REBECCA E. DOWNS

**** ***** *****

Hagerstown, MD. 21742

Phone: 240-***-****

aczvrm@r.postjobfree.com

PROFESSIONAL EXPERIENCE:

**/**-******* ************ 800-***-**** Document Specialist

*Validate missing/defective document via imaging

system.

*Contact various title companies/closing entities

To obtain missing/defective document via telephone

*Order checks via company database

*Tracking documents received/defective via Microsoft

*Order and review loan file to validate document exception

06/03-2012 WELLS FARGO HOME MORTGAGE 877-***-****

Mortgage Loan Collection Processor III

*Handle heavy volume calls via direct dialer *Handle inbound and outbound calls

*Good working knowledge of Loss Mitigation *Set up repayment plans on delinquent loans

*Collect mortgage payment over the telephone

*Enter all consumer information into system

*Typing speed 50 wpm

1995-08/02 FIRST NATIONWIDE MORTGAGE CORPORATION 301-***-****

Loan Service Processor III Grade 37

*Correct and set up various loan documents

Review files for accuracy of document

*Contact lender and/or Title Company via telephone,

draft,mail letters for mandatory corrections.

*Perform Loan Audit in an efficient and timely manner.

*Good working knowledge of CPI system

*Correct Deed of Trust, Title Policy and Assignment

*Good working knowledge of Microsoft Office-Excel, CRT

Key Soft Training

08/93 - 03/95 FREDERICK COMMUNITY COLLEGE

Two years of College Course Studies

*Study for Nursing Degree

*Areas of study included Biology, Alegbra, English, Sociology, Psychology and Computers