Customer Service Manager
Resume:
Signe Anne Orlow
Chicopee, MA *1013
Cell: 413-***-****
*****.*****@*****.***
Objective: To apply highly diverse professional experience in Administration and Accounting, Customer Service, Marketing, Management and Operations, and Sales, contributing as an integral supporting team member in a fast paced, exciting organization by utilizing my entrepreneurial, independent, and creative spirit combined with business savvy.
Professional Qualities:
Strong interpersonal communication skills, written and verbal, organizational and computer skills
Motivated, dedicated, committed to excellence, strong work ethic
Effectively manage and coordinate simultaneous projects successfully, prioritizing multiple tasks with responsible judgment in a fast paced, dynamic environment
Ability to address tasks with an innovative, pragmatic, and diplomatic approach combined with sound business acumen and attention to detail, accuracy, and thoroughness
Meet challenges with an open mind and an optimistic, flexible, and creative response
Act as the liaison between Senior Executives, clients, and colleagues at all organizational levels to facilitate productivity and accomplish objectives in a collaborative effort, with a profound focus on customer support, satisfaction, and resolution of issues
Administrative Skills:
Effectively navigate Internet, ability to quickly learn and promote use of new technologies
Creation and maintenance of financial spreadsheets; presentation and meeting preparation; creation of proposals, calendar and event planning; travel arrangements
Expertise in addressing administrative, operational, support, and technical aspects of business issues
Comprehensive experience, skills, and knowledge in organizational policies, procedures, and practices
Facilitate in management, coordination of resources, and operational flow
Software and Application Skills:
Completed QuickBooks Pro 2017 Certification Training
Microsoft Office – Word, Excel, Powerpoint, Outlook
Property Management – MRI, Yardi, Timberline, Sage
ACT, Goldmine, Siebel, Bookings Plus, Twin Oaks, Krowd
Financial and ERP Manufacturing Business applications – have conducted training seminars, performed demonstrations, and used Oracle, pc based and several proprietary systems
Education:
Wellesley College Wellesley, MA
B.A. in Political Science with additional Liberal Arts, focus on Mathematics and Economics
Employment History:
Administration and Accounting:
Eva Enterprises LLC Holyoke, MA
Office Manager/Bookkeeper 2016 - 2017
Recorded all financial transactions, including purchases, sales, receipts and payments, posted to accounting journals/QuickBooks software and reconciled to ensure their accuracy for 5 companies, all separate entities
Accounts Payable, Accounts Receivable, Banking, Payroll, basic Trial Balance and Clerical
Processed all A/P with Project/Job assignments and Budgets, resulting in exact P & L reporting for all 5 companies by job
Maintain independent contractor files, W-9’s, Certificates of Insurance, and 1099 Y/E processing
Ensure all office insurance is current: liability, Worker’s Compensation, prepare WC/payroll audit
South Middlesex Opportunity Council - $85M Non Profit Organization Framingham, MA
Accounts Payable Administrator for Housing Business Office 2014 - 2015
Responsible for accurate and timely processing of all accounts payable transactions for all Housing locations including Housing headquarters
Tracked and trended various expenses related to Housing operations by cost center and G/L account code
Cross trained to manage Accounts Receivable, rent collection, and maintenance requests, Business Office operations
Project management for Development Team, contractual agreements with specified vendors, budgets, and expenses
Processed biweekly time sheets for Housing Division, verified and delivered to Administration, distributed checks
South Middlesex Opportunity Council Framingham, MA
Administrator - Ready, Willing, and Able Division, Temporary Labor Workforce 2013 - 2014
Implemented QuickBooks to manage temporary workforce, timesheets, and billing for 170 properties and 70 employees
Tracked hourly time by employee, skill, and hourly rate by location to produce bi-weekly timesheets for payroll
Generated invoices monthly for intracompany chargebacks to properties for labor and expenses, track A/R and payments
Dispatched employees daily to properties by priority for maintenance, turnovers, and yardwork according to work orders outstanding, tracking progress, and completing work orders
Sales, Marketing, and Administration for Accounting, Distribution, and Manufacturing Software:
Nitorum Corporation . Norwalk, CT
New England District Manager 2000 - 2001
Built relationships with Fortune 500 financial and high-tech companies, nurtured New England territory from remote home office, coordinated with headquarters in Connecticut
Sold Web based resource allocation solution for engaging and paying Contract Professional Service companies with expenses greater than $100M in IT
Controlled all aspects of New England operations, accounting, scheduling, and reporting
ORACLE Systems Group Lexington, MA
Senior Sales Representative 1989 – 1993, 1997 - 2000
Sold Oracle Application Systems for Accounting, Distribution, Assemble to Order, Manufacturing, and Customer Service and database tools targeted toward companies under $250M in the financial and high-tech arenas
Cultivated Greater Boston territory as well as Maine, New Hampshire, and Vermont
Collaborated with Oracle Territory Managers and Consultants on strategies, events, schedules, and resources for lead generation, demonstrations, contract negotiations, and implementation
Achieved 105% - 170% of $1.2M quota in 1997, 1998, and 1999, largest deal resulting in a $3M international contract, 4 deals over $1M each
Business Owner:
The Signe Effect Personal Services Westborough, MA
Sole Proprietor 2009-2012
Offered a wide variety of personal services to busy families, single professionals and elderly or rehabilitating people
Event planning – guest lists, invitations, RSVP’s, decorations, menu, caterers, entertainers for all social events
Organized financial and administrative office space and paperwork, filed, sorted, cleaned, decluttered, and reconfigured
Home redecorating, personal shopping, or gift baskets for any occasion
Property Management:
Stonegate Apartments aka Fairfield Properties Marlborough, MA
Assistant Manager/Marketing Manager/ Leasing Manager 2006 - 2009
Managed all Marketing, Outreach, Internet, Advertising, and Resident Retention event planning
Established Strategic Alliance network of cross marketing relationships with local businesses
Maintained visibility and participated in Corridor Nine Chamber of Commerce and Marlborough COC events
Planned and executed monthly Resident Events with historically popular attendance, creative and interesting themes and activities to promote resident retention through community bonding and sense of belonging with their neighbors
General administration of the property and all related management functions, including coordinating leasing efforts, promoting lease renewals, resident relations, and team building for 212 unit residential apartment community
Complete Sales Cycle from initial inquiry, through Property tour, File approval, Lease execution, and Move-in
Edgewater Properties Framingham, MA
Office Manager/Leasing Consultant/Administrator 2003 – 2006
Administered leases and managed property for 300 unit residential apartment community, competitive marketing
Responsible for all accounting and reporting tasks: application of cash receipts, collection on delinquencies, processed Purchase Orders, researched open AP Invoices, GL allocation, reconciled and paid utility bills, inventoried and ordered office supplies, performed computer system maintenance
Fielded and directed maintenance calls, resolved resident issues, negotiated lease renewals
Restaurants:
Olive Garden W. Springfield, MA
To Go Specialist and Host March – August 2016
Panera Bread Westborough, MA
Bakery-Café Customer Service Associate 2011-2012
Contact this candidate