Customer Service Sales

Ani Geragosian

425-***-**** **********.***@*****.***

Human Resource Professional

SUMMARY OF QUALIFICATIONS

Strategic business professional with solid experience in a leadership role of Human Resources Management, in various leading industries. Solid understanding of business and people priorities and collaboration with teams in delivery of expected measurements and solutions.

An effective communicator and team builder with a reputation for managing internal/external relationships that foster longevity and overall revenue growth. Passionate and innovative individual, with excellent organizational and interpersonal skills. Hold very strong work ethic, and always strive for excellent results. Solid understanding of today’s rapid and complex changing work environment. Hold strong business and people acumen, and ability to influence business leaders at an executive level, with the ability to display quantitative analysis of business structure. Always strive for continuous improvement through research, program and data interpretation. SHRM-SCP certification and MBA in HR Spring 2017.

PROFESSIONAL EXPERIENCE

A. G. Management/HR Consulting, British Columbia/United States 2012-2016

Served as Management and HR Consultant to start-ups and small businesses in USA and Canada.

•Analyzed organizational structures to develop directions, goals and metrics.

•Served as Human Resources Business Partner; participated in full cycle recruiting, administrated employee benefits, processed terminations.

•Designed and implemented HR strategies in alignment with both business and HR functional objectives, and remained customer focused.

•Implemented an action plan for follow through of core HR policies and regulations, as well as local workforce laws.

•Utilized P&L & financial reports to identify opportunities and risks.

•Created operations, sales and training manuals to best fit organizational needs.

•Developed, trained and implemented company handbook with effective policies to support the organization.

•Oversaw revenue management, project management, and accurate headcount planning, actively recruited and always looked for new talent.

•Collaborated with clients within Operations and HR projects and identify interventions needed to improve organizational effectiveness.

V&R Holdings (Ed Hardy Fashion Brand Licensee), Los Angeles, 2009 - 2011

Operations/Human Resource Director

Workforce management and workforce development practices to achieve sustainability and align company goals and objectives. Developed employee performance guide to identify opportunity for development and bridge the gap between management.

•Developed departments, teams and employee relations with management.

•Managed HR/IT/Design/Manufacturing Programs in a complex business context.

•Successfully achieved effective employee development, retention and reward programs.

•Developed and implemented PMI/KPI/P&L best practices throughout project lifecycles.

•Identified problems and implemented appropriate solutions.

•Worked with vendors in China, Russia, and India to improve employee retention.

•Coached, mentored, and promoted employees to supervisor levels.

•Oversaw financial, inventory and systems planning, control and reporting.

•Dealt with sensitive, confidential and stressful situations while maintaining professional behavior, integrity, ethics and confidentiality.

•Demonstrated external and internal customer service skills.

•Identified business environment needs based on changing regulations, government rules, policies, and procedures and implement solutions.

Verizon Wireless, Los Angeles, CA 2001 - 2009

Recruiting Manager – Special Assignment

Provided oversight for 15 retail locations including Circuit City kiosk hiring project.

•Planned and implemented recruitment activities; participated in job fairs.

•Conducted talent development projects for internal and external placement.

•Executed Federal/State regulations guidelines and legal practice of the law.

•Conducted in Civil Treatment/Leave of Absence/STD/FMLA training seminars.

•Worked with management on reports, data measurements and restructuring.

•Investigated employee matters such as code of conduct, harassment and theft.

•Promoted diversity, employee morale and a positive work environment.

•Participated in merit increase and job performance evaluations, promoting over 30 individuals to sales, customer service and management roles.

Store Sales Manager

Managed daily operations of one of largest Verizon stores in LA with annual revenues of $1.5M and sales staff of 40+. Built relationships with Samsung, BlackBerry and LG.

•Developed, trained and coached management teams to meet revenue targets.

•Developed change management plan, and managed communications.

•Coached lead support team on talent selection process and how to manage individual employees.

•Assessed individual and team performances; initiated development plans.

•Consistently exceeded monthly sales goals and year-over-year growth by 20%; earned highest rating in customer service surveys of 100%.

•Achieved operations audit score of 85%+, implemented policy and trained 100% of staff, reduced inventory loss to less than 5% and produced return margin of 3%.

Sales Operations Consultant

Responsible for sales/marketing operations of seven retail stores in prime locations.

•Conducted audits to ensure FCC/Sarbanes-Oxley regulations were implemented.

•Executed strategy planning in achieving 100% on state audits.

•Participated in developing and standardizing new store-opening processes.

•Implemented necessary training for management teams.

•Managed & distributed all visual merchandising to the retail stores, ensure all planograms, phone placements and pricing is executed accurately.

•Communicated & rolled out all required merchandising resources; such as future projects, new phone promos, fixture rollouts to retail stores.

EDUCATION* PROFESSIONAL DEVELOPMENT

MBA Human Resources Management; Capella University, Spring 2017

Bachelor of Science; Business Management; Woodbury University 2007

Conflict Management & Civil Treatment; Outsource Institute

Facilitating Training Certification; Outsource Institute

AWARDS * ACTIVITIES

Associated Student Government: Vice President, 2006 - 2007

Vice President Student Government Recognition, 2006 - 2008

Outstanding Leadership & Citizen Award, 2007

Alpha Sigma Lambda Honor Society, 2008

Lamp of Leadership Award, 2008

Certificate of Appreciation: From Barbara Boxer U.S. Senator

COMMUNITY INVOLVEMENT

Treasurer/Marketing & Social Media, ACA Committee

Director of Marketing; European Society of BC Committee

Project Director & Development, ATHGO International / NGO

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