Microsoft Office Customer Service

Summary

I am a quick learner, with a vast knowledge of Microsoft Office(Excel, Word, Outlook, Powerpoint). I have experience in handling key accounts like Toyota, Honda, Dupont. I have also acquired experience of EDI transactions with the U.S. government. I have been tasked with Accounts Payable and accounting duties as well as Benefits Administration and Human Resource duties.

EMPLOYMENT HISTORY:

Swissport

Admin Assistant/AP/HR 9/2016 – Present

Admin duties for Parking pass, Badging, Fingerprinting to include invoice reconciliation and entry.

A/P admin - entry and reconciliation

Monthly accruals

Filing

Conduct New Hire Employee orientation

Benefit Admin to include Health, Dental, Vision, 401(K) and entering of invoices

HR duties to include maintenance in HRIS System/Lawson of:

Maintain active employees

Entry of new employees

Change of Address

Verification of Employment

Terminate employees in system

Direct Deposit entry

Job Change

Maintain Workman’s Comp files

Cobra Letter

American President Lines 10/1992 – 06/2014

Customer Service Representative

Extensive Call center experience with high volume daily calls (100+ daily).

Maintained company recognized high volume of calls (no more than 2% abandoned level).

Responsible for maintaining EDI transactions from government accounts.

Updated commercial bookings/shipments per customer request including canceling, rolling, advancing, splitting, consolidating or diverting of cargo utilizing internal database.

Preparation of all contract invoices and Government Bills of Lading to the U.S. Government.

Researched and resolved outstanding invoices for discrepancies.

Key account manager including onsite sales calls for Toyota, Toyota-Canada, Honda, DuPont and Becton Dickinson including logistical data and creation of bookings daily.

Identified and advised customers of logistical, rail and vessel operation issues.

Reduction of items over 30 days from $6 million to under $100K.

Applied A/P and A/R practices by reducing the days outstanding on billing from 120 days to 0 days for E/B invoices.

Prepared various monthly analysis reports for management review utilizing MS Excel.

Created/Edited spreadsheets with customer’s information such as names, booking numbers, addresses and any other information needed utilizing MS Excel.

Responsible for creating letters in regards to any cargo delays and reasons why it’s delayed as well as to letters why cargo didn’t reach destinations if that was the situation utilizing MS Word.

Provided rate information to customers accurately and timely including tariff lookup with customer on the line.

Captured sales leads during customer interaction and provided sales support.

SKILLS:

Proficient with Microsoft Office (Outlook, Words, Excel, PowerPoint)

Knowledge of Lawson

EDUCATION:

West Valley Junior College - Saratoga, CA - A.A. Degree Business/Accounting

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