coding, and prepare accounts payable/invoices for payment to over 75 contractors and utilities for over 325 apartments within 3 complexes in Florida and Virginia; Managed, printed, and distributed checks for weekly check run, recording in computer database averaging a total of $2,500,000; Reconcile vendor statements, research and resolve collection and invoice discrepancy matters.

Lincoln Military Housing, Virginia Beach, VA Jul 2007 - Jul 2009 Collections Manager/ Accounts Payable Coordinator

Daily monitoring of 30-day plus delinquent collection efforts averaging over $2,000,000, including resolution and charge-offs while adhering to company policies; Implemented investigative techniques to locate previous residents who have moved out of the area; Compiled and analyzed data for monthly management Loss Reports and Flash Variance; Directed invoice processing and verification, expense coding, and prepared accounts payable/invoices for payment to over 75 contractors for 25 neighborhoods in Hampton Roads; Conducted employee orientation and policy and procedure training as Lincoln Military Housing Certified Trainer.

Service Manager

Received maintenance requests from residents, entering into in-house ticket tracking system, scheduling contractors and maintenance personnel; Supervised, coordinated and prioritized daily schedules for 25 maintenance personnel, ensuring all safety and OSHA practices were followed; Demonstrated ability to supervise, train, lead and direct the work of others, including volunteer staff. Resident Services

Conducted client interviews, resident orientation, pre-move out, and final move out home inspections; diplomatically managed challenging situations and individuals, and resolved complicated and sensitive questions and problems; Performed records audit for over 5000 resident files on regular basis; Prepared files for attorney’s office including legal documents and correspondence. MICHELLE M. JOY

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Education

Capella University Minneapolis, MN

Candidate for Master of Science in Homeland Security Excepted 2016 Virginia Tech Blacksburg, VA

Paralegal Certificate 2012

Case preparation, investigative assistance, witness interviewing, background checks Saint Leo University Saint Leo, FL

B.A. Business Administration, spec. Management, cum laude 2011 Member, Pi Gamma Mu International Honor Society

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