Customer Service Sales
Resume:
TRACY MATHIS
McDonough, GA 30253
************@*****.***
SKILL QUALIFICATIONS
With over 10 years of experience in the Customer Service Warehouse/Billing arena, attributes to my ability to evaluate and resolve potential problems in an expediently and satisfactory manner, as well as provide accurate information to the customer and reports to management as required. A demonstrated leader and consummate “Team Player”, dedicated to total mission accomplishment, and ability to initiate and complete tasks without supervision is unsurpassed.
EMPLOYMENT
11/07/2016 - Present RR Donnelley
Commercial Billing Group (Biller III)
Responsible for reviewing/auditing compiled files including Purchase Order, Service Contract and Customer Service check list in order to ensure correct Invoicing on various products.
Determine if the file provided has accurate pricing, estimates and accurate sales persons to ensure jobs and commissions are being billed and distributed accurately.
Resolve various invoice disputes by researching the Service agreements, Sale Orders to decide if a credit/rebill is needed.
Prepares itemized statements, bills, or invoices used for billing and bookkeeping purposes.
01/2016 – 09/2016 Clay Chapman Iwamura Pulice & Nervell, Honolulu, Hawaii
Invoice Management Team
Responsible for assisting in auditing, billing invoices and ensuring the payments are posted to the correct accounts in a timely manner.
Determine if an account is balanced or requires additional collection activity.
Resolve various invoice disputes by researching the previous payments and invoices to decide if a credit/rebill is needed.
Accurately request the fees that are required in advance from various servicers such as Fannie Mae and Freddie Mac in order for the Attorneys to continue working on cases.
2008-2015 Infor Global Solutions, Atlanta, Georgia
Billing Specialist/Order Entry Controller
Accurately audit and enter license/maintenance revenue from software contracts created in Sharepoint.
Assist and review the Order Entry’s team in India workflow to assure accuracy of entry of sale orders into the order management systems.
Review and reconcile software maintenance renewal information to Installation Database (IDB) to allow customer entitlement and accurate future renewal billings.
Responsible for performing conversion validation testing to verify that data functions properly within the entire business cycle.
Process and maintain spreadsheet for credit memos from the network system in a timely manner.
Conduct work in conformance to sales policies and
Quotes by auditing the pricing packages in SharePoint ensuring order entry guidelines and procedures to achieve error free operations.
Work closely with IT to resolve and correct system/data entry errors.
Assist other departments, resolutions and special projects related to billing issues.
Be responsive, follow-up in a timely manner with sales representatives, customers to meet commitments.
Develop a high standard for quality of work and maintain a strong work ethic.
TECHNICAL Softrax, Cosmos, Windows NT, Excel, SharePoint,
SX. Enterprise ERP System, Facts 7, 10 Key
EDUCATION Barney Fletcher School of Real Estate, Atlanta, GA
Obtained Real Estate License (May 1997)
Ashford University, Clinton, Iowa Bachelors in Project Management (02/2012-Present)
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