Microsoft Office Customer Service
Resume:
Khushbu Amin
Consultant
**** ***** *** ******, ********* VA, 22209
T: 703-***-****
E: ************@*****.***
Summary of Experience and Qualifications
I am a certified Business Analyst with experience in supporting Federal software acquisition processes as well as health care efforts. I am currently supporting the Deloitte Requirements Team on the Veterans Benefits Management System (VBMS) project, the tool used to process claims for benefits. VBMS is a business transformation initiative with the primary goal of expediting benefits to Veterans within 125 days and with 98% accuracy, and to provide consistency in processing claims across VA’s 56 Regional Offices (ROs). This is a client facing role that requires me to utilize skills in project management, and requirements management to support various clients primarily within the Department of Veterans Affairs. Prior to Deloitte, I served as an Intern at Dawa Limited (Kenya), where I was a liaison between IT departments, end users, and our own engineering team with the goal of improving data collection and patient care. I am technically proficient in Microsoft Office products and possess an active NACI security clearance. Federal Consultant
Vets America/Deloitte Sub-Contractor
August 2015 – March 2017
Elicit and capture business and functional requirements utilizing Agile Methodology for the development and enhancement of the Veterans Benefits Management System
(VBMS) of the Department of Veterans Affairs (VA).
Facilitate three-day VBMS requirements gathering sessions on a three-week cycle with VA Subject Matter Experts, VBMS Program Management Office leadership, and end users.
Draft, review, and validate requirements documentation that contains business process models, decision models, and functional requirements for subsequent decomposition and integration by the Office of Information and Technology at the VA.
Research United States Code of Federal Regulations and VA Manual References to map VA business processes to the entitlement claims lifecycle.
Examine current state processes and develop future state functionalities in the form of Application Change Requests, Business Specification Documents, and/or Use Cases.
Business Analyst Intern
Dawa Limited, Kenya
September 2014 – February 2015
Collaborated with clinical subject matter experts to evaluate stakeholders and identify care transition improvement opportunities.
Prepared and presented use cases to a variety of stakeholders including technical, business process owners, and subject matter experts to research, elicit, Page 2 of 2
analyze, validate and document business requirements to ensure that those requirements clearly reflect business needs and correctly represent all stakeholders.
Presented prioritized lists of process redesign, patient activation improvement, complex patient management, and level of care guideline opportunities for hospital systems.
Developed and implemented action initiatives and streamlined recommendations in the areas of policy and procedures that resulted improved customer service and quality care.
Technical Environment
Microsoft Office (Excel, PowerPoint, Word), Microsoft Visio, Microsoft SharePoint 2010, IBM Rational Requirements Composer (RRC)
Education
Bachelor of Science
United States International University, Kenya - 2014 Professional Trainings / Certifications
Business Analysis
Presentation Skills for Consultants
Foreign Language Skills
Hindi – Fluent
Gujarati – Fluent
Swahili – Conversational
References
Available upon request
Contact this candidate