Customer Service Administrative Assistant

SUMMARY

EXPERIENCE

HOLLY TRUGLIO

**** ********** *****, ************, ** 28078 C: 404-***-**** **********@*****.*** Dedicated and focused, energetic professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

10/2016 to 01/2017 Service Advisor

Hendrick Automotive - Concord, NC

Effectively handled customers discrepancies

Contributed to repeat and referral business by using strong customer service and problem solving skills.

Compiled reports daily in Excel to track sales and maintain up to date customer information for follow up and repeat business.

09/2013 to 09/2016 Assistant Shop Manager/Administrative Assistant Snider Fleet Solutions - Charlotte, NC

Managed 4 technicians.

Dispatched 10 to 40 service calls daily for 8 technicians. Evaluated customers needs, created tickets, collected inventory, obtained payment or PO's for billing of invoices.

Communicated with customers via phone, email and in person to obtain payments on outstanding and daily accounts.

Scheduled and confirmed up to 10 alignment appointments for shop on daily basis.

Headed payroll and scheduling of employees.

Provided support for VP, 3 Regional Managers, 8 Branch Managers and 25 Salesmen to track all locations and salesmen numbers to keep updated on profit for all locations in Excel 16 times a month.

Trained 4 new employees quarterly

08/2010 to 09/2013 Food Services

Costco - Buford, GA

Assessed and trained personnel for promotion to cross-functional operations. EDUCATION

Coordinated closely with quality control regarding products awaiting dispositions.

Maintained and enforced a safe and clean working environment at all times. Supervised production schedules, production quality and on time delivery. Reviewed daily production orders, schedules, delivery dates and inventory levels to determine product availability.

Trained, developed and counseled 2-4 employees monthly to develop a high performing team.

Communications/Business

Lynchburg College - Lynchburg, VA, US

High School Diploma

Randolph Macon Military Academy - Front Royal, VA, US

Contact this candidate