Customer Service Professional Experience

GLORIA CLARK

Cell: 772-***-**** Email: ********@*****.*** LinkedIn: Gloria Clark

PROFESSIONAL SUMMARY

Highly efficient and organized Learning and Development Specialist with over 7 years of training delivery and supervisory experience with a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic, strong communication and interpersonal skills, passion for continuous learning, Innovative thinking while possessing a deep knowledge of the business. Successful at managing people and time. Offers prompt feedback on training assessments, participant behavior and the overall effectiveness of each training session. Proactive Program Trainer effective at motivating employees to be actively engaged in training programs. Focused on productivity in the workplace.

SKILLS

Client account management Staff training/development

Employee scheduling Avaya Software knowledge

Conflict resolution Effective leader

Exceptional interpersonal communication Team building

Consistently meet goals Effective workflow management

Efficient multi-tasker Deadline-oriented

Customer service-oriented Customer-focused

PROFESSIONAL EXPERIENCE

Learning and Development Specialist 04/2008 to 02/2017

Convey Health Solutions

Trained, coached and mentored staff to ensure smooth adoption of new program

Hired and trained over 60 staff members

Worked directly with departments, management to achieve results

Developed and rolled out new policies

Extensively trained new and existing employees.

Addressed all questions from training program participants.

Assumed ownership of all training program initiatives.

Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.

Clearly communicated objectives for all lessons, units and projects to all participants.

Used a variety of assessment tools and strategies to improve instruction methods.

Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers.

Monitored participant workflow and behaviors throughout the training process.

Conducted one-on-one tutoring sessions for new employees.

Administered performance reviews to evaluate each participant's progress.

Worked with an average of 20 participants per class.

Operations Supervisor 11/2002 to 03/2008

Liberty Medical Supply

Managed over 40 staff members

Implemented innovative programs to increase employee loyalty and reduce turnover.

Coordinated special projects and managed schedules.

Prepared reports and communication for senior management and clients.

EDUCATION

Bachelor of Arts: Business Management 1999

Indian River State College - 3209 Virginia Ave, Fort Pierce FL 34981

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