Project Manager, Manager, Senior Manager
Resume:
David G. Sciorsci
* ****** **** **. **** #* Vernon, NJ 07462
PROFESSIONAL EXPERIENCE
EXECUTIVE BLACK CAR AND LIMO, Edgewater, NJ May 2015
Owner/ Operator to present
Handled day to day operations for a fleet of 5 vehicles for weddings, graduations etc.
Responsible for all accounting, payroll, P&L and taxes
Coordinated international accounts with partner companies overseas
XO COMMUNICATIONS, Wyomissing, PA September 2000
Senior Manager - Service Delivery Project Management (January 2007- to February 2014) to February 2015
Oversee all aspects of Service Delivery’s Project Management team
Lead and develop a team of two managers, two team leads and twelve Project Managers
Appointed “Reporting Point of Contact” for the entire North Region by Vice President of Operations
Responsible for all installed revenue, interval, on-time performance for all high-profile accounts
Report monthly and quarterly statistics and critical data to Director and Vice President levels
Handle third level customer escalations in regards to installs
XO eXample award winner 2013 for outstanding employee performance
Manager - Service Delivery - Midwest Markets (March 2002- January 2007)
Accountable for development, layout, and control of all activities associated with Service Delivery’s Midwest Sales Channel nationwide
Responsible for the installation of all forecasted projections (Voice, Data and Private Line)
Lead and develop team consisting of LNP Provisioners, Type II Provisioners, Circuit Design, Order Coordination and Project Coordination
Met and exceeded goals for forecasted line count, data and private line installs and revenue
Develop and use reports for daily, weekly and monthly forecasting as well as day-to-day operations
Assist Northeast (New York and Boston) Managers with day-to-day operations and escalations
Handle all customer escalations of LNP, Type II through contacts with Verizon
Perform a huddle call with PCs, Operations, LNP and RAC to ensure smooth customer installation every day
Regional Data point of contact for questions regarding DIA/ IA/ VPN ordering, installation and process
North Region Project Manager- Data (February 2001- March 2002)
Responsible to ensure North Region monthly data installation and interval goals are met or exceeded
Have taken an active role in data and voice process discussion at a national level including product development, implementation and training
Product knowledge includes Dedicated Internet Access, Integrated Access, Digital Subscriber Line, Virtual Private Network and Web Hosting
Responsible for forecasting and managing North Region to installation of backlog through new process trials, policy and procedure as it relates to working with internal and external departments
Project Coordinator (September 2000 to February 2001)
Order entry on any and all orders and populate ordered items in TBS/ IPS systems
Generate supplemental forms as needed to support order; directory listings, complex voice mail configuration
Ensure group, as a whole does not exceed error rate as defined in TCO goals, (EG - transposed numbers, directory listing error, wrong name or address.)
Ensure CARE updates are sent and conflicts resolved. Resolve any relevant 911 and directory issues as applicable
Contact customers to verify order information: telephone numbers, features, directory listings, address, and long distance
Contact vendors and review orders with them and schedule times and dares
Explain all aspects of conversion with customer and schedule due date and time for cut
QWEST COMMUNICATIONS, New York, NY September 1999
Senior Account Executive to September 2000
Furnish telecommunications (Data, Voice and Web-Hosting) to businesses
Establish customer base through effective cold calling, customer referrals and company-provided leads
Manage entire customer relationships from the sales process through active client status
Maintain and upgrade existing customer accounts
DATA TRANSMISSION NETWORK, Omaha, Nebraska September 1998
Assistant Sales Manager (NJ, DE, MD, PA) to September 1999
Responsible for overseeing four remote sales representatives and assisted them through the sales process
Trained representatives in sales technique and held weekly one-on-one meetings to determine prospect viability and status
Sold multi-feed transmitted market data services to stockbrokers, commodity agents and financial planners
Prepared and presented sales presentations and demonstrations
Provided customer support including training and equipment maintenance
Closed largest account in division history with the signing of FAB Securities Corporation (correspondent of Schroeders & Co.)
January/ February 1999: led the Northeast Region in generated revenue
NEXTEL COMMUNICATIONS, Rutherford, New Jersey February 1998
Customer Care Representative to September 1998
Resolved customer inquiries regarding billing and phone services
Trained new representatives on company software systems as well as phone etiquette
Assisted supervisor with escalated customer issues
Coordinated customer queries based on support priority
NORTH HUDSON DODGE, West New York, New Jersey June 1987
Service Manager (September 1991 to January 1996) to January 1996
Developed daily work schedules for numerous mechanics and ensured work flow was completed in an equitable and efficient manner
Prepared monthly and quarterly service reports for analysis and forecasting
Handled bookkeeping for the entire Service Department with a breakdown of parts and labor
Increased Chrysler’s Customer Service Index in sales and service from 2.2% to 3.7% through extensive involvement in client relations
Assistant Service Manager (June 1990 to September 1991)
Assisted the service manager with all aspects of daily operations
Planned, designed and implemented a new system for monitoring incoming/outgoing vehicles thus expediting the processing of vehicles through the service department
Assistant Sales Manager (June 1987 to June 1990)
Meticulously managed the closing of each sale and supervised delivery preparation for new and used vehicles
Responsible for a sales team quota of 40 new car sales monthly
Originally hired as Account Representative and promoted within first year
Instituted a rigorous training regimen to ensure a highly-qualified sales force; supervised highest grossing sales team in the dealership
EDUCATION
RAMAPO COLLEGE, Mahwah, New Jersey
Bachelor of Arts, Communications
Sports Director for WRPR radio
Outstanding Academic Achievement Award
COMPUTER SKILLS
Microsoft Office; Outlook, Word, Excel and PowerPoint
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