Manager Technical Support

Alexander G. Sayour

*** **** ******, *** ** Brooklyn, NY 11209 917-***-**** ***************@*****.***

Professional Experience

MaxiReturn Services, Inc. Brooklyn, NY 03/10 – Present

Senior Manager (8/13 – Present); Trainer/Go-live Support (3/10 – 2/12)

Managed team of 5 trainers

Developed EMR curriculum for multidisciplinary teams including training materials

Responsible for overseeing the development and creation of classroom training materials for IT systems including EMR systems

Worked with leadership team on the content for Computer Based Training (CBTs) and webinars

Provided classroom and onsite training to approximately 5,000 members of multidisciplinary clinical and ancillary support teams (including Doctors, Nurses, PAs and administrative staff) in the use of EHR and EMR applications and registration systems

Led activation technical support to 100+ staff members in documenting the administration of medications on the eMAR, clinical/flowsheet documentation, structured notes, computerized physician order entry (CPOE), order reconciliation manager (ORM) (admission to discharge) and device integration during Go-Live resulting in an increase in use efficiency

Managed the pre and post implementation process of e-prescribing of controlled substances (EPCS) in over 30 clinics, 10 faculty practices and inpatient services

Assisted in creating a new IT system setup across faculty practice clinics and bringing the clinics online with charting, registration and scheduling systems

Assisted in the facilitation of the deployment of hardware for faculty practice clinics

Provided classroom and onsite training to 800+ nurses on Knowledge Based Medication Administration (KBMA), Knowledge Based Charting (KBC) and Electronic Medication Administration Record (eMAR) based on their workflow

Managed team for implementation of lab integration and subsequent CAP validation

Built lab compendium for multiple lab organizations

maxIT-VCS Calgary, AB 11/12 –08/13

Consultant

Responsible for creating and implementing a go-live plan and training materials for an electronic whiteboard, used by 300 nurses and front desk staff, aligning current practice and workflow

Led training to 500 members of multidisciplinary clinical and ancillary support teams in the use of SCM

Trained 300 members of nursing staff on KBC and eMAR

ESD New York, NY/Springfield, IL 10/10 –11/12

Consultant

Provided activation technical support in documenting the administration of medications on the eMAR, clinical/flowsheet documentation, ED Manager Workflow (Status Board), structured notes, computerized physician order entry (CPOE), order reconciliation manager (ORM) (admission to discharge) and physician documentation (PDOC) within SCM & Meditech during Go-Live

Provided training and education to 1000 members of multidisciplinary clinical and ancillary support teams in the use of SCM

Alpha Solutions Houston, TX 02/12 – 06/12

Classroom Training Lead

Held classroom and onsite training to approximately 1100 staff including clinical, administration and ancillary support teams in the use of SCM

Trained approximately 500 nurses on KBC and eMAR based on their workflow

Developed training materials including trifold quick guides and curriculum for multidisciplinary teams

Developed training materials for order reconciliation manager (ORM) and e-learning outline

Assisted in the development of the in-class and post class exercise of order reconciliation manager (ORM)

Led focused training and activation support to specialty areas such as case management and registration

Performed integration testing utilizing analytical, troubleshooting, and communication skills

Responsible for improving customer service by managing command center operations

Created and coordinated schedules for SCM training team during training project for a large multi-ancillary department organization

Morgan Stanley New York, NY 05/08 – 12/08

Financial Advisor – Global Wealth Management

Lehman Brothers New York, NY / Jersey City, NJ 01/05 – 03/08

Senior Analyst – Municipal Bond Trade Support (06/07 – 03/08) / Senior Derivatives Analyst – NY Core Trade Support (06/06 – 06/07) / Margin Analyst – Institutional Accounts (01/05 – 06/06)

Education / Certifications / Technical Expertise

Le Moyne College Syracuse, NY

Masters of Business Administration (12/2003)

B.S. in Business Administration – Finance (05/2000)

Certifications: Allscripts Enterprise Release v. 5.5 (SCM 5.5) and v. 6.0 (SCM 6.0), AHIMA ICD-10 Trainer Certification

Technical Expertise:

EPIC Ambulatory/Cadence/Prelude

Sunrise Clinical Manager 5.0

Eclipsys XA

Sunrise Emergency Care

Allscripts Enterprise Release v. 6.1 (SCM 6.1), v. 15.1 (SCM 15.1), v. 15.3 (SCM 15.3)

SCI Scheduler

Meditech 5.65

Nextgen EHR & EPM v. 5.5/KBM 8.0

Eagle Gold

Chartmaxx

Standard Register

Sharepoint

Windows 98/2000/XP/Vista/7/8/10

MS Office Suite

MS Internet Explorer

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