From: Ms. Marsha Evans. 1-262-***-****. **** W. Roosevelt Drive. Milwaukee, WI 53216.

To: Human Resources:

As a candidate for employment, I present myself equipped with a Master’s of Science Degree in Administrative Leadership of Adult & Continuing Education; with major course work in Instructional Design, Human Resources and Organizational Development, and Total Quality Management, all of which has prepared me for leadership and management roles in a wide range of areas including consultant on leadership and management development; staff training and career development, as well as Instructional Design and Educational Technology. These include pre-employment and in-service training and workforce development focused on job-related skills and competencies, human resource training and development aimed at bettering the performance of individuals and groups,; project management and coordination of volunteers, community outreach, and implementation of adult learning programs; vocational and technical education, university extension, adult basic education, adult literacy, continuing professional education and program development in health, religious, manpower, youth, and educational leadership of other agency and community educational programs which save time and money.

My knowledge and experience encompasses creative program design Instructional Systems Design (ISD) ADDIE, rapid prototyping, and adult learning theory that inspires the workforce and creates a competitive advantage for businesses. Possessing a very strong instructional skill set, specifically in training delivery and design have supported key learning programs and created an environment for rapport and credibility with medium to small audiences in formal and informal settings; with board members, stakeholders and clients. Using a variety of delivery methods, I have been able to create, develop, and implement F-2-F classroom trainings, and synchronous and asynchronous learning events; enabling transfer of knowledge to the workplace. Practice includes knowledge required to identify, select, adapt and apply a variety of learning technologies to meet the needs of learners; the ability to develop and deliver a curriculum in a learner-centered and engaging manner. Current with best practices using various instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures has supported new and existing employees to learn job-related competencies.

Education also includes a Bachelor’s of Arts in Educational Studies/Elementary Education/Sociology, which has prepared me to analyze educational problems in a variety of learning environments that educate and counsel individuals relative to health & human services, career services, childcare, nonprofit or government organizations, private educational and recreational settings. Through coursework in educational psychology and practice my critical understanding of social educational policy; how educational institutions function, how individuals grow and change; and how social groups are shaped by educational processes has advanced. My skills have been honed to use quantitative methods, including testing and measurement to enhance educational activities related to instructional design, classroom management, and assessment to facilitate learning processes in various educational settings. Furthermore, holding an Associates of Arts in Urban Teacher Education/Sociology, has prepared me for supportive roles in administrative and teaching in metropolitan agencies and inner-city schools; to meet the educational, emotional and social needs of at-risk youth in urban society, Experiences include teaching and facilitating educational programs at alternative schools, foster and child care facilities, social service organizations, adult learning centers, Head Start programs and with families of diverse ethnic, cultural and socioeconomic backgrounds and the like.

Nine years of progressive career experience teaching, training and presenting has enabled me to make strategic decisions, carry out organizational development initiatives; and make cost effective choices associated with designing/developing training and professional development programs. My engagement in employee training and development has included multiple and changing roles including: learning strategist; business partner; project manager; and educational coordinator; which have improved the ways both people and systems accomplish work, obtain new knowledge and skill. These include creating and delivering professional development learning events learning experiences that build confidence and momentum toward the future for staff, volunteers, and community partners. Consulting as organizational development specialist, I have successfully shaped organizations future vision and mission: by planning and implementing changes in both work practices and office environment behaviors; utilizing quality management principles, which link organizational initiatives to evaluate staff, job-related skills gaps, and competencies. Moreover, experience includes in delivery of educational training, employment services, vocational counseling, social services, and case management with economically disadvantaged populations.

Likewise, with strong planning, organization, and problem solving skills; I have been responsible for managing, engaging and evaluating staff to improve procedures to help organizations ensure a stable, motivated, and highly qualified staff. Proficient utilizing technology to analyze and create reporting systems, I have monitored organizational activities to direct resources where they have the greatest impact; appraised staff performance; set performance targets and assessed performance against those targets; facilitated decision-making ensuring early detection and prevention of problems and optimal corrective action such as internal audit, aligned with and ISO business standards. Exceptionality, in systematic investigative, corrective and preventative actions have been effective and led to improvements pivotal in overall quality management system (QMS). Knowledge of contemporary human resources has enabled me to successfully develop and implement organizational H.R. data-driven strategies and tactics that comply with a wide range of laws and regulations. Collaboration with multiple stakeholder groups has enhanced my ability to evaluate and impact learning at both organizational and individual levels thus benefiting informed decision making strategies fostered by relationship management; cooperation, teamwork, and forward thought solutions.

Presently, my work is that of a K-5 full-time teacher and a part-time Program/Quality Control Manager in a transitional home-based setting overseeing youth in foster care with severe behavioral, developmental, mental health and substance abuse issues. In both professions exceeding client expectations and improving the organization’s overall performance is my principal goal. Considerable practice in casework principles, teaching, and training in counseling methods has enabled me to help these young people in crisis advance toward a healthy adulthood. Value has been added by providing my staff with ongoing educational opportunities and socio-emotional mentoring trainings to assist youth who display challenging and escalating behaviors, and who experience crisis. Duties relative to Program/Quality Control Manager include fiscal oversight of the operation and program monitoring and development including, data collection ensuring program meets all county, state, and federal compliance requirements; assurance of accurate and up-to-date policies and procedures; oversight of client admission and discharge processes; delivery of resident programs and support services; evaluation, review, and updates to resident assessments and treatment planning. Moreover, responsibilities comprise determining, anticipating, and addressing, program concerns; forming community partnership, writing time-sensitive reports; providing direction and technical assistance, hiring, supervising, and providing professional development relative to Child Protective Services. Thank you, for this opportunity and for taking the time to review my cover letter and resume. I look forward to speaking with you very soon.

Sincerely,

Ms. Marsha Evans - https://www.linkedin.com/in/evansmarsha

MARSHA A. EVANS 262-***-**** aczvt7@r.postjobfree.com 3631 W. Roosevelt Drive Milwaukee, WI 53216

Expertise:

training design facilitation needs Assessment & gap analysis Joint application design (JAD)

adult & continuing Education adult learning theory

instructional systems design, addie & rapid prototyping

web 2.0 technologies asynchronous /synchronous learning

team leadership & organizational development

pre-employment & in-service training

human resource & workforce development

child & family advocacy community outreach

human services/case management crisis intervention

early childhood education & elementary education curriculum & Instruction

Child Protective services at risk youth programming

diversity & leadership in multicultural organizations

project management & budget planning

organizational development

human resource consultation

quality management monitoring & evaluation

education policy analysis

professional & technical writing

Summary:

An entrepreneurial spirited, proactive and committed servant leader

A systematic thinker with superior organizational, time management, prioritization and human resource skills

Staunchly determined, proactive, articulate, energetic, resourceful, and results orientated individual

Proven capability to work well with diverse others under precarious and demanding circumstances

Committed to ethical practice, diversity, integrity, and compliance with Federal, State, Local guidelines

An unrelenting drive to create and build collaborative relationships that bring stakeholders together

Highly motivated, and resourceful professional, who welcomes challenges with a can-do-attitude

Self-directed individual, who follows through on commitments, with a passion for helping others achieve goals

Innovative, flexible-minded individual with a record of setting and achieving ambitious objectives

One who takes satisfaction in every opportunity to provide superior customer service

Chosen Accomplishments:

1. Created an ethics education and training program in a blended and f-2-f formats including training and resource guides, geared towards department administrator’s to promote integrity and honesty to decrease errors in ethical decision making, and avoid conflicts between employees’ own personal interests, and their public responsibilities.

2. Coordinated the design and development of just-in-time training for staff, which modified procedures/training guides to improve efficiency, staff buy-in and ownership, along with a process map to identify and clarify business procedures that reduced organizational ambiguity.

3. Developed a two week intercultural awareness training prototype for executives to supplement integrated e-learning activities and satellite installation’s to improve cultural knowledge and interactions, leadership and communication skills, cohesiveness between international units and speed in decision-making processes, and overall productivity and revenue for the organization abroad.

4. Designed the “Successful Career Transitions”; course utilizing web-based teaching platform (d2l) to provide participants with information required to develop and enhance their career options.

5. Collaborated with an instructional design team to create a hybrid distance education and f-2-f literacy program prototype “Matokeo Ya Uafutaji Kawa” literacy community outreach program” in Dakar, Senegal to provide a community-based, non-formal literacy and tutoring program in partnership with the graduate level leadership class of Cheikh Anta Diop University to serve women who were functionally illiterate.

6. Implemented strategies utilizing adult education and vocational counseling to facilitate training for the unemployed, underemployed and dislocated workers for workforce opportunities regarding growing trade enterprises (e.g., green technologies and retrofitting).

7. Facilitated workshops and training relative to computer skills, resume writing, interviewing, and job search skills, vocational education opportunities, employability and work ethics, health, anger/stress management and parenting and family relationship skills.

8. Participated as project manager and team member to create the UWM 2010 “View Book” for the English department.

9. Negotiated successfully with a project management team to create marketing materials for r2d2 to encourage educators and lay persons to become moderators, for r2d2’s two websites serving disabled students - Access-ed and Access-Mainstreet, including usability testing, evaluation, and measurement.

10. Lead a 3-day conference for high school students to acquire tools for college transition, student leadership, workforce development, and academic success; focused on building social capital, utilizing strengths within a team, and networking in a professional setting.

11. Edited, produced and finalized content for three chap books prior to publishing entitled, “A Backward Glance”, “Ebony Eyes”, and “Remembering”.

Work experience:

Teacher – Malaika ELC - 7/2015- Present) Malaika Early Learning Center is a stimulating, state-of-the-art learning facility dedicated to the young children of Milwaukee, which has helped over 600 children ages 3 to 3rd grade; from some of Milwaukee’s poorest neighborhoods develop the cognitive, social, and emotional skills needed to be successful in school.

Chosen Accomplishments:

REVIEWED, PLANNED, ORGANIZED, AND IMPLMENTED, WITH A CO-TEACHER. A DEVELOPMENTALLY APPROPRIATE PROGRAM FOR CHILDREN AGES 3 1/2 TO 3RD GRADE.

Provided a learning environment and experiences that promote physical, social, cognitive, and emotional growth.

Assessed the development of children and provide individualized planning to support the needs of children.

Communicated with families and engaged them in the learning process.

Advised and supported other staff (i.e. assistant teacher, floaters, AND VOLUNTEERS).

Quality Control Program Manager - Mercy House (8/2014) - Present) (part-time) Community Support Services -Mercy House is a short term residential program that provides a safe, monitored environment for teen youth with mental disorders or substance-use disorders awaiting court hearings, placement in foster care, group home care, and other residential treatment programs, or who are pending a return home.

Chosen Accomplishments:

reviewed, and established quality standards protocols that strengthened organizational development, which achieved best practice and compliance that resulted in internal and external satisfaction with stakeholders.

drove continuous improvement and developed long-term quality improvement initiatives to ensure 24 hour care compliance of admission processes with agency and local, state, and government standards.

decreased errors in program implementation by maintaining a high level of daily communication with key personnel, monitoring, and evaluating to assure responsibilities for the daily program assignments were clearly delineated.

Recruited, and supervised all personnel, and coordinated the required and appropriate orientations, education, training, and in-services (e.g., crisis intervention) for staff resulting in accordance with licensing requirements, state guidelines, and community needs.

Developed grant funding to lead resident programs and assessments in-house mentoring program for high-risk youth with present or past involvement with the juvenile justice system, (e.g., weekend adventure outing club, earn it learn it work program and school for youth).

Classroom Teacher – St. Charles Youth & Family Services (2014) – (2014) St. Charles is a non-profit human agency providing an array of prevention and intervention services for 9th -12th grade students diagnosed with mental illness and/or severe emotional disorders (E.G., anger, add, delayed cognitive skills, depression, etc.) by providing alternative curriculum and instruction, in an alternative educational environment.

Chosen Accomplishments:

adapted the curriculum by using a differentiated instruction approach, and developed teaching materials SO that all students could learn from more effectively, regardless of differences in ability.

Increased student motivation, and efficiency, by guiding students’ to take an active role to learn by teaching, which lowered inhibitions and increased their sense of purpose, and attendance rate.

helped students gain important key qualifications like teamwork; planning abilities; reliability; presentation and moderation skills; and self-confidence.

facilitated a peer-mediated instruction as an intervention strategy discourse that strengthened student's social ties, and that minimized troublesome classroom behaviors when they arose.

Initiated an exercise and movement program that decreased stress levels, energized and renewed students, which improved learning for all students.

helped students learn career exploration skills, job life skills, and post-secondary educational internships skills necessary for them to live independently with 25% finding employment after graduation.

Interim Program Director/Lead Teacher - New Horizon Daycare (2013) – (2014) New Horizon Daycare Milwaukee is a childcare provider for 50 plus children 6 weeks -12 years old.

Chosen Accomplishments:

As the fifth director in a THREE-YEAR period with high staff turnover, successfully maintained the 3 Stars Youngstar rating by obtaining, producing, and organizing 400 plus pages of required documentation, under an extremely constricted time-frame of 90 days.

Conferred with Youngstar consultant, and 4-C’s to acquire a Micro-grant of $1000 to buy classroom furniture and supplies.

Expedited the opening of a new baby room creating $800 of increased weekly revenue. Administered a swot assessment that identified the strengths, weaknesses, opportunities, and threats of the organization, resulting in strategy implementation aligned with organizational initiatives, resulting in better use of resources.

Assisted with a divestment strategy to eliminate unprofitable, operations (e.g., staff, insurance, and vehicles etc.) by reducing hours of operation, hiring part-time staff and volunteers, which resulted in more steady revenue and more accurate forecasting plans.

Initiated a “partnering program”, with community colleges to successfully acquire talented staff, and external organizations and which led to volunteers/trial employees being hired at no cost, which created greater productivity, reduced costs, and increased marketplace value.

Used creative talents to illustrate, and design staff trainings, parent events, monthly parent newsletter, marketing, and other internal and external communications.

Educational Coordinator/Lead Teacher - Northcott Head Start (2011) – (2013) Northcott Head Start is a federal program that promotes the school readiness of children ages birth to 5 from low-income families by enhancing their cognitive, social and emotional development.

Chosen Accomplishments:

assisted with coordinating the education program, trained teachers on the use of the online ‘Creative Curriculum gold Series’, which resulted in accurate monitoring and documentation of student progress and successful interventions, which helped children excel and receive necessary services.

supervised teacher assistants & volunteers ensuring compliance with regulations leading to avoidance of sanctions from overseeing agencies.

contributed to children’s academic success & higher intrinsic value by teaching and giving children a chance to succeed & become well-rounded through modeling of proper social interactions with others.

Employed current marketing techniques, including print and electronic media advertising campaigns, Web-based promotional techniques to specifically target and attract a variety of diverse audiences including families, young children and adults.

Consultant/Health Care Coordinator/Marketing Specialist - Center for Quality Community Life (2011) – (2011) Center for Quality Community Life, Inc. is a non-profit organization founded in 2010 to improve the socio-economic, education and health conditions of the underprivileged, new mothers, children and families in Milwaukee Community.

Chosen Accomplishments:

developed high-quality health education workshops for clients and families, and delivered case management activities that helped clients overcome obstacles and distractors to accomplish healthy goals.

provided weekly home visits to clients; in adherence to State Medicaid/Medicare, Title 19, forward health and “cares” guidelines coaching them on pre/postnatal care, parenting skills, and nutrition. etc.

improved clients’ well-being and self-sufficiency by successfully matching clients with other community resources.

increased recruitment and retention of clients by 20% via marketing at various community events.

Training /Communication Specialist - Esenahs Community Support Services, Inc. (2008) – (2011) Esenahs Community Support Services, Is an Individual/Family Services business providing support for vulnerable others to better their own lives; contribute to their community and break the cycles of poverty.

Chosen Accomplishments:

conducted needs analysis and implemented training solutions for diversity, performance management, coaching,

management development that enhanced performance.

Provided leadership and consultation in the design of competency-based tools to assist in the recruitment, succession planning

associate development, and compensation areas.

wrote new policy and procedural manuals detailing comprehensive policies and procedures that reduced training time, increased

employee’s time management, improving efficiency, and consistency generating one new contract worth $28,000 in increased

revenue.

project planning SPEARHEADED team that created organizational solutions, by implementing cost effective training programs and

events; including: manager-in-training program, onboarding processes, staff on-the-job training and technical training that improved efficiency.

developed and coached management, and direct reports in the areas of program design and development, consulting, gap analysis,

and project management.

employed training workshop including role play, self-assessment, and 360 “Feedback’, meetings for direct reports and management, which resulted in increased improvement in decision making, team work, and leadership behavior’s.

Education Outreach/Adult Services Specialist - Esenahs Community Support Services, Inc. (2006) – (2008) Esenahs Community Support Services, Is an Individual/Family Services business providing support for vulnerable others to better their own lives; contribute to their community and break the cycles of poverty.

Chosen Accomplishments:

designed an e Library for employees to research clarity of roles, work procedures, policies and responsibilities on an as need basis, which achieved organizational objectives.

promoted outreach and education efforts throughout the community that promoted recruitment/marketing efforts resulting in heightened collaborations with La Causa and other community support agencies.

created a databank using client histories and profiles to determine their interests, which resulted in a 40% client increase in attendance at monthly agency events for at-risk-youth and their families.

provided case management by assisting 65% of hard-core unemployed clients in identifying and obtaining employment, available benefits, social and community services.

acquired an 85% referral/satisfaction rating in developing and maintaining relationships with clients ensuring that clients received comprehensive services from program; (e.g., health, disability, and social services etc.)

accomplished an overall increased post-program advancement rate of 55% (e.g., college enrollment or sustaining employment) for participants.

developed fruitful relationships with community based organizations and employers (e.g., ticket to work, etc.) by coordinating meetings and agency events, which expanded community job placements, evidenced through tracking and reports.

Education Intern/ Teacher Assistant – Milwaukee Area Technical College (2004) – (2005) Milwaukee Area Technical College is a public, two-year comprehensive technical college, offering exceptional educational and training opportunities and services to the diverse metropolitan area by engaging with partners to advance the quality of life for our students and community.

Chosen Accomplishments:

assisted in advising students regarding course enrollment, program and course content, lifelong learning and other program-related issues.

education & training:

courses in technical writing/communication - University of Wisconsin-Milwaukee – (2011) - (2012)

masters of Science – administrative leadership adult & continuing education - University of Wisconsin-Milwaukee - (2008) - (2010)

bachelors of Arts – educational studies/Broad Field Social Sciences - Wisconsin Lutheran College – (2005) - (2007)

associates of Arts - Urban Teacher Education/Sociology - Milwaukee Area Technical College- (2003) - (2005)

Awards Certificates of Achievement:

Family Development TRAINING (FDC) CREDENTIAL

THE REGISTRY Wisconsin’s Professional Recognition System - Level 16

University of Wisconsin-Milwaukee – A.A. Student Academic Services for Outstanding Achievement (2010)

Milwaukee Area Technical College - Urban Minority Teaching, Comprehensive Literacy, Math, and Science Education Certificate (2005)

Community Service Volunteerism:

The Parenting Network - Grant Writing-Facilitation (2010) – Community Café outreach (2014)

Professional Memberships:

Association for Talent & Development (ATD) (2014- present)

The National Association for Education of Young Children (Naeyc) (2014)

Public Policy Forum of Southeastern Wisconsin (PPF) (2011)

National Association of Professional women (2011)

Milwaukee Area Technical College (MATC) Advisory Board (2005)

Contact this candidate