Salesforce Administrator

PROFESSIONAL SUMMARY:

Certified Salesforce Administrator (ADM 201)

Around 6 plus years of experience in Salesforce.com CRM Platform

Strong Knowledge in Salesforce Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team

Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management

Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements

Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements

Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards

Experience in Creating Roles, Profiles, Email Templates, Visualforce pages, Page Layouts, Workflows, Workflow Actions and Approval Process

Experience in creating detailed process documentation and deployment process on issues for Future Follow ups

Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well

TECHNICAL SKILLS:

CRM: Salesforce

Salesforce Technologies: Workflow, Approvals, Reports, Dashboards, Analytic Snapshots, Case Management

Automation, Custom Objects

Database: MySQL, MS Access

Data Modelling: MS Visio

Scripting Language: Python, Unix/Linux shell scripting, SQL, SOQL

Programming Language: C, C++, Java

Web Development: HTML, CSS, Visualforce, JavaScript, JQuery, Node.js, Angular.js and Bootstrap

Operating Systems: Windows 7, Mac OSX

PROFESSIONAL EXPERIENCE:

Cisco Systems, Salesforce Administrator, San Jose, USA Apr 2016 –Feb 2017

• Employed Data Loader to read, extract, and load data from CSV files.

• Achieved comprehensive analysis of business practices and guided on ways to boost up the processes.

• Designed Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level

security and configured their sharing settings.

• Skilled on Case Management, captured cases from the company's website and customer emails.

• Managed Auto response rules if customers approached beyond the business hours.

• Toiled on Record Types, Validation Rules, Triggers and Page Layouts.

• Designed workflow rules and specify related tasks, time triggered tasks, email alerts, filed updates to enable

business logic.

• Generated sync of contacts, email alerts, events and tasks amidst Salesforce to Outlook and Outlook

to Salesforce strongly.

• Organized Email Templates and Mail Merge Templates and was committed in doing the mail merge for various

standard and custom objects.

• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports

and Workspaces.

• Described organization hierarchy and built profiles, roles accordingly in Salesforce; managed on visibility and

security settings around them as required by the business.

• Implicated in mapping the fields amidst the current reporting system and Salesforce using data loader.

• Achieved import and export operations to load customer data and other master data adopting data loader.

• Interpret business requirements into SFDC system functionality. Identify, evaluate, test and deploy solutions that

are cost-effective and meet business requirements.

• Generated several Reports and Report folders to support managers to better utilize Salesforce as a sales tool and

organized various Reports for different user profiles based on the needs of the organization.

Wells Fargo, Salesforce Administrative Consultant, San Francisco, USA Dec 2015 – Mar 2016

Administrated and monitored the company’s Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert

Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings

Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service

Developed and Customizing salesforce.com application based on the user needs

Developed field & page layout customization for the standard objects like Account, contact, Leads

Maintained and gave permissions to communication templates based on Profiles

Performed Data Analysis and migrated data from SQL Server database to sales force

Created Reports and Dashboards as per the customer requirements

Worked on Record Types, Validation Rules, Triggers and Page Layouts

Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products

Worked on data migration from databases to SFDC using Data Loader

Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports

Created new custom objects, assigned fields, custom tabs, components, custom reports

Created custom Reports based on business need and associated them to Dashboard

Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements

SAMTEK Systems, Salesforce Administrator, India June 2013 – May 2015

Performed the roles of Salesforce.com Administrator in the organization

Interacted with various business team members to gather and documented the requirements and Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads and Campaigns etc.

Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals

Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports

Work closely with prospects/clients to identify technical requirements and technical infrastructure for CRM based enterprise solutions

Worked as enhancement team member and performed the roles of Salesforce.com Administrator in the organization

Involved in the maintenance of the previous versions of the product by addressing bugs and client issues

Responsibilities include defining integration architecture, documenting technical requirements, and identifying success criteria

Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups

Verdantis, Salesforce.com Administrator, Mumbai, India Oct 2012-May 2013

• Created prototype using html and CSS.

• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign and Reports.

• Created various Custom objects, Tabs, Workflows, Reports, Apex triggers and validation rules for the application.

• Created Email templates in Text, HTML and VisualForce necessary for the application.

• Used Data loader for all data adding, updating, and deleting, exporting data.

• Used SOQL queries during the data migration.

• Customized agile methodology.

• Developed and Customizing salesforce.com application based on the user needs

Capgemini, Salesforce.com Consultant, Mumbai, India June 2011-Sept 2012

• Created and managed users, roles, public groups and implemented additional role hierarchies, sharing rules and

record level permissions to manage sharing access among different users.

• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities,

Quotes, Activities, Dashboards and Reports.

• Added new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.

• Created and deployed several reports for different user profiles based on the need in the organization.

• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales

teams.

• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for

automating business logic.

• Configured Profiled-based IP address restrictions, Organization-wide IP address restrictions and Profile-based

login hour restrictions.

• Designed various HTML Email templates

Relations Group, Salesforce.com Business Analyst, Mumbai, India June 2010 – July 2011

Installed and developed company's first Salesforce system

Continually developed new Salesforce applications to accommodate growing sales department

Worked in the Operations group and was responsible for building sales metric dashboards in Salesforce for Finance and Sales leadership

Facilitated business requirements gathering with leadership and sales representatives, to customize Salesforce to serve the business needs

Coordinated Salesforce application enhancement releases with IT and Admins

ACADEMIC PROJECTS:

Weather Web Application Dec 2016 – Jan 2017

"Weather App" is AngularJS project that makes use of the OpenWeatherMap service for fetching and displaying

weather data and forecasts based on a given location (city).

The app then displays the user's city, local temperature, and weather conditions. And then, background image changes based on the current weather conditions in the user's city.

Bank Account Service Application using JavaFX Jan 2016 – April 2016

Developed GUI based application using JavaFX to provide the bank services to users

Designed and implemented application in which the bank will use to manage various bank accounts and transactions for its customers

Stack ADT Implementation Nov 2015 – Dec 2015

Implemented each Stack operation using C language such as Push Stack, Pop Stack, Stack Top, Stack Count, Empty Stack, Full Stack and Destroy/Delete Stack

Tested using menu-driven user interface to test each of the operation in the ADT

EDUCATION:

Northwestern Polytechnic University, Fremont, CA Dec 2016

Master of Science in Computer Science GPA 3.92

University of Mumbai, Mumbai, India May 2013

Master of Business Administration in Marketing

Dr. Babasaheb Ambedkar Technology University, India May 2010

Bachelor of Technology in Chemical Engineering

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