Customer Service Data Entry

Angela Gail Torrez

**** *. ******** ***** ***. **9 Tulsa, Ok 74112 / 918-***-****/ ******.*********@***.***

Objective

To gain a challenging and rewarding position at a company where I can achieve long-term personal growth

Experience

Tool Room/Shipping, Flight Safety, Precise Machining/Standby Personnel/Dec. 2016-Current

• Assembling kits, per order instructions, for sheet metal assembly

• Packing kits and delivering to units

• Packing boxes for shipping

• Code stamping for aerospace

Shipping Clerk/ Hydrant Repair Parts/ August 2016- November 2016

Shipping out products with UPS, FedEx, and Freight Line Companies.

Making Kits for orders.

Calling the Freight Companies for scheduled pick-ups.

Preparing all the documents were ready for accounting department for billing.

Office Manager/ Sun Glow, Tulsa Signs, and Tulsa Awnings / Green Country Staffing/April 2016-August 2016

Accounts payable, Invoicing and Receivables for three different companies on quick books.

Collections for all three companies.

Answering the phones and answering the customer about the products that we carried.

Scheduling appointments for residential, and commercial tinting, and awnings.

Reorganizing for a new line of Gerber Blinds, shades, and etc. from the Costco store.

Shipping Clerk/ Parts Warehouse Inc. / July 2015- April 2016

•Receiving Clerk, Returns Department, forklift driver.

•Pulling parts for orders, stocking

•Shipping Parts to the correct stores for overnight deliveries.

•Inventory Controller

•Fill in Delivery driver for the overnight drivers

•Making sure that transfers go to the right stores

Parts Department Representative / Specific Systems/ December 2011-September 2015

•Reduced RFQ to quote time from an average of 2 days to less than an hour

•Handle all incoming parts quotes request and process all parts orders, including RMAs

•Ensure accuracy of all orders including prepping items for domestic and international shipping

•Assist in inventory control for all departments with stock components Assist in purchasing of office supplies.

Electrical Department an General Clerical/Specific Systems/ December 2011-September 2014

•Assembled and delivered job boxes to electrical staff

•Data entry for accounting, including comparison of purchase orders and invoices on ordered items General filing and data entry duties

•Provided pick up delivery services for the purchasing department

Driver/Tulsa Public Schools/ September 2009-December 2011

•Performed multi-point and post checks of buses for damages, fluid checks, completed maintenance, etc.

•Maintained a perfect driving record

•Created and filed reports as required

Customer Service Representative/West/ February 2007-September 2009

•Provided excellent customer service as first point of contact for Cricket cell phone service billing

•Provided technical support assistance for Cricket cell phone service

•Served in the customer retention department, helping to create a positive experience and persuade customers to maintain or upgrade their cell phone service

Education

COLLEGE CREDITS, CONTINUING EDUCATION/TULSA TECHNOLOGY CENTER

•Related coursework: Finance, accounting, and administrative assistant courses SKILLS & ABILITIES

•Familiar with Industry standard word processing and spreadsheet applications, with proficiency on 10-key

•Excellent customer service skills, and organizational skills

Contact this candidate