Manager Customer Service

Jon Vincent Nicandro

Email: **********@*****.***

Cell: +1-949-***-****

C a r e e r S u m m a r y

More than ten (10) years of professional experience in the Information Technology field, particularly in the area of Data Center Operations for Banking Institution.

Demonstrated accomplishments in the fields of mainframe computer operations &

support, data-communication systems, and some systems administration works, with strong troubleshooting and problem-solving skills.

Work effectively & independently or as part of a team. Innovative, detail-oriented, & able to handle multiple tasks in an organized & systematic manner.

S k i l l s S u m m a r y

NCR, HP, Sun Solaris, IBM (AIX, AS/400, RS/6000), Tandem Himalaya K1000, Storage systems (EMC, Tivoli, Omniback, Robot), BCV, RAID, Win98/NT/2000/XP, Union, Kern, LAN/TCP-IP

UNIX, Basic Cobol, C, TACL, JCL, FNS-BANCS, Base24, BESS&Swift Systems, Oracle v7 & v9.i, SQL-RDBMS, MS-SQL, Datawarehouse, DOS, Windows (98, NT, 2000, XP, Server 2003, Exchange 2003), MSOffice (Excel, Word, Powerpoint, Visio), Docsafe COLD, HEAT, Control-M, Telnet, FTP, DNS

P r o f e s s i o n a l E x p e r i e n c e

STAPLES (part-time weekend job) November, 2014 to Present

- As a Certified Computer Tech, addresses all customer concerns with their computer desktops & lap-tops (hardware & software) problems including other related technical issues that pertains to their emails, network, printers, tablets, and mobile devices. Process order intake and actual on-hand troubleshooting & repairs according to Staples excellent standard of service.

- Ensure all computers/devices being serviced have proper documentations and asset tags and must be connected to the Security Alarm Monitor on a 24/7 routine for safety and audit concerns. See to it that workplace are clean and orderly at all times and the Tech-bench's tools are always in their proper places for ease of access and availability.

- As a Staples Sales Associate, performs other day to day duties such as cashier, business machine associate, stock inventory personnel, and Staples Kiosk orders assisting customers when items are not available on the store shelf & floor.

- Ensures all customers' questions regarding Staples products are answered prior to their purchase.

- Advice/upsell related items to their purchase including product warranties and support services.

LAJ, Inc. November, 2005 to Present

- As a Systems Administration Support, performs various in-house maintenance & troubleshooting of

all computer systems and peripherals including hardware/software/&network installations &configurations.

- Developed LAJ Merchandise Administration System on a Mandrake v9.2 - Linux platform. Building the Linux system from the ground up and migrating the Excel database to Linux for order management, inventory control, invoicing & returns.

- As a Product Manager/Merchandise Analyst, primary function is to scrutinize accuracy of all incoming shipments as per their invoice and cost breakdown documents. Ensuring gold weight, diamond carat & quality, and all detailed computations are precise as stated therein.

- Audit, monitor, & control product ordering & dates of delivery, item count & cost discrepancy, and overall precision of jewelry design and specification. Assists in Sales and Customer Service as needed.

Designer Rug Warehouse May, 2004 to October, 2005

- As a Database & Systems Custodian, proficiently handled the database (Everest) &

computer systems upkeep & performance. Managed hardware/software/& network installations

and maintenance. Troubleshoots all other system & network related problems.

- As a Warehouse Supervisor/Customer Sevice Rep, adeptly created forms & organized files of all

warehouse related documents. In-charged of shipping & receiving, warehouse employees timetable and

expenditures, overall warehouse organization and control including, but not limited to, walk-in customer

assistance, stocks inventory, equipments & supplies, and building security.

National Commercial Bank April, 1993 to October, 2003

- Operated HP-UX System as a shift leader (using FNS-BANCS with Oracle v.9i & SQL-

RDBMS). Responsible for all operations tasks (online monitoring, diskspace capacity, batch

runs, media availability, backups & recovery jobs) and ensures an error free environment.

- Managed new program releases from development up to production environment for online

applications &/or batch jobs, with preparations for rollback scenarios for possible errors &/or

unwanted software behaviors.

- Provided the upper management for reviews, feedbacks, & recommendations for any system

events or new hardware/software that may impact online uptime &/or otherwise affect normal

operation procedures.

- Documented operations procedures prior to the procurement of the bank's ISO 9001/DNV

certification. Created checklists, devised shift-turnovers, and filed error logs for ease & control of

all operation's daily jobs.

- Supervised users/customers requests and ensures a 24-hour turnaround time for completion

using Windows Heat System for tracking & control.

- Administered & operated Docsafe COLD System (IBM-AIX/RS6000 server on a WindowsNT

platform) & ensures 100% uptime to provide users quick & accurate access of their required

reports & data.

- Innovated automation of routine jobs (in batch runs &/or daily jobs) to minimize operator

intervention errors, and assisted setting up Control-M job scheduler.

- Created Bancs Visual Monitoring System using Unix program & Windows application that

utilizes color schemes (green=normal, yellow=warning, & red=critical) to minimize downtime &

rectify application errors and other system abnormal behaviors as soon as possible.

- Involved in migration project of the bank's core system from VRX/E to UNIX operating

system, as well as from NCR to HP-UX mainframes.

- Operated NCR 5100 MP-RAS SVR4 UNIX Systems, NCR 9800 VRX/E v4 (using JCL, MCL,

& SCL commands, etc.), TANDEM Himalaya K1000 on a Base24 (XPNET v.5) application, &

Bess/Swift System.

- Knowledgeable with UNIX, C, Basic Cobol, & TACL programming. Proficient on most

personal computer (PC) based applications (Excel, Word, Powerpoint, Visio, etc.).

- Experienced on LAN/TCP-IP, & X.25 Network environments using QVT & OV4 as terminal

emulators.

- Acts as ops. manager's representative in his absence or if outside of normal working hours.

BancNet, Inc. August, 1990 to March, 1993

- Worked as a computer operator (using NCR-9800 VRX/E System with JETCO

applications) & as a data-communication specialist.

- Troubleshoots problems with online applications, batch programs, &/or network connection

errors.

- Responsible for system's performance maintenance, disk-space allocations, & other

system's administration's work.

- Handled various data-comm. peripherals (modems, protocol converters & analyzers, etc.)

which includes leased lines and cable installations.

- Performed network tests among member banks with newly accredited banks.

McGeorge Food & Industries (McDonald's) February, 1988 to July, 1990

- As an assistant manager, skillfully managed store operations & procedures that

includes rigid crew trainings and orientations to achieve the store's daily QSCV (Quality,

Service, Cleanliness, & Value).

T r a i n i n g s & S e m i n a r s A t t e n d e d

Al Faisaliah Advanced System Tech.

HP-UX System & Network Administration

HPOV Omniback Fundamentals for SysAdmin

01 Systems

DocSafe COLD Administration

Applied Communications Inc. (ACI)

Tandem Base24 v.5 Operations

Tandem Base24 v.5 Overview Module

(Self-study)

UNIX Shell Programming

UNIX System's Administration

UNIX v.4 Fundamentals

International Turnkey System (ITS)

Tandem Operator-II Course

Tandem Basics & Fundamentals

NCR/AT&T Philippines

NCR VRX/E Operations

VRX/E STAM Concepts

Basic Data Communications Course

Accelerated COBOL Programming

McGeorge Food & Ind.

Basic Management Dev. Program

E d u c a t i o n

Don Bosco Technical College

Mandaluyong City, Philippines

Major: Electronics & Communications Engineering, B.S. E.C.E.

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